The document describes an employee portal that provides self-service options to employees. It allows employees to access information like incident history and HR records. Employees can submit incident tickets and check status. The portal increases visibility across an organization and reduces support and training costs. It can be customized based on employee roles and accessed from mobile devices. The portal is part of a comprehensive CRM suite from Soffront that includes marketing, sales, support, and other applications.

1. Employee Portal
Help Your Employees Help Themselves
DATASHEET

2. Reduce Support and Training Costs,
Increase Employee Satisfaction
Offer Self-Service Portal Configure Portal Interface
“ Provide your employees with a self-service interface to
keep them more informed, effective and satisfied.
You decide which application gadgets to show and
where to show them within the portal. You configure the
The Soffront system Employees can view information at their own pace
layout of the portal with just a few clicks.
is outstanding. Their including incident history, profile information,
assignment of assets, HR and payroll information.
Design the screens and forms within the portal using a
WYSIWYG form designer.
newest version is Let your employees submit incidents and check the
possibly the best status of pending incidents from your website, twenty-
four hours a day, seven days a week. Improve Employee Morale
CRM that I have
Leverage your company’s best practices, and deliver
used. Increase Company Wide Visibility the information to the employees who need it the most.
“ Offer everyone in the organization, from executives to
Create a consistent use of company policies and
procedures. Motivate employees with company success
- Evan Rosenfield, assistants, a simple and powerful way to interact with
corporate software and information.
stories and up-coming events. Provide easy access to
submissions of expense reports and the submission of
American Securities A personalized portal page changes the economics of
IT support tickets.
delivering information to a broad audience within your
company, and increases the ROI on your existing
information technology. Enhance Asset Maintenance
All of the people in your organization can find
information more easily, without relying on information Provide your employees with a clear, complete view of
technology specialists, and without visiting separate their assets. Reduce asset related expenses, enhance
sites and learning different applications. employee/asset productivity, and mitigate the effects of
software license compliance audits.
Provide a Role Based Delivery
Share Knowledge Base
The application gadgets that appear in the portal can be
customized based on their role in a transaction. Soffront Employee Portal comes integrated with
Soffront Knowledge Base. Provide an easy to use
For example, the “invoices and payment history” search interface to your employees where they type in
information can be provided only to the accountants in questions or use keyword/phrases with logical
an organization. operators.
2

3. Use Mobile Devices Part of a Comprehensive CRM Suite
Provide mobile access to real-time information to your field support Soffront Employee Portal is a part of Soffront’s comprehensive CRM
agents for iPhone, Android, Blackberry, PDAs, and offline laptops. Suite.
Prepare agents fully before visiting a remote office and deliver quick The Soffront CRM Suite is comprised of Marketing Automation, Sales
access to critical information like asset availability during onsite Automation, Customer Support, Employee Support, Defect Tracking,
troubleshooting meetings. Knowledge Management, Order Processing, Asset Management,
CRM Portal, Mobile CRM and more.
Your field support agents can create work orders on the fly to acquire
parts and tools and submit call records with time and parts The Soffront CRM Suite is completely web-based and can be
information. deployed in days.
Employee Portal Features
 Web Based Ticket Submission
 Knowledge Base Integration
 Profile Management
 Configurable Layouts
Standard Features
 Calendar / Activities Management
 Email Integration
 Word and Excel Integration
 Google Maps Integration Soffront Software, Inc.
 Queries, Reports, and Analytics
45437 Warm Springs Blvd, Fremont, CA 94539
 Form Designer
 Workflow / Process Management www.soffront.com sales@soffront.com (510) 413-9000
 Import and Export Capabilities
 Automation Rules
 Escalations and Notifications Copyright 1992 – 2012 Soffront Software Inc., All rights reserved