By Mahima Shukla

1. Emotional
Intelligence
By:
Mahima Shukla
Gunjan Kulshrestha

2. Emotional Intelligence- A Definition
Emotional intelligence (EI) refers to the
ability to perceive, control and evaluate
emotions. Some researchers suggest that
emotional intelligence can be learned and
strengthened, while others claim it is an
inborn characteristic.

3. Emotional Intelligence Model
 Self awareness
 Managing Emotions
Self Motivation
Empathy
Managing Relationship

4. Personal Competences:Self Awareness
Knowing one’s internal states
, preferences, resources and intuitions
 Emotional Awareness: Recognizing one’s emotion and their effect
 Accurate self assessment: Knowing one’s strength and limits
Self Confidence: A strong sense of ones self-worth and capabilities

5. 2. Self Regulation
Managing one’s internal states, impulses and
resources
 Self Control: Keeping disruptive emotions and impulse in check
Trustworthiness: maintaining standards of honesty and integrity
 Adaptability: flexibility in change
 Innovation: being comfortable with new ideas, approaches and
information

6. 3. Motivation
Emotional tendencies that guide or facilitate
reaching goals
 Achievement Drive: striving to improve or meet a standard of
excellence
 Commitment: Aligning with the goals of the group
 Initiative: Readiness to act on opportunities
 Optimism: Persistence in pursuing goals despite obstacles and
setbacks

7. 4. Empathy
Awareness of others feelings , needs and
concerns
 Understanding Others: Sensing others feelings and perspective s
and taking an active interest in their concerns
 Developing Others: Sensing others development needs and
bolstering their abilities

8. How to Improve your Emotional Intelligence
 Observe how you react to people
 Look at your work environment
 Do a self-evaluation
 Examine how you react to stressful situations
 Take responsibility for your actions
Examine how your actions will affect others

9. Conclusion
“ Unless you learn what makes you tick and how
your personal style features affect you in every
situation, you have no chance of controlling your
behavior, let alone preventing your emotions control
you. But when you know yourself , your core
features, your strengths and weaknesses, your
boundaries, your breaking points, you can develop
strategies to prevent going over the edge……”

10. Any
Queries