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[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
Service Provider Value Chain Exodus Qwest ISP ASP Web Host ISP ASP Web Host service reseller serverless ISP web design Customer e.g. SMB Data Center/Network Operator Hosting Provider Hosting Service Reseller End Customer PING, POWER, PIPES INETERNET DATA CENTERS
ISPs, Web Hosts, IDC’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hosting Provider Challenges: Limited or No Automation Customer SP Sales or Service Portal Application Services People Process Scripts FW, LB, Storage, Access Network Services Customer Notified 5 6 Customer  Accesses  Services 3 Customer places order 1 SP Defines Service 2 SP Posts Service on Web Site 4 SP Provisions Activates Service 7 SP Bills for Service
Hosting Provider Challenges Manual Solutions Don’t Scale Differentiating themselves from Competition Provisioning Hosted Services Provisioning Network Services Managing a Heterogeneous Server Farm Guaranteeing Service Quality Adding New Service Offerings Upgrading Systems and Software 24 X 7 Operations Hiring More IT Professionals Integrating Back Office Systems Getting Some Sleep AUTOMATE – MANAGE – SCALE
Hosting Automation Components Billing Provisioning Reseller Management Workflow Manager Order Management Network Activation Workforce Management Application Activation Order Entry
Order Entry Order Validation Inventory Order Management Sales Force Automation (Sales People) CRM (Call Centers) Web Portal (Online) Wholesale Orders Product Catalog Points of Order Entry
Ensim Solution Hosting operations platform WE should say how SXC does it..
ServerXchange Customer SP Sales or Service Portal Server Farm Customer Notified 5 6 Customer  Accesses  Services 3 Customer places order 1 SP Defines Service 2 SP Posts Service on Web Site 4 SP Provisions Activates Service 7 SP Bills for Service
ServerXchange ServerXchange - Hosting Operations Platform FW, LB, Storage, DNS Infrastructure Manager* Customer Manager Provisioning, Billing, CRM App Manager ISP Interfaces Customer Interfaces Server Manager
[object Object],[object Object]

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Ensim Confidential Ensim The Hosting Automation Company

  • 1.
  • 2.
  • 3. Service Provider Value Chain Exodus Qwest ISP ASP Web Host ISP ASP Web Host service reseller serverless ISP web design Customer e.g. SMB Data Center/Network Operator Hosting Provider Hosting Service Reseller End Customer PING, POWER, PIPES INETERNET DATA CENTERS
  • 4.
  • 5. Hosting Provider Challenges: Limited or No Automation Customer SP Sales or Service Portal Application Services People Process Scripts FW, LB, Storage, Access Network Services Customer Notified 5 6 Customer Accesses Services 3 Customer places order 1 SP Defines Service 2 SP Posts Service on Web Site 4 SP Provisions Activates Service 7 SP Bills for Service
  • 6. Hosting Provider Challenges Manual Solutions Don’t Scale Differentiating themselves from Competition Provisioning Hosted Services Provisioning Network Services Managing a Heterogeneous Server Farm Guaranteeing Service Quality Adding New Service Offerings Upgrading Systems and Software 24 X 7 Operations Hiring More IT Professionals Integrating Back Office Systems Getting Some Sleep AUTOMATE – MANAGE – SCALE
  • 7. Hosting Automation Components Billing Provisioning Reseller Management Workflow Manager Order Management Network Activation Workforce Management Application Activation Order Entry
  • 8. Order Entry Order Validation Inventory Order Management Sales Force Automation (Sales People) CRM (Call Centers) Web Portal (Online) Wholesale Orders Product Catalog Points of Order Entry
  • 9. Ensim Solution Hosting operations platform WE should say how SXC does it..
  • 10. ServerXchange Customer SP Sales or Service Portal Server Farm Customer Notified 5 6 Customer Accesses Services 3 Customer places order 1 SP Defines Service 2 SP Posts Service on Web Site 4 SP Provisions Activates Service 7 SP Bills for Service
  • 11. ServerXchange ServerXchange - Hosting Operations Platform FW, LB, Storage, DNS Infrastructure Manager* Customer Manager Provisioning, Billing, CRM App Manager ISP Interfaces Customer Interfaces Server Manager
  • 12.