SlideShare a Scribd company logo
Photo: m0n5t3r on Flickr
Each of your brand’s
social network channels
is a community.
Photo: Generation X-Ray on Flickr
“On social media,
customers want to
engage with
personalities, not
product features.”
- Scott Monty
“Your customers don’t
innately want to follow
your company on Twitter
or friend you on Facebook,
or read your blog, or
watch your videos.”
- Jay Baer
“Share remarkable,
targeted content based on
needs/interests of
individual communities.”
- Pamela Vaughan
Photo: ZeroOne on Flickr
Listen.
Respond &
participate.
83% deal with questions
or complaints sent to them
via social media.
But only 54% talk to and
actively participate in
online conversations with
consumers.
Source: InSites Consulting Survey of US Companies
“The difference between
an audience and a
community is which
direction the chairs
are pointing.”
- Chris Brogan
Identify & track
successful
interactions.
Then repeat.
“Said, woman, take it slow.
It’ll work itself out fine.
All we need is just
a little patience.”
- Axel Rose
“Building authentic,
connected communities
requires building trust...
If you are like most
humans, trust is
something that must be
earned over time."
- Kim Garst
Show them
you care.
Avoid dead ends
& deserted islands.
Photo: Dekoderek on Flickr
“Jab, jab, jab,
right hook.”
- Gary Vaynerchuk
Photo: Anirudh Koul on Flickr
Brand evangelists
tell your story
for you.
90% of consumers online
trust recommendations
from people they know.
Source: Econsultancy
“I tell you folks, it’s harder
than it looks .
It’s a long way to the top
If you wanna rock ’n’ roll.”
- AC/DC
Photo: Kurt Christensen on Flickr
myklroventine.com
@myklroventine
/myklroventine
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