The document discusses the emerging significance of quality assurance (QA) and quality engineering (QE) in government sector projects. It notes that governments are facing increasing pressure to deliver large, high-quality projects efficiently while ensuring security and a positive user experience. This has amplified the need for robust QA and QE to validate applications and systems, integrate legacy and new technologies, and address issues. QA and QE can bring value to government projects by implementing testing methodologies that enhance stability, agility, and digital performance as well as providing insights into user experiences and sentiment.

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Emerging significance of QA & QE in Government sector projects

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Emerging significance of QA & QE in Government sector projects
The pressure to perform competently is building equally on the government and the public sector. Consumers are looking at
efficiency and better experience across every facet through the day to day activities. Additionally, government has pressures to
deliver large scale projects that involve huge investments and major reputation risks. There is a growing need to ensure quality
and deliver excellence across key sectors such as aerospace, infrastructure, defense, Energy and utilities, and much more.
Hence, the focus is shifting on ensuring quality for the IT systems that will enable functional efficiency and ensure desirable
experience. Let’s see how Quality Assurance and Quality Engineering is enabling the process for Government sector projects.
Why QA and QE is so critical for the Government sector?
Today, governments are shifting to smaller and multiple vendors to deal with IT and Software Testing issues. This phase of Digital
Transformation is also changing the dynamics for government organizations, where there is constant stress to build robust
applications that are not only appealing, but also ensure a secure interface. For instance, utility services applications are loaded
with sensitive consumer related data, if exposed, can result in major risks. Robust Quality Assurance strategy is indispensable to
not only validate the experience delivered by the application, but also to deliver a secure interface under any unforeseen
situation.
Government initiatives are expected to deliver comfort, convenience, and service quality similar to the private sector. Hence,
institutions are driven by the need to serve the citizens better and even resolve any unforeseen glitches in service quickly. For
instance, in some cases even inadequate service or insufficient support from a government body can impact functioning of a
private sector entity as well.

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Emerging significance of QA & QE in Government sector projects
This emphasizes the need to build robust structural framework and interface even for government IT systems. Additionally,
with convergence of platforms and technologies, it has become absolutely critical for government institutions to ease access
to information.
This requirement has amplified the need for QA and QE within the government’s IT and ICT systems. However, it has been
observed that government organizations do not have a well-equipped and skilled in-house testing and QA facility. Another
challenge occurs when the new-age applications have to be merged within the legacy system. This results in major integration
issues and functional hiccups that the QA teams need to deal with on a recurring basis.
How can QA and QE bring value for the Government and Public sector?
Digital Transformation and Digital Technologies are changing the overall consumer landscape in terms of choices and
preferences. Hence, there is pressure to perform and stay updated throughout the consumer lifecycle. Let’s look at the core
value that QA and QE can bring for government projects as well as institutions.
Methodologies that will bring stability for the Applications
Digital services testing is a much needed aspect today in the overall application building strategy, which comprises agile
software delivery governance and monitoring task. This involves various testing methodologies such as DevOps software
delivery enablement and automated continuous quality solutions. These methodologies not only bring agility in the

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Emerging significance of QA & QE in Government sector projects
Keep enhancing Digital Performance of the applications and IT systems
User experience testing, Mobile Testing, Market Testing, and Sentiment Analysis form a critical aspect of the overall Digital
Performance Management strategy. This will help government offices to understand the pulse of the consumer and build
their services and strategies accordingly
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