The document outlines training objectives and tactics for enhancing employee relations among new Nordstrom employees, focusing on effective communication and awareness of industry practices. It highlights key aspects of employee relations, the DISC model for understanding personality types, and promotional activities that can improve workplace dynamics. Additionally, it emphasizes the importance of continuous education, communication strategies, and potential improvements in benefits and employee engagement initiatives.

1. Employee
Relations
Training Session For New Nordstrom Employees

2. Training objectives & tactics
Goals: Improve effective communication among new Nordstrom employees, in efforts to
enhance the employee relations and business goals already established within the Nordstrom
company.
Tactics:
● Education on employee relations and what nordstrom offers its employees
● Build Awareness on what other companies in the industry are doing to improve ITS
employee relations
● Education on benefits of effective communication

3. What is Employee Relations?
According to the University of Pittsburgh, “employee relations provides directions and
oversight for a variety of non-union staff employment matters, including leaves of
absence, staff performance and disciplinary issues, staff employee grievances including
formal complaints, investigation of harassment and other workplace misconduct
allegations, all anticipated terminations, and unemployment compensation claims”(2016).

4. Nordstrom Employees - Open Door Policy
● “Primary goal is to speak as a company, who speaks with one voice, with a consistent message through appropriate
channels”
● Philosophy Nordstrom encourages
● Listed Officials
● Anonymous hotline
● Horizontal communication
● Other incentives
○ Benefits package
○ Merchandise discount
○ Medical coverage
○ Employee-matched retirement plan

5. Trends in the industry? What are other companies providing for their employees?
Build A bear, H&M, REI, Bloomingdale's
● Employee discounts
● Paid days off
○ birthdays
○ vacation (3 weeks)
○ sick days
○ holidays
○ Parental leave
○ Volunteer
● Scholarship opportunities
● Health benefits
● 401K
● Commuting pre-tax benefits

6. What improvements can nordstrom offer for employee
relations?● Provide training sessions for new employees
● Require employees to attend seminars
● Managers help employees reach career goals through the open door policy
● Weekly meetings to keep employers-employees aligned
● Promote employee challenges with rewards
● Create employee boss relationships to promote better work performance
○ Create out of office employee activities (cookouts, family fun days)
● Provide more educational opportunities
● Paid Maternity leave (males and females)
● Monthly HUman Resource meetings between employees and management

7. Benefits of Effective communication
● Builds and maintains relationships
● Encourages innovation
● Creates an effective team
● Helps manage employees
● Promotes growth as a company
● Provides transparency

8. Disc Model

9. Why DISC is beneficial to you?
DiSC profiles help you and your team:
● Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you
solve problems
● Facilitate better teamwork and minimize team conflict
● Develop stronger sales skills by identifying and responding to customer styles
● Manage more effectively by understanding the dispositions and priorities of employees and team members
● Become more self-knowledgeable, well-rounded and effective leaders

10. DISC MODEL behavior styles
● (d)- DOMINANT →Described as demanding, vocal, adventurous and competitive, people with dominant personalities often make the first move in social situations
and take the lead at work. They are often project leaders, pioneers in their field, and innovators. People with this personality type may seem rude as they are often in a hurry and
tend to interrupt other people as they are speaking. Most people would consider them blunt, opinionated and not up for open discussion.
● (i) - INFLUENTIAL → Influential people are the social butterflies of the world. They love to communicate, to perform and joke around. They often appear excited, open
and friendly with everyone they meet. This personality type is also almost unfailingly positive.
● (s)- STEADY → Steady personality types are stable, deliberate and follow a system. These are the people that like routine and dislike distractions. They proceed carefully
and like to have all the details before making a decision. They can be quiet. However, they are great listeners when communicating one-on-one with someone. People with this
personality type are rarely jealous and tend to keep their emotions on an even keel.
● (c) - CONSCIENTIOUS → Precise, logical and preferring perfection, conscientious personality types are hard on themselves and like to follow the rules. They are
often not very expressive in person and prefer to communicate in writing. For this reason, they can come across as cold and distant. However, this is not the case. They do not
like to disagree or to be wrong, so they often keep their feelings to themselves.

11. Disc model activity!
Break into groups based on personality trait and answer the following questions on a sheet of
paper:
1. 3 things you appreciate most about your own DISC behavior style
2. 3 things that hinder you when interacting with other DISC behavior styles
3. 3 ways your style is misunderstood
4. 3 things you appreciate about each of the other DISC behavior styles
Present and Enjoy! :)

12. Improvements for Communication with behavior
styles
● (D) → Don’t be so quick to talk. Instead, give others time to speak. Practice patience and try not to dominate
conversation. Consider other people’s feelings before saying something that could be construed as blunt or impolite.
Bottom line: take a deep breath, enjoy the small talk, and slow down.
● (I) → Try not to talk as much and allow others to join in the conversation. Do not violate other people’s personal
space by getting in their face or talking too closely. Keep to the subject at hand and do not derail the conversation
and lead it in a different direction.
● (s) → Allow yourself to talk and join in the fun. Try to be more expressive and animated in your discussions without
becoming too emotional. Don’t be afraid to talk about things you’re unfamiliar with and focus a little less on the
details.
● (C) → This personality type needs to talk more as well, but not include as much detail. Ignore the facts and figures
and spend more time talking about your emotions. Strive to inspire others and not to appear aloof and uncaring.

13. Helpful TiPs
Always Remember:
Educate
Activate
Elevate
It’s for the good of the team!

14. Thanks for participating!
tha