W2 emotional intelligence

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W2 emotional intelligence

  1. 1. Intra-personal Your ability to know and manage yourself •Ability recognise how you feel and why & impact of your behaviour on others. Self Awareness •Ability to clearly express your feelings, stand your ground & defend a position. Assertiveness •Ability to be self directed and self controlled. Independence •Ability to recognise your strengths & weaknesses, & accept yourself despite weaknesses Self Regard •Ability to realise your potential & feel comfortable with your achievements and personal life. Self Actualisation
  2. 2. Inter-Personal People skills – ability to get on with others • Ability to understand what others may be feeling and thinking Empathy • Ability to be a cooperative & contributing member of your social group Social responsibility • Ability to form and keep mutually beneficial relationships Interpersonal relationships
  3. 3. Adaptability Ability to be flexible, realistic and to solve problems • Ability to see things as they are, not how you wish or fear they might be Reality testing • Ability to adjust feelings, thoughts and actions to changing conditions Flexibility • Ability to define problems, then generate & implement effective, appropriate solutions Problem solving
  4. 4. Stress Management Capacity to tolerate stress and control impulses • Ability to remain calm and focused, and to deal constructively with adverse events and conflicting emotions Stress tolerance • Ability to resist or delay a temptation to act Impulse control
  5. 5. General Mood The ability to be positive and in a good mood • Ability to maintain a realistically positive attitude, especially when faced with adversity Optimism • Ability to feel satisfied with life, to enjoy yourself & to experience enthusiasm in a range of activities Happiness
  6. 6. The most important formula Thoughts Feelings Actions Consequences
  7. 7. References Bar-On, R. (1997). Bar-On emotional quotient inventory manual. Toronto: Multi-Health Systems.

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