Advanced Information Systems, Inc. (AIS) is a software development company founded in 1987, specializing in contact center technology and custom software development. AIS offers solutions to improve operational efficiency for various clients, including significant success stories that showcase reductions in call volumes and enhanced customer satisfaction. The company provides a free contact center evaluation workshop and custom software development services tailored to client needs.

1. Software Solutions That Mean Business!

2. Presentation Overview AIS Executive Overview Contact Center Technology Custom Software Development TechVegas Question and Answer

3. Advanced Information Systems, Inc. (AIS) Executive Overview Software Development Company Founded in 1987 Headquartered in Las Vegas since 1995 50+ Major Software Implementations Business Partners – Interactive Intelligence, Aspect, IBM, Microsoft Workflow and Contact Center Software Solutions

4. Core Competencies Contact Center Technology Custom Software Development TechVegas – Temp-to-Perm Resources

5. Las Vegas Clients Hotel Reservation System LasVegas.com Credit Card Processing First National Bank of Marin Financial Systems USA Capital Database Support Caesars Entertainment Manufacturing - Automation Ocean Spray Core Client System Edlen Electrical Project Client

6. National Clients Contact Center PMI Mortgage Contact Center VW Credit Contact Center Key Bank Contact Center PNC Bank Contact Center Fleet Credit Card Contact Center AT&T Contact Center Household Credit Services Project Client

7. Global Clients AON Corp. Schiphol Airport Deutsche Telecom Prudential Royal Bank of Scotland Barclay’s Mercantile Bank Client Contact Center Contact Center Contact Center Contact Center Contact Center Contact Center Project

8. Contact Center Technology AIS offers a FREE one day contact center evaluation workshop

9. Success Story: First National Bank of Marin

10. First National Bank of Marin CRM Workflow Automation Customer Service Collections

11. Business Challenges Recurring Fee for Leased Software Disparate Software Systems Inconsistent Business Rules/Policies Excessive System Maintenance Slow System Deployment No Comprehensive Operational Reporting

12. The AIS Solution Customer Relationship Management (CRM) Integrate Customer Portals Workflow Automation Centralize Business Processes

13. FNBM Customer Service IVR Permanent Customer Data Cached Customer Data Customer Service Representatives (CSR) Customers FNBM Call Center Switch Reporting Data FDR BPM Server Work Flow Database IVR

14. FNBM System Overview Collections FoxPro GUI Work Flow Database ( Business rules ) Operational Data Warehouse FDR Database BPM Server Collections GUI Company wide shared Database Collections Database Customer Service GUI Outsourced Customer Service Collections Calls VRU Customer Service Calls Outsourced Collections

15. Customer Service CRM

16. Benefits ROI - NINE Months! Reduced Operating Costs Standard Business Rules/Policies Reduced System Maintenance Comprehensive Operational Reporting Enhanced Up-Sell and Cross-Sell

17. Success Story: Global Cash Access

18. Business Challenges High Inbound Call Volumes Low Customer Satisfaction No Self-Service Capability

19. The AIS Solution Interactive Intelligence

20. Benefits Call Volume Reduced 65% Call Queue Time Reduced 63% Call Completion Time Reduced 57% Enhanced Customer Satisfaction First year Savings - $355,000

21. Success Story: Fleet Credit Card

22. Business Challenges Recurring Fee for Leased Software Disparate Software Systems Inconsistent Business Rules/Policies Excessive System Maintenance Slow System Deployment No Comprehensive Operational Reporting

23. The AIS Solution Customer Relationship Management (CRM) Integrate Customer Portals Workflow Automation Centralize Business Processes

24. Fleet Inbound Contact Center High Level Architecture Overview RTDB RTDB RTDB F D R Intelligent Routing Base on real time stats Virtual Call Center Datamart PSTN Delaware Facility Pennsylvania Facility Colorado Facility Customer

25. Fleet Outbound Contact Center Dialer F D R Customer DB PSTN Outbound Call Center agents Customers High Level Architecture Overview

26. Fleet Customer Service GUI

27. Benefits Call Volume Reduced 65% Call Queue Time Reduced 63% Call Completion Time Reduced 57% Enhanced Customer Satisfaction First year Savings - $355,000

28. Custom Software Development If you can’t buy it – we’ll build it

29. Success Story: LasVegas.com

30. Business Challenges Enhance Highly Dynamic Extranet Enhance Business Process Efficiency

31. The AIS Solution Secure Extranet Allow Rate Updates in Real-Time Seamless Integration with Legacy Systems Microsoft .Net Framework

32. Benefits Call Volume Reduced 65% Call Queue Time Reduced 63% Call Completion Time Reduced 57% Enhanced Customer Satisfaction First year Savings - $355,000

33. Success Story: EDLEN Electrical Exhibition Services

34. The Business Challenge Disparate Access Databases No Data Sharing - Clients, Exhibitors, Financials Unstable Legacy Application

35. The AIS Solution Centralized SQL Server Database Browser Based CRM Microsoft .NET Framework

36. Benefits Improved Productivity and Efficiency Enhanced Reporting and Analytical Capabilities

37. Success Story: Household Credit Services

38. The Business Challenge Disparate Access Databases No Data Sharing - Clients, Exhibitors, Financials Unstable Legacy Application

39. The AIS Solution Centralized SQL Server Database Browser Based CRM Improved Productivity and Efficiency Enhanced Reporting and Analytical Capabilities Microsoft .NET Framework

40. Benefits Reduced Operating Cost Increased Efficiency Higher Level of Customer Service Increased Marketability Better Communications (internally and externally)

41. TechVegas Supplemental software development resources

42. TechVegas Resources .NET C++ Java SQL Server Oracle Business Analyst QA Project Management

43. TechVegas Resources 90 Day Contract + 10% Conversion 180 Contact + No Conversion Hourly Rate – 30 Day Minimum

44. How AIS Can Help YOU! Contact Center Technology – Free one day evaluation workshop Custom Software Development – If you can’t buy it – we’ll build it Tech Vegas – Software development resources

45. 4270 Cameron St. Suite 1 Las Vegas, NV 89103 Phone: (702) 360-2266 Fax: (702) 360-2022 www.aisinfo.com [email_address]