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FedEx mis_case study


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This presentation will give you some information about FedEx technology usage. The procedure of their parcel delivery and use of MIS can be seen in this presentation. Business processes, supply chain management, customer management of FedEx is given in this ppt.

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FedEx mis_case study

  1. 1. WELCOME TO 1
  2. 2. About FedEx • FedEx Corporation, originally known as FDX Corporation, is an American global courier delivery services company headquartered in Memphis, Tennessee. • The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. • Products-Post delivery, express mail, freight forwarding, third- party logistics • Services- FedEx Express (Orange "Ex") FedEx Ground (Green "Ex") FedEx SmartPost (Grey "Ex") FedEx Freight (Red "Ex") FedEx Trade Networks (Yellow "Ex") 2
  3. 3. Input Process Output Package pick up, Dimensional and Multidimensional Scanner, Destination locator, Volume and weight calculator, Conveyor Belt ,etc. Collection of packages, Scanning of barcodes, Sorting on belt, Manual segregation, Transportation to the Destination point, etc. Delivery of package to desired destination , Customer satisfaction. Case is about- • How FedEx works: Enterprise system • Type of Business Processes And Information systems used in FedEx • How package is shipped and handled at the FedEx facility from one point to another. 3
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  6. 6. Supply Chain Management 1) Collection – Pick up the package from home. Pick up the package from sorting centre 2) Scanning – Scan the package from a portable device which is interfaced with the central system Checking details of product using volume and weight calculator Manual segregation of Un-sized and un-read packages. 3) Transportation – From home to hub/ sorting centre From hub to jet From jet to destination 4) Delivery – Delivery of package to their destination. 6
  7. 7. Customer Management  In time delivery to the destination  Safe and secure delivery  Continue monitoring of the flights and the package status  Availability of current status of package to customer  Providing high customer satisfaction 7
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  9. 9. Information systems used are Transaction Process System(TPS) * Scanner * Volume and weight calculator * Price Tracking system. * Destination locator * Package Handling and controlling system at airport. * Segregator. Management Information System(MIS) * Continue monitoring of the flights and the package status and updating * Help middle level manager to coordinates the arrival of trucks and monitors airport and airplane conditions based on data provided from TPS 9
  10. 10. The type of information systems that was not shown in the video which might be used in FedEx: Decision Support System(DSS) * What would happen if delivery become late for some hours or days? * What would happen if sorting stopped because of any reason for one day? Customer Relationship Management System(CRM) This provide information to coordinate all the business processes which deal with customer. This helps in: - Firms identity - Attract and retain most profitable customer - Better service to existing customer 10
  11. 11. Knowledge Management System(KMS) Better performance than other because having better knowledge about how to create, produce and deliver the product and service . Enterprise system(ERP) To integrate the business processes in manufacturing and production, finance and other functional areas into single software system. Executive Support System (ESS) - To turn the data provided from the TPS and MIS into useful summarized reports. - This reports can be used by executive level managers for quick access to reports coming from all FedEx levels and departments such as billing, cost accounting, staffing, scheduling, and more. 11
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  13. 13. 1) Enterprise application help businesses become more flexible and productive by - coordinating their business processes more closely - integrating group of processes - so they focus on efficient management of resources and customer service. From video we can see above points. 2) The ideal enterprise system could control all major business processes in real time via single software architecture. FedEx system enables efficient response to customer package shipment orders using software 13
  14. 14. 3) There are four major enterprise application: - Enterprise system(ERP) - Supply chain management system(SCM) - Customer Relationship Management System(CRM) - Knowledge Management System(KMS) All of above applications are used in FedEx. 4) Permits the integration of the computer systems that run all phases of an FedEx operations to facilitate cooperation and coordination of work across the enterprise. 14
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  16. 16.  Fedex follows a Transaction processing systems.  Technology can be used to give your business a competitive edge with better communication, enhanced security etc.  Computers are used to keep track of vital pieces of business information, including client activities, billing and pay roll data.  A database can be used to store information about clients,link services directly to the billing system.  FedEx name has become synonymous with a tradition of automation, customer service and technological leadership. 16
  17. 17.  Provides services to its customers like: • The physical transportation • Distribution of packages and the information systems that identify the location of a package at any time.  First to install • Computers in vans • Provide sophisticated automation in the mailroom • Develop tracking capabilities and software. 17
  18. 18.  FedEx also provides • Shipment visibility, status notifications and alerts about critical shipment events. • FedEx identifies FedEx Express shipments by associating them to a customer. • Match account number or company name and address, placing flexibility and control of information. 18
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  20. 20.  FedEx already have a very efficient shipping process.  Containers are in different shapes designed specifically to fit into the aircraft.  FedEx can increase efficiency by • Unify the diverse markets by standardizing its product. • An integrated computer tracking system can also be used. • A system can also be used to communicate with smart phones issued to couriers 20
  21. 21. REFERENCE • • • • 21
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