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Chapter 4 
Emotions and Moods 
Presented By 
Group 4
AFFECT VS EFFECT
DEFINITION:AFFECT AND EFFECT 
• Affect is a verb, meaning to cause something to happen. Effect is a noun, 
which is the re...
Why Were Emotions Ignored in OB? 
• The “Myth of Rationality” 
• Emotions were seen as irrational 
• Managers worked to ma...
Discuss Whether Emotions Are Rational 
and What Functions They Serve 
• While not universally accepted, there appear to be...
Discuss Whether Emotions Are Rational and What Functions 
They Serve 
• May even be placed in a spectrum of emotion:
Discuss Whether Emotions Are Rational 
and What Functions They Serve
Decision Making 
Thinking Feeling
Identify the Sources of Emotions and Moods 
• Personality 
• There is a trait component – affect intensity 
• Day and Time...
Identify the Sources of Emotions and Moods
Identify the Sources of Emotions and Moods
Identify the Sources of Emotions and Moods 
• Weather 
• Illusory correlation – no effect 
• Stress 
• Even low levels of ...
Identify the Sources of Emotions and Moods 
• Sleep 
• Poor sleep quality increases negative affect 
• Exercise 
• Does so...
Identify the Sources of Emotions and Moods 
• Age 
• Older folks experience fewer negative emotions. 
• Sex 
• Women tend ...
Show the Impact Emotional Labor Has on Employees 
Emotional Labor-An employee’s expression of organizationally desired 
em...
Show the Impact Emotional Labor Has on Employees 
•Types of Emotions: 
• Felt: the individual’s actual emotions 
• Display...
Describe Affective Events Theory and Identify Its 
Applications
Describe Affective Events Theory and Identify Its 
Applications 
• An emotional episode is actually the result of a series...
Describe Affective Events Theory and Identify Its 
Applications 
• Emotions provide valuable insights about behavior 
• Em...
Emotional intelligence 
• Emotional intelligence is the ability to identify, evaluate and control the 
emotions of oneself...
The Case for Emotional Intelligence. 
• When Emotional intelligence is accepted it is classified into intuitive 
appeal, c...
• Intuitive Appeal : Intuition suggests people who can detect emotions in 
others, control their own emotions and handle s...
The case against Emotional Intelligence 
• Emotional Intelligence has many critics who say its vague and impossible. 
Agai...
• Researchers do not agree on definitions : For too many researchers its 
is not clear because they are using different de...
Emotion Regulation 
• Emotion regulation is to identify and modify the emotions you feel. 
• Strategies to change your emo...
Apply Concepts About Emotions and Moods to Specific 
OB Issue 
• Selection 
• EI should be a hiring factor, especially for...
Apply Concepts About Emotions and Moods to Specific 
OB Issue 
• Motivation 
• Positive mood affects expectations of succe...
Apply Concepts About Emotions and Moods to Specific 
OB Issue 
• Negotiation 
• Emotions, skillfully displayed, can affect...
Apply Concepts About Emotions and Moods to Specific 
OB Issue 
• Deviant Workplace Behaviors 
• Negative emotions lead to ...
Managerial Implications 
• Emotions and moods are a natural part of an individual’s makeup. 
• Ignoring co-workers’ and em...
Emotions and moods
Emotions and moods
Emotions and moods
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Emotions and moods

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Emotions and moods

  1. 1. Chapter 4 Emotions and Moods Presented By Group 4
  2. 2. AFFECT VS EFFECT
  3. 3. DEFINITION:AFFECT AND EFFECT • Affect is a verb, meaning to cause something to happen. Effect is a noun, which is the result of having happened. Here are two sentences that illustrate: Mary wondered if her tutoring to John would beneficially affect his grades. ( "Affect" to cause his grades to improve --Verb) John got an A on his exam, due to the positive effect of Mary's tutoring. ("Effect" the positive result of Mary's tutoring -- Noun)
  4. 4. Why Were Emotions Ignored in OB? • The “Myth of Rationality” • Emotions were seen as irrational • Managers worked to make emotion-free environments • View of Emotionality • Emotions were believed to be disruptive • Emotions interfered with productivity • Only negative emotions were observed • Now we know emotions can’t be separated from the workplace
  5. 5. Discuss Whether Emotions Are Rational and What Functions They Serve • While not universally accepted, there appear to be six basic emotions: 1. Anger 2. Fear 3. Sadness 4. Happiness 5. Disgust 6. Surprise
  6. 6. Discuss Whether Emotions Are Rational and What Functions They Serve • May even be placed in a spectrum of emotion:
  7. 7. Discuss Whether Emotions Are Rational and What Functions They Serve
  8. 8. Decision Making Thinking Feeling
  9. 9. Identify the Sources of Emotions and Moods • Personality • There is a trait component – affect intensity • Day and Time of the Week • There is a common pattern for all of us • Happier in the midpoint of the daily awake period • Happier toward the end of the week
  10. 10. Identify the Sources of Emotions and Moods
  11. 11. Identify the Sources of Emotions and Moods
  12. 12. Identify the Sources of Emotions and Moods • Weather • Illusory correlation – no effect • Stress • Even low levels of constant stress can worsen moods • Social Activities • Physical, informal, and dining activities increase positive moods
  13. 13. Identify the Sources of Emotions and Moods • Sleep • Poor sleep quality increases negative affect • Exercise • Does somewhat improve mood, especially for depressed people
  14. 14. Identify the Sources of Emotions and Moods • Age • Older folks experience fewer negative emotions. • Sex • Women tend to be more emotionally expressive, feel emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men. • Due more to socialization than to biology.
  15. 15. Show the Impact Emotional Labor Has on Employees Emotional Labor-An employee’s expression of organizationally desired emotions during interpersonal transactions at work. •Emotional Dissonance: • Employees have to project one emotion while simultaneously feeling another • Can be very damaging and lead to burnout
  16. 16. Show the Impact Emotional Labor Has on Employees •Types of Emotions: • Felt: the individual’s actual emotions • Displayed: required or appropriate emotions • Surface Acting: displaying appropriately but not feeling those emotions internally • Deep Acting: changing internal feelings to match display rules - very stressful
  17. 17. Describe Affective Events Theory and Identify Its Applications
  18. 18. Describe Affective Events Theory and Identify Its Applications • An emotional episode is actually the result of a series of emotional experiences triggered by a single event • Current and past emotions affect job satisfaction • Emotional fluctuations over time create variations in job performance • Emotion-driven behaviors are typically brief and variable • Both negative and positive emotions can distract workers and reduce job performance
  19. 19. Describe Affective Events Theory and Identify Its Applications • Emotions provide valuable insights about behavior • Emotions, and the minor events that cause them, should not be ignored at work; they accumulate
  20. 20. Emotional intelligence • Emotional intelligence is the ability to identify, evaluate and control the emotions of oneself, of others, and of groups.
  21. 21. The Case for Emotional Intelligence. • When Emotional intelligence is accepted it is classified into intuitive appeal, criteria that matters and idea that is biologically based. For Emotional intelligence Intuitive appeal Prediction Criteria that matters Biologically based
  22. 22. • Intuitive Appeal : Intuition suggests people who can detect emotions in others, control their own emotions and handle social interactions well, have a powerful leg up in the business world. • Prediction Criteria that matter : It’s a prediction where a person with high level of Emotional Intelligence will perform well on the job. • Biologically Based : A study states that Emotional Intelligence is neurologically based in a way which is unrelated to standard measure of intelligence.
  23. 23. The case against Emotional Intelligence • Emotional Intelligence has many critics who say its vague and impossible. Against Emotional Intelligence Researchers not agreeing on Definition Cannot be measured Nothing but personality with different labels
  24. 24. • Researchers do not agree on definitions : For too many researchers its is not clear because they are using different definitions of the construct. • Cannot be measured : Many critics have raised questions for measuring emotional intelligence because there is no scale for measuring it and even for justifying whether their answers are correct or not. • Nothing but personality but with a different label : Some critics argue that because emotional intelligence is closely related to intelligence and personality, it appears to be correlated with personality and emotional stability.
  25. 25. Emotion Regulation • Emotion regulation is to identify and modify the emotions you feel. • Strategies to change your emotions include thinking about more pleasant things, suppressing negative thoughts, distracting yourself, reappraising the situation, or engaging in relaxation techniques.
  26. 26. Apply Concepts About Emotions and Moods to Specific OB Issue • Selection • EI should be a hiring factor, especially for social jobs. • Decision Making • Positive emotions can lead to better decisions. • Creativity • Positive mood increases flexibility, openness, and creativity.
  27. 27. Apply Concepts About Emotions and Moods to Specific OB Issue • Motivation • Positive mood affects expectations of success; feedback amplifies this effect. • Leadership • Emotions are important to acceptance of messages from organizational leaders.
  28. 28. Apply Concepts About Emotions and Moods to Specific OB Issue • Negotiation • Emotions, skillfully displayed, can affect negotiations • Customer Services • Emotions affect service quality delivered to customers which affects customer relationships • Emotional Contagion: “catching” emotions • Job Attitudes • Can carry over to home, but dissipate overnight
  29. 29. Apply Concepts About Emotions and Moods to Specific OB Issue • Deviant Workplace Behaviors • Negative emotions lead to employee deviance (actions that violate norms and threaten the organization) • Safety and Injury at Work • Don’t do dangerous work when in a bad mood • Manager’s Influence • Leaders who are in a good mood, use humor, and praise employees increase positive moods.
  30. 30. Managerial Implications • Emotions and moods are a natural part of an individual’s makeup. • Ignoring co-workers’ and employees’ emotions and assessing others’ behavior as if they were completely rational is wrong. • “You can’t divorce emotions from the workplace because you can’t divorce emotions from people.” • Managers who understand the roles of emotions and moods will significantly improve their ability to explain co-workers’ and employees’ behaviors.

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