Framework and Competencies for Emotional Intelligence

1. EMOTIONAL INTELLIGENCE
FRAMEWORK AND COMPETENCIES

2. Emotional intelligence
noun: emotional intelligence
the capacity to be aware of, control, and express one's emotions, and to
handle effectively interpersonal relationships no matter the
circumstances.
“Emotional intelligence is the key to both personal and professional
success“.

4. EMOTIONAL INTELLIGENCE
FRAMEWORK
CATEGORIES
Self-Awareness
• Ability to recognize Your
emotions and their Impact
Self-Management
• Ability to control Your emotions
and adapt Your emotions
quickly to situations and
circumstances.
DESCRIPTION --- CAN YOU ?
• Walk into a room, meet a stranger and quickly
sense that something is not as it seems
• Feel it within You when You know something
You are doing is right or wrong
• Usually control Your anger
• Usually control Your disappointments
• Usually control Your emotions and listen so
You can problems solve
• Say I need Help. Then, Ask for Help from a
Trusted Adult or Trusted Friend

5. EMOTIONAL INTELLIGENCE
FRAMEWORK
CATEGORIES
Social-Awareness
• Ability to sense, understand,
react to someone else’s
emotions
• Feeling comfortable around
others
Social Skills
(Relationship Management)
• Ability to inspire, influence, and
connect to others
• Ability to Manage Conflict
DESCRIPTION --- CAN YOU ?
• Tell when you are don’t mean to make
another person uncomfortable but they are
uncomfortable
• Recognize when someone is faking a
smile but they are really upset
• Remain calm, energized, and focused in
the fact of another’s distress or during an
upsetting situation
• Defuse conflict easily without much
thought