The objective of this project is to utilise ICT to assist local government in South Africa with improving its service delivery. A key component of this system is an e-procurement solution aimed at reducing corruption in South Africa.

1. Local Government Services
Enabling Service Delivery
August 2011

2. Key Message
• Local government is critical to service delivery in South Africa
• However, Local Government is failing
• ICT is a great tool assist in turning this around
• However ICT on its own will not do this – need an integrated
municipal turnaround strategy – strategy, people, process,
technology
• Need to do things radically different – more of the same will not
work.
• EOH Local Government Services has tremendous experience and
skill in the municipal space.
– Offers new perspectives and innovative approaches
– Operates across strategy, people, process & technology
– Is a partner in helping municipalities enable service delivery
• EOH’s Municipal E-Government solution, based on the Municipality
in a Box concept initially funded by SAFIPA is an important tool to
help municipalities realise the benefits of ICT for service delivery.

3. One of the most pressing challenges facing South
Africa is the need to strengthen local government.
• Local government is key to the service delivery strategy of the government as it is
the sphere of government with deals with the implementation of national and
provincial policies, in a way that is tangible to people “on the ground”. It is the
sphere of government where the “rubber hits the road”.
• Although the lives of many South
Africans have improved since
1994, major challenges still lie
ahead.
• Part of these challenges is that Service delivery
many municipalities, which are
central to the implementation of protests!!!
government policies, still do not
have the necessary capacity to
implement government
programmes and ensure that
there is sustainable delivery of
basic services - even when
resources are available

4. The Conditions & Challenges impacting
Local Government Today
• Ensure that municipalities meet the basic service needs of communities
• Build clean, effective, efficient, responsive and accountable local
government
Local Government Factors
• Improve performance and professionalism in municipalities
• Improve national and provincial policy, oversight and support
• Strengthen partnerships between local government, communities and civil
Challenge society
Utilise ICT to restore the confidence of the majority of citizens in the municipalities,
as the primary expression of the developmental state at a local level
• Pre-configured solutions that can be implemented rapidly
• Simplified IT solutions, Shorter time-to-value
• Innovative commercial model with scalability options
Opportunity • Centralized and/or on-site services allowing quicker implementations
• Service Delivery Excellence
• Improved Customer Service and Convenience
• Greater Transparency on decision making and administrative issues
Citizen • Increased participation
Benefits

5. Original Municipality in a Box Concept
• Partnership with SAFIPA (South Africa E-Government
- Finland knowledge partnership on Platform
Council officials and politicians
However, this is •Supply Chain
ICT) Management/ e-
where the
Citizens and communities
tendering
• Key emphasis on improving the actual problem •Council Secretariat
effectiveness of local government by (including Agenda
utilising a people, process and is – Management and
Council Meeting
systems approach – good, solid, Integration Management)
repeatable processes enabled by a with existing •IDP and Capital
system executed by trained people. Projects management
back-end •Document
Management
• To deliver a package (toolbox) transactional •Knowledge
comprising of a systems architecture, systems Management and
process maps, actual open source Knowledge Repository
software (free e-Government lack of (legislation, reports,
etc.)
platform), implementation integration, •Small Business
methodology and templates that will lack of Directory
•Municipal Incident
be used by municipalities to improve functionality, reporting and
their service delivery. etc. management system
•Etc.

6. EOH extension of concept
• Partnership with SAFIPA (South Africa - E-Government
Finland knowledge partnership on ICT) & Performance Platform
EOH
Council officials and politicians
Management •Supply Chain
• Key emphasis on improving the effectiveness Management/ e-
Citizens and communities
of local government by utilising a people, System tendering
process and systems approach – good, solid, •Council Secretariat
repeatable processes enabled by a system (including Agenda
executed by trained people. Management and
Council Meeting
• To deliver a package (toolbox) comprising of a Business Management)
systems architecture, process maps, •IDP and Capital
implementation methodology and templates
Intelligence Projects management
that will be used by municipalities to improve System •Doument
their service delivery. Management
•Knowledge
• Built on top of a systems platform consisting Management and
of Operational systems (for day to day running Knowledge Repository
of the municipality), Business Intelligence (legislation, reports,
systems (to enhance information visibility and etc.)
decision making) , performance management Transactional •Small Business
systems (increased accountability) and an e- / operational Directory
Government platform to enhance citizen •Municipal Incident
participation and oversight System reporting and
management system
• Offered as a service with specialised BPO •Etc.
services – commercially viable

7. EOH Municipality in a Box Platform
E-Government
Platform
Performance
Council officials and politicians
•Supply Chain
Management Management/ e-
Citizens and communities
tendering
•Council Secretariat
Business Intelligence (including Agenda
Platform including GIS integration Management and
Council Meeting
Management)
Core Transactional systems •IDP and Capital
enabling service delivery Projects management
Built •Document
Logistics – supply chain, plant maint, asset mgt, etc Management
•Knowledge
Human Resources on Management and
Knowledge Repository
Real Estate SAP (legislation, reports,
etc.)
•Small Business
Revenue Management Directory
•Municipal Incident
Finance reporting and
management system
Document Mgt & Workflow •Etc.

8. Pure SaaS hosted model
Customer EOH (Cloud Vendor)
(Municipalities)
E-Government
Services

9. Need for this project
• SALGA LOCAL GOVERNMENT E-GOVERNMENT REVIEW
– Various reasons why we should be looking at e-government – reducing
cost, improving efficiency, increasing accountability, etc.
– However in SA, it is also a legislative requirement
– Lack of standards, functionality and common approaches. Even
domains are not standardised.
– Strategies and policies to update and maintain information on
websites badly lacking.
– No single up to date listing of municipal contacts
– 47 municipalities don’t even have a website
• Finance Minister
– Procurement fraud and tender processes in municipalities is a big
problem. New regulations issued (on paper)
– Monitoring of compliance difficult as there are no systems in place.
• SALGA National conference
– Call made for SALGA to look at supporting municipalities in recording
who the successful bidders were of tenders issued.

10. Scope of e-Procurement
Procurement
Need
Feedback Notification
Monitoring MIAB Publication
DOWNSTREAM UPSTREAM
focus
Payment Submission
area
Ordering Evaluation
Supplier
Selection
World Bank

11. e-Procurement Interoperability & Reform

12. First step – standardised processes

13. Then codify these processes in a system
Violation of MFMA & Supply Chain Mgt - results in tender irregularities, fuels corruption, erodes confidence in
municipal leadership and compromises service delivery.

14. Lack of / Poor service delivery (water, sanitation,
electricity, refuse removal)
All Services / Works Request follow the same process to overcome the
challenge of initiating and tracking the diversity of services government is
responsible for:

15. Discussion/ Comments
 Integrated solution improving time-to-value, reducing Total Cost of
Integration (TCI) and increasing ease-of-implementation by combining
Local Government Expertise, preconfigured solution and flexible
BENEFITS implementation services
STATEMENT
 Innovative and scalable delivery model offering additional benefits in
deployment
 www.EOH.co.za
 Nirvesh Sooful Enoch Makhubo
FIND OUT
MORE nirvesh.sooful@eoh.co.za enoch.makhubo@eoh.co.za
+27 84 909 9284 +27 72 907 6342
Wayne Noble Lucky Mondlani
wayne.noble@eoh.co.za lucky.mondlani@eoh.co.za
+27 72 510 4668 +27 82 570 4691