This document discusses service computing and presents a proposed dynamic management solution for small and medium enterprises. It describes how Dropbox, Reckon Accounts, Trello, and Microsoft Dynamics CRM could be integrated to provide an affordable alternative to expensive business software. Screenshots of a mockup interface show how the system would allow customers to select products, employees to track tasks, and integration between the different services. The summary concludes that combining these tools provides an effective service computing solution for businesses.

1. INB101: Impact of IT
Service Computing Presentation

2. Overview
• Service Computing
o Personal
o Local
o Global
• Integrated Services to make a mashup
• About Dynamic Management Solution
• Business Process’ Model
• Mockup
• Summary

3. Service Computing Overview
• Service computing is fulfilling a task or process by a
producer for a consumer.
• Relevant technologies of Service computing include;
o Cloud Computing
o Service Orientated Architecture
o Mashups
o Software as a Service
(IBM, 2013)
• Through these method of service computing Individuals,
Groups and Global Entities can achieve a more efficient
means of task completion.

4. Service Computing: Personal
• Individuals utilising service computing can
eliminate the need for portable storage
devices.
o Utilising cloud computing means more reliable
saving and transportation of files and media.
• For the individual service computing can
also have negative impacts in regards to
Education. (Jones, 2003)
o Whilst younger generations may naturally adopt
technology as norm older generations are required
to self teach these new technological means of
efficiency.

5. Service Computing: Local
• Small and Medium Business' can use and
access sources effectively at minimal costs
that large corporations pay millions for large
dynamic programs.
• This is evident in large corporate services
like SAP.
• Groups at a Business level can utilise
Service computing to create mashups
combining existing values of services and
create new benefits through its intertwined
integration.

6. • A better Financial Situation, A more focused Business
Orientation, Improved Operational performance and User
Specific Servicing.
• All these beneficial impacts can be made form mashups in
regards to Local groups involved in service computing.
Service Computing: Local

7. Service Computing: Global
• On a global scale firms in business with
each other are increasingly dependent on
the reliability and guarantee ability of
services.
• This has resulted in companies re-adjusting
their core abilities to suit a service computing
format and often outsourcing to services to
achieve a more beneficial economic
outcome.
(Kern, Hegering, & Brügge, 2006)

8. Service Computing: Global
• Cloud computing is
cheap and can hold
the volume of a
Typical Automated
System.
(Harwell, 2010)

9. Current Situation
Large organisations are able to purchase
software products which allow them to
integrate all aspects of their business into
one area - prime example is SAP.
Products like these are not cost effective for
Small - Medium Enterprises.
Dynamic Management Solution creates an
affordable option for SMEs.

10. Dynamic Management Solution
• Creating an affordable Software As A
Service package for small to medium
enterprises
• By integrating products which control;
• accounting processes
• customer relationships
• records
• tasks
These products are…

11. Dropbox
• Online storage solution for businesses
and private use
• Storage size in packages
• 50GB - $50/month
• Infrastructure As A Service as it provides
space for storage only
(Dropbox,2013)

12. Dropbox Features
• Share files with other Dropbox Users
• Share file as link to Non-Dropbox Users
• Access files on mobile devices
• Easy to use
• Uses HTTPS – secure web browsing
• Free storage options are lower than
competitors
(Dropbox, 2013)

13. Reckon Accounts
• Cloud based accounting package for SME
(Small / Medium Enterprises)
• Manages financial business processes
including;
o Accounts receivable
o Accounts payable
o Payroll
• Software As A Service

14. Reckon Accounts Features
• Allows for reporting
• Industry specific version
• Up to 30 users have access
• Outlook Integration
• Multiple versions available depending on
business complexity and needs – Easystart,
Accounting, Plus, Pro, Premier, Enterprise, Hosted

15. Trello
• To Do List cloud based organisational
service
• Organise anything, together
• Collaborate with other users
• Software As A Service

16. Trello Features
• Google App Integration
• $200 per year for an organisation
• Company data export
• Allow for Trello to be viewed only from
external users
• Real-time collaboration
• Task assignment
(Trello, 2013)

17. Microsoft Dynamic CRM
• Solutions for
• Sales
• Customer Care
• Marketing
• Social
• Technology
• Automates customer related business
process
• Organisational product

18. Microsoft Dynamic CRM
• Service Plans available
• Unlimited online training
• Integrates with Microsoft Office Suite,
Office365, SharePoint as well as many
others
• Mobile Device support
• Guided Sales Process
(Microsoft, 2013)

19. Business Process Model

20. Mockup - Accessing
Accessed via web-login (login details determines what is accessible)

21. Mockup – Customers
Upon save and close by Customer
• Notification sent to Customer Relationship Manager if insufficient goods available
(to be followed up with supplier and customer)
• Notification is sent to Warehouse for goods to be picked if in stock
Auto-populated from Dynamics CRM based on login
Customer
selects
products
from list
Throughout the process Trello tasks
are automatically allocated to staff via
workflows with links to “next steps”.

22. Mockup – Employees
Throughout the process Trello tasks
are automatically allocated to staff via
workflows with links to “next steps”.
Reckon Accounts integration means
business process is mapped visually for
employees to follow
Integration with DropBox
provides attachment options
for Supplier records
automatically stored in
DropBox when attached

23. Summary
• Service Computing is an effective solution for
businesses
• Dynamic Management Solution combines
o Drop Box
o Reckon Accounts
o Trello
o Microsoft Dynamic CRM
• Affordable Alternative

24. References
Dropbox. (2013). The Dropbox Tour. Retrieved from Dropbox:
https://www.dropbox.com/tour
Dropbox. (2013). Dropbox for Business. Retrieved from Dropbox:
https://www.dropbox.com/business?tk=dropbox&ag=home_exp&ad=banner
Harwell. (2010, August 17). Why Cloud Computing is Good for Your Financials. Retrieved from
MakingITclear: http://blog.makingitclear.com/2010/08/17/cloudfinancials/
IBM. (2013). Services Computing. Retrieved from IBM:
http://researcher.watson.ibm.com/researcher/view_pic.php?id=152
Jones, A. (2003). Adult Learning: The Often Overlooked Aspect. Brookings: South Dakota State
University. Retrieved from
http://delivery.acm.org.ezp01.library.qut.edu.au/10.1145/950000/947471/p4-
jones.pdf?ip=131.181.108.165&acc=ACTIVE%20SERVICE&key=C2716FEBFA981EF182E21B
F348E7E72C99CDAE837E6CAF92&CFID=217907720&CFTOKEN=93118496&__acm__=1368
833455_f5e0f951a1bd01ca8c92153ccad
Kern, E.-M., Hegering, H.-G., & Brügge, B. (2006). IT Service Management Across Organizational. In
E.-M. Kern, H.-G. Hegering, & B. Brügge, Managing Development and Application of Digital
Technologies (pp. 147-175). Springer Berlin Heidelberg. Retrieved from
http://link.springer.com.ezp01.library.qut.edu.au/content/pdf/10.1007%2F3-540-34129-3_9.pdf

25. Microsoft. (2013). CRM Technology. Retrieved from Microsoft Dynamics:
http://www.microsoft.com/en-us/dynamics/crm-technology.aspx
Microsoft. (2013). Microsoft Dynamics. Retrieved from Microsoft Dynamics:
http://www.microsoft.com/en-us/dynamics/crm.aspx
Microsoft. (2013). Sales CRM. Retrieved from Microsoft Dynamics:
http://www.microsoft.com/en-us/dynamics/crm-sales.aspx
Reckon. (2013, February). Reckon Accounts A4 Sell Sheet Enterprise. Retrieved from Reckon:
http://www.reckon.com.au//Documents/factsheets/Accounts%20business%20range%2020
13/Reckon%20Accounts%20A4%20Sell%20sheet%20Enterprise%20Feb2013.pdf
Trello. (2013). Tour | Trello. Retrieved from Trello:
https://trello.com/tour
Trello. (2013). Trello Business Class. Retrieved from Trello:
https://trello.com/business-class
References