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Emotional intelligence


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Emotional intelligence

  1. 1. Emotional Intelligence
  2. 2. Background• 1985 Reuven Bar-On Defines EQ– “Are there factors that determine one’s abilityto be effective in life?”• 1990: John Mayer (New Hampshire) andPeter Solvey (Yale)• 1995: Daniel Goleman: “EmotionalIntelligence” New York Time best seller.
  3. 3. What is Emotional Intelligence?• Emotional intelligence is a person’s abilityto understand their own emotions, theemotions of others, and to act appropriatelyusing these emotions.• Emotional intelligence never stops growing.Because we are always evolving as people,EQ is something that must be nurtured.
  4. 4. How IQ Differs?• IQ– Measure of an individual’s personalinformation bank– Memory, vocabulary and visual motor skills– IQ is set and peaks at age 17– Remains constant through adulthood
  5. 5. IQ vs. EQ• EQ– Not fixed– Can be improved throughout life• IQ– Established by mid-teens– Can’t increase– Predicts only 10% – 20% of life success
  6. 6. Components of Emotional Quotient• Intrapersonal – Self-regard, emotional selfawareness, independence, self-actualization.• Interpersonal – Empathy, socialresponsibility, interpersonal relationships.• Adaptability –Reality-testing, flexibility,problem-solving.• Stress management – Stress tolerance,impulse control• General Mood – Optimism, happiness
  7. 7. Emotional Intelligence Map25 Competencies divided into 5 DimensionsSelf-Awareness EmpathyEmotional Awareness Understand OthersAccurate Self-Assessment Developing OthersSelf-Confidence Service OrientationSelf Management Leveraging DiversitySelf Control Political AwarenessTrustworthiness Social SkillsConscientiousness InfluenceAdaptability CommunicationInnovation Conflict ManagementMotivation LeadershipAchievement Drive Change CatalystCommitment Building BondsInitiative Collaboration & CooperationOptimism Team Capabilities
  8. 8. Characteristics of EmotionalIntelligent People• Knowing one’s feelings• Managing emotions & feelings appropriately• Able to motivate self• Ability to persist in face of frustrations• Ability to control impulses & delay gratification• Ability to empathize with others• Capacity to HOPE• Social competencies
  9. 9. How to Increase Your EQ?• Conduct a “personal inventory.”• Analyze the setting & identify skills needed.• Enlist trusted friends.• Focus on a few competencies.• Practice, practice, practice.• Be observant and reflective.• Don’t expect immediate results.• Learn from your mistakes.• Acknowledge your successes.
  10. 10. EQ Value• Creativity• Stress Management• Decision Making• Relationship Building• Can be enhanced• What else is important to you?
  11. 11. Developing EQFour Quadrants ModelSelf OthersAwareness Quadrant 1Emotional SelfAwareness• Who am I and what are mypotential areas ofdevelopment.Quadrant 3Social Awareness• How can I transcend myperspective so that I canunderstand and valueothers.Actions Quadrant 2Emotional SelfControl• How can I self regulate myemotions so I can be right andeffectiveQuadrant 4Social Skills• How do I build teamsand create constructivework relationships.
  12. 12. EQ in Action – Group exerciseForm groups of 4Each member select a question:A. I am impatient with people who are differentfrom me: Social AwarenessB. I can express my negative feelings withoutoffending others: Emotional Self ControlC. It is hard for me to ask for what I want:Emotional Self ExpressionD. I like it when others recognize that I have wonthe argument: Social Skills• Your question is related to which of the 4dimensions?• How would you answer the question- very true,true, not true, not at all true of you?