The document discusses the CEMSDI project which aims to empower local authorities through digital inclusion and a Digital Local Agenda (DLA). The DLA is a process, policy, and monitoring tool to implement eGovernment strategies. Pilots are running in 5 countries to test the DLA approach through capacity building workshops. The workshops target elected representatives, directors, and civil servants to modernize public services and reduce the digital divide. The Italian pilot identified 8 regions for training and the program includes two levels of attendees. The training covers document management, cooperation, and communication to support the DLA planning and implementation.

1. CEMSDI
Civil-servant Empowerment for Multi Media Service Delivery ICT-enabled
Empower Local Authorities towards an inclusive
Digital Local Agenda
Sonia Massobrio
Contract No. 250482
ICT Policy Support Programme
Call 3 objective 3.3 Inclusive eGovernance
Project start date: 1st June 2010 Date: 07-10-2011
Duration: 24 months Dissemination Level: Public
Coordinating partner: INNOVA Spa Work package: WP4 Instruments and elearning tools
Published by the CEMSDI Consortium Learning
Project co-funded by the European Commission within the CIP ICT-PSP Document owner(s): CATTID ROMA
Programme

2. Problems and Proposed Solution
Actual problems:
 Administrations in local areas provide 70% of public services for citizens and
enterprises and represent the largest majority of the 90,000 local and regional
governments in the European Union
 citizens living in non-metropolitan areas are far more likely to suffer from digital
deprivation which in turn can create socially disadvantaged groups
 there is a high requirement for ICT services in local administrations to assist with the
dissemination of best practice into rurally isolated areas due to socio-economic, cultural
and language barriers
Proposed solution:
to use ICT as an enabler and a powerful instrument to implement improved public
and local services which tackle social and digital inclusion, and aim to leave no
individual behind. This is through them implementation of a Digital Local Agenda (DLA)
2

3. Digital Local Agenda (DLA)
is a process is a policy is a
in time instrument monitoring tool
that requires adequate to implement feasible to assess improvement
planning and constant eGov strategies in and decide on projects
evaluation by local/regional areas by and their financing
stakeholders involved mapping real needs
3

4. Pilots
• 5 countries running pilots
• Norway
• United Kingdom (social inclusion pilot)
• Spain
• Portugal
• Italy
• 1 follower
• Czech Republic (Vysočina)
• A pilot site:
• Should consist of approximately 20/30 municipalities
• Main target group is Elected Representatives and Senior Executives
• Mayors are encouraged to attend the first session
• Has 3 - 4 sessions over a period of 6 months
• Analysis of the current state is carried out with each local government through a survey
4

5. Context
• Municipalities are too small (fewer than 10 000 inhabitants):
•In Norway ~78%
•In Spain ~90%
•In Italy ~85%
• The complexity of Citizen solutions is too high for a municipality to
solve on their own
• Insufficient resources: both financial and expertise
• Innovation capacity through ICT is very low
• Senior executives have insufficient knowledge of ICT
5

6. Objective
• Capacity building through
• Lectures
• Discussions
• Experts and guest speakers
• Create a common platform for
• Problem understanding
• Identify opportunities
• Regional cooperation and clusters
• Alignment in relation to european and national goals and strategies
including social inclusion policies
The final objective is the initiation and creation of a regional DLA
6

7. Methodology
Elected representatives and directors
Primary
target Directors and intermediate management
Civil servants
and citizens
1. 2. 3. 4. 5. 6.
Preparation Diagnosis Planning and Implementation Evaluation Inclusion /
development participation
Goal: To Goal: to Goal: To build Goal: To Goal: To evaluate Goal: to use of
identify build a a digital local execute action project execution, advanced
DLA stakeholders, snapshot of agenda (from plans and the
the conformity of municipal e-
results, the impact services, to help,
stage identify the current vision to corresponding of outcomes. To motivate and
synergies, bu state of the strategy, to selected improve projects, empower
ild municipality action plans, to projects. action plans, and citizens to use
awareness. / cluster). projects). strategies (the these services.
DLA itself).
Capacity
building Awareness (1) Awareness (1) Empowerment (2) Empowerment (3) Empowerment (3) Empowerment (4)
actions
Primary goal of CEMSDI
(Focus on stage 1 to 3 and prepare stage 4 to 6)
7

8. Process
• Focusing on capacity building of
civil servants
• Empowerment of civil servants in
the management and use of ICT
– to modernise the organisations of the
public administration and efficiently deliver
eGovernment and other local services.
• Territories needing active
eInclusion policies targeting
socially disadvantaged
– eliminate or reduce the digital divide.
8

9. Italian Pilot
• The Italian training programme has identified 8 DLA
Clusters, including the Tuscan Mountain Communities.
The map shows the distribution and location of DLA
Clusters in Italy. LOMBARDIA
Milano
LOMBARDIA
Mantova
EMILIA
LIGURIA ROMAGNA:
Genova Bologna
TOSCANA:
Cm
SARDEGNA CAMPANIA:
Oristano Avellino
SICILIA:
Palermo
9

10. The training programme
There are two levels of attendees:
• The strategic level: These are the highest level decision
makers in the public administration and those who define
policy for example mayors, Cabinet members and senior
executives.
• The practitioner level: This includes middle-level
management and employees.
Both levels of trainees attend the same training in order to
ensure the efficacy of the DLA process.
10

11. The training programme
• The three subjects defined at the macro level are:
Document management, toward Paperless processes
management
Cooperation (applicative and operative)
Communication and participation
• These topics are ones which follow the national
programme and also fit in with the CEMSDI DLA
priorities.
• The eGovernment strategy and DLA planning and
implementation is targeted at both levels of attendees.
At a micro level, contents of the two topics are further
defined.
11

12. General overview of the time 1°
training round
1st session 2nd session 3rd session 4th session 5th session 6th session
215 223 169 132 45 (15 + 30 ext.) 30 (extimated)
12

13. The DLA expert and the 2° training
round
• The expert for the training acitivities are selected int the DLA
network experts, but also paying attention to local
relationships.
• It is started the 2° training round, are been selected some
groups of municipalities on wich to apply a coachin training
approach.
• In Emilia Romagna Region, it is subscribed an agreement
between ANCI ER and CESMDI to implement the best
localization of trainig activity and to experiment modality for
the sustenaibilty of the DLA process and to disseminate the
results.
13

14. Future and Follow up
• Community of Practice
– Practitioners and experts will exchange knowledge
• Network of Experts
– Support to other regions starting the DLA process
– Production of new materials
• Cluster of external users
– Countries and regions that may not have experience and knowledge
with the DLA
– new materials are being produced based upon the experience from the
5 pilots to be used by other administrations in Europe:
• European Union member countries
• candidate countries
• other European countries
14

15. EISCO Conference
www.eisco2012.eu
• European Information Society Conference
• Main European conference for the information
society at local and regional level
Previous editions:
Belgium [Brussels, 1998], Spain [Malaga, 2000], Italy [Cagliari, 2002],
Denmark [Aalborg, 2003], Poland [Cracow, 2005], Finland [Hameenlinna, 2007],
Italy [Naples, 2008] and Spain [Bilbao, 2010]
EISCO 2012
24 - 26 May 2012
Guimarães – Portugal
15

16. Contacts
www.cemsdi.eu www.digitallocalagenda.eu
Sonia Massobrio
Sonia.massobrio@gmail.com
16