AIS Executive Overview

Software Solutions That Mean Business!

Presentation Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

Advanced Information Systems, Inc. (AIS) Executive Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Core Competencies ,[object Object],[object Object],[object Object]

Las Vegas Clients Hotel Reservation System LasVegas.com Credit Card Processing First National Bank of Marin Financial Systems USA Capital Database Support Caesars Entertainment Manufacturing - Automation Ocean Spray Core Client System Edlen Electrical Project Client

National Clients Contact Center PMI Mortgage Contact Center VW Credit Contact Center Key Bank Contact Center PNC Bank Contact Center Fleet Credit Card Contact Center AT&T Contact Center Household Credit Services Project Client

Global Clients AON Corp. Schiphol Airport Deutsche Telecom Prudential Royal Bank of Scotland Barclay’s Mercantile Bank Client Contact Center Contact Center Contact Center Contact Center Contact Center Contact Center Project

Contact Center Technology ,[object Object]

Success Story: First National Bank of Marin

First National Bank of Marin ,[object Object],[object Object],[object Object],[object Object]

Business Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The AIS Solution ,[object Object],[object Object],[object Object],[object Object]

FNBM Customer Service IVR Permanent Customer Data Cached Customer Data Customer Service Representatives (CSR) Customers ,[object Object],Switch Reporting Data FDR BPM Server Work Flow Database IVR

FNBM System Overview Collections FoxPro GUI Work Flow Database ( Business rules ) Operational Data Warehouse FDR Database BPM Server Collections GUI Company wide shared Database Collections Database Customer Service GUI Outsourced Customer Service Collections Calls VRU Customer Service Calls Outsourced Collections

Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Success Story: Global Cash Access

Business Challenges ,[object Object],[object Object],[object Object]

The AIS Solution ,[object Object]

Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]

Success Story: Fleet Credit Card

Fleet Inbound Contact Center ,[object Object],RTDB RTDB RTDB F D R Intelligent Routing Base on real time stats Virtual Call Center Datamart PSTN Delaware Facility Pennsylvania Facility Colorado Facility Customer

Fleet Outbound Contact Center Dialer F D R Customer DB PSTN Outbound Call Center agents Customers ,[object Object]

Custom Software Development ,[object Object],[object Object]

Business Challenges ,[object Object],[object Object]

Success Story: EDLEN Electrical Exhibition Services

The Business Challenge ,[object Object],[object Object],[object Object]

The AIS Solution ,[object Object],[object Object],[object Object]

Benefits ,[object Object],[object Object]

Success Story: Household Credit Services

The AIS Solution ,[object Object],[object Object],[object Object],[object Object],[object Object]

TechVegas Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TechVegas Resources ,[object Object],[object Object],[object Object]

How AIS Can Help YOU! ,[object Object],[object Object],[object Object]

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AIS Executive Overview

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