1. emotional behavior in the
workplace
done by:
haneen jumean
sarah hall
serene snobar
zina al-yacoub

2. contents
• emotional intelligence
• emotions management
• the emotions of managing
• hypothesis and survey

3. what is emotional intelligence?
• intelligence :“the capacity to carry out abstract
reasoning, thinking skills.”
• emotional intelligence :“the ability to perceive
and express emotions, to understand and use
them, and to manage emotions so as to foster
personal growth.”

4. the management views on emotional
intelligence

5. emotional intelligence and
organizations

6. emotions management
• emotions management is the ability to control
one’s emotions and handle them in a way that is
most appropriate to all parties involved

7. types of emotions felt in the
workplace include:
• frustration and anger
• dislike and envy
• worry and nervousness
• unhappiness and disappointment

8. successful management
• causes and consequences behind emotions have
to be identified
• the emotions of stakeholders should never be
ignored
• communication skills should be strengthened
• positive thinking should be encouraged

9. emotions of managing
• the emotional context of managerial role:
- managers before versus managers today.
- expressing emotions in the work place.

10. emotions related to women
management:
• employees express their emotions more in the
case of female managers.

11. how managers deal with employees
negative emotions:
• where do negative feelings come from ?!.
• what should managers do to reduce those
negative feelings ?.

12. the outcomes of managers’ emotion
management:
• expressing emotions lead to positive outcomes.
how ?!

13. hypothesis and survey
20% work indoors

14. 61.5% knew
themselves well
92.31% strongly agreed
feeling a sense of
achievement and
accomplishment is a
priority

15. A whopping 46% said it was okay to cry at
work though it is a sign of
unprofessionalism

16. The End
Thank You