Andrea is the Chief Designer at Cornwall Council with responsibility for service design and innovation. In this talk Andrea will discuss the challenges and successes of engaging a Local Authority in design practices. Having directed the multi award-winning social enterprise ‘Designs of the Time’ (Dott Cornwall) for two years, Andrea will also consider the value of design as a way of encouraging new approaches to local government innovation.
The original 'Double Diamond' design methodbank Andrea Cooper
The orginal Double Diamond methodbank from 2003/4 created by http://cartlidgelevene.co.uk/ with Matt and George for the Design Council. Note, its not a double diamond!
How design is shaping thinking at the heart of GovernmentAndrea Cooper
RSA Bicentenary lecture 2015 - What is the role of design thinking in Government? This talk was first given in October 2015 at the Royal Society of Art. It looks at how design approaches are being used to open up policy-making, enabling a wider group of people to shape ideas at the heart of Government.
Workshop | Planet Centric Impact Mapping
As designers, we are part of creating or redesigning products and services for real people, that will experience them. Even if we don´t think about it, each decision we make will affect someone, and too often we have a narrow perspective on who that someone is. In this workshop, you will learn more about the unintended consequences of design, and who it is important to reflect on the unintended consequences of design for people, society and the planet. So, how do we become more aware of the potential and the power within each decision?
Using a real project case, and split into groups, Idun Aune and Emily Lin will introduce some concrete tools on how to investigate the impact, positive or negative, of your concept. They will then teach you how to build impact strategies to address these impacts; either to reduce negative ones or enhance positive ones.
By the end of the workshop, you will be more aware of, and equipped to take responsibility for what you create, and control how you use design.
Members Event
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions from a number of sources. Very much the bleeding edge of our current position.
The original 'Double Diamond' design methodbank Andrea Cooper
The orginal Double Diamond methodbank from 2003/4 created by http://cartlidgelevene.co.uk/ with Matt and George for the Design Council. Note, its not a double diamond!
How design is shaping thinking at the heart of GovernmentAndrea Cooper
RSA Bicentenary lecture 2015 - What is the role of design thinking in Government? This talk was first given in October 2015 at the Royal Society of Art. It looks at how design approaches are being used to open up policy-making, enabling a wider group of people to shape ideas at the heart of Government.
Workshop | Planet Centric Impact Mapping
As designers, we are part of creating or redesigning products and services for real people, that will experience them. Even if we don´t think about it, each decision we make will affect someone, and too often we have a narrow perspective on who that someone is. In this workshop, you will learn more about the unintended consequences of design, and who it is important to reflect on the unintended consequences of design for people, society and the planet. So, how do we become more aware of the potential and the power within each decision?
Using a real project case, and split into groups, Idun Aune and Emily Lin will introduce some concrete tools on how to investigate the impact, positive or negative, of your concept. They will then teach you how to build impact strategies to address these impacts; either to reduce negative ones or enhance positive ones.
By the end of the workshop, you will be more aware of, and equipped to take responsibility for what you create, and control how you use design.
Members Event
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions from a number of sources. Very much the bleeding edge of our current position.
In the digital age, good design doesn’t just result in products, it results in new relationships.
What does it really mean to be “digital”? How do non-software organisations thrive in today’s disruptive landscape? What are the key components that make for a digital transformation?
In his keynote, Alvaro introduces the necessary components for today's organisations to thrive through Strategic Design and Experience Strategy.
Doing Co-design: What, why, with whom and howPenny Hagen
Talk presented by Penny Hagen and Natalie Rowland for UX Australia 2013 in Melbourne.
In co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to extend traditional consultation methods and increase program reach and impact. Co-design approaches are also being used by corporates to engage internal stakeholders and customers, identify new service opportunities and improve existing ones. But what is it, why do it and how?
When ‘doing’ co-design, the role of the designer becomes one of facilitator: enabling participation, designing the right triggers, questions and scaffolds in which meaningful and effective participation can occur. Getting this right can be challenging and raise a few interesting questions along the way.
In this presentation we will share our approach to co-design developed over the last eight years working with a range of organisations in Australia and New Zealand. The presentation will draw upon case studies such as the design of HIV testing services with Australian men, the design of service strategies and mental health programs with young people and mental health professionals and an organisational wide co-design training for program for librarians, aimed at preparing them to become co-designers themselves.
The presentation will cover the key principles and framework we apply in designing co-design workshops, favourite activities for involving and priming groups of people for productive participation as well as tips and considerations for doing co-design in dynamic, sensitive and political situations.
We will also explore questions raised by co-design such as:
How creative can ‘users’ be?
What level of influence do ‘users’ have?
What happens to the expertise of the ‘designer’?
How far can we/should we take it?
How do you know when you (or the organisation you are working with) are ready adopt a co-design approach?
Embrace People Experience for good: Design Thinking In House. Straddle qualitative and quantitative thinking is incredibly valuable for the future of an organization. Digital Era beyond Technologizing us is Humanizing us
Parts Without a Whole? – The Current State of Design Thinking Practice in Org...Jan Schmiedgen
A presentation I gave in November 2015 at the "Warsaw Design Thinking Week" in Poland: It introduces our study of the same title and also gives some information beyond that.
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)ux singapore
Leading UX - are you kidding me?
Facilitated by
Hsin Olive Eu
Director, HIE
Trend Micro, Taiwan
and
Mike Chou
Staff UX Designer, HIE
Trend Micro, Taiwan
More info: http://thinkbrisk.com/brisk_2-cases/
We are avid on-site field researchers, immersing ourselves in our target groups, observing, interviewing, co-creating to capture their specific and unique human needs & expectations with methods from anthropology, ethnography, tech. management and design research. We’ve published these insights at conferences in London, Copenhagen, Boston, LeMans, Munich, Seoul and counting.
Here’s a quick recap of 4 of these Design Insights:
- Cook & Connect: Designing Urban Collaborative Cooking Spaces for Local Produce
- Exploring the Impact of Context Factors in Quick and Correct Use of Public Interfaces
- Mindset beyond the Myth: User Research about the Effectivity of Design Thinking Workshops in Semi-Open Ecosystems
- Decoding Privacy: Perceptions, Conflicts and Strategies of Privacy in the Mobile World
For background info on our field insights or your own research project, don't hesitate to get in touch!
research@thinkbrisk.com
This lecture focuses on providing an overview of the design thinking process. Students will apply this concept to building a business model around their entrepreneurial idea.
http://www.socialentrepreneurship.ca/aps1015h/
Dott Cornwall is a social enterprise promoting change through design and innovation. The Fulbright Scholars came to visit us and this is what we said...
In the digital age, good design doesn’t just result in products, it results in new relationships.
What does it really mean to be “digital”? How do non-software organisations thrive in today’s disruptive landscape? What are the key components that make for a digital transformation?
In his keynote, Alvaro introduces the necessary components for today's organisations to thrive through Strategic Design and Experience Strategy.
Doing Co-design: What, why, with whom and howPenny Hagen
Talk presented by Penny Hagen and Natalie Rowland for UX Australia 2013 in Melbourne.
In co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to extend traditional consultation methods and increase program reach and impact. Co-design approaches are also being used by corporates to engage internal stakeholders and customers, identify new service opportunities and improve existing ones. But what is it, why do it and how?
When ‘doing’ co-design, the role of the designer becomes one of facilitator: enabling participation, designing the right triggers, questions and scaffolds in which meaningful and effective participation can occur. Getting this right can be challenging and raise a few interesting questions along the way.
In this presentation we will share our approach to co-design developed over the last eight years working with a range of organisations in Australia and New Zealand. The presentation will draw upon case studies such as the design of HIV testing services with Australian men, the design of service strategies and mental health programs with young people and mental health professionals and an organisational wide co-design training for program for librarians, aimed at preparing them to become co-designers themselves.
The presentation will cover the key principles and framework we apply in designing co-design workshops, favourite activities for involving and priming groups of people for productive participation as well as tips and considerations for doing co-design in dynamic, sensitive and political situations.
We will also explore questions raised by co-design such as:
How creative can ‘users’ be?
What level of influence do ‘users’ have?
What happens to the expertise of the ‘designer’?
How far can we/should we take it?
How do you know when you (or the organisation you are working with) are ready adopt a co-design approach?
Embrace People Experience for good: Design Thinking In House. Straddle qualitative and quantitative thinking is incredibly valuable for the future of an organization. Digital Era beyond Technologizing us is Humanizing us
Parts Without a Whole? – The Current State of Design Thinking Practice in Org...Jan Schmiedgen
A presentation I gave in November 2015 at the "Warsaw Design Thinking Week" in Poland: It introduces our study of the same title and also gives some information beyond that.
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)ux singapore
Leading UX - are you kidding me?
Facilitated by
Hsin Olive Eu
Director, HIE
Trend Micro, Taiwan
and
Mike Chou
Staff UX Designer, HIE
Trend Micro, Taiwan
More info: http://thinkbrisk.com/brisk_2-cases/
We are avid on-site field researchers, immersing ourselves in our target groups, observing, interviewing, co-creating to capture their specific and unique human needs & expectations with methods from anthropology, ethnography, tech. management and design research. We’ve published these insights at conferences in London, Copenhagen, Boston, LeMans, Munich, Seoul and counting.
Here’s a quick recap of 4 of these Design Insights:
- Cook & Connect: Designing Urban Collaborative Cooking Spaces for Local Produce
- Exploring the Impact of Context Factors in Quick and Correct Use of Public Interfaces
- Mindset beyond the Myth: User Research about the Effectivity of Design Thinking Workshops in Semi-Open Ecosystems
- Decoding Privacy: Perceptions, Conflicts and Strategies of Privacy in the Mobile World
For background info on our field insights or your own research project, don't hesitate to get in touch!
research@thinkbrisk.com
This lecture focuses on providing an overview of the design thinking process. Students will apply this concept to building a business model around their entrepreneurial idea.
http://www.socialentrepreneurship.ca/aps1015h/
Dott Cornwall is a social enterprise promoting change through design and innovation. The Fulbright Scholars came to visit us and this is what we said...
Design Thinking as new strategic tool. Presentation made to spark the discussion about innovation & inspiration and new business opportunities. And how to introduce Design Thinking as a strategic tool in your company.
FabUniversity Jeroen van Erp 16 april 2020Fabrique
Design will never be the same
De steeds complexere uitdagingen waar onze samenleving mee te maken heeft vragen om intelligente oplossingen. Dit thema is nu actueler dan ooit. We hebben ideeën nodig die relevant zijn voor individuen en tegelijkertijd invloed hebben op het collectief. Om dit mogelijk te maken hebben we ontwerpers nodig die complexiteit omarmen en ontwapenen.
De ontwerper van de toekomst
De ontwerper van de toekomst is in staat nieuwe oplossingen te bedenken die tegemoetkomen aan de belangen van individuele stakeholders en drijfveren zijn voor transformatie. Hij moet tegelijkertijd grenzen verleggen, impact bewerkstelligen, visie en leiderschap tonen.
Nieuwe ontwerpers zijn deskundig en creatief. Het zijn verhalenvertellers én ondernemers. Ze weten hoe ze een mensgerichte aanpak moeten hanteren in technologiegedreven situaties. Ze zijn de drijvende kracht achter veranderingen in bedrijven, non-profitorganisaties en start-ups.
Zij zijn in staat om ideeën tot leven te brengen in de echte wereld, zijn verantwoordelijk en moedig, zonder terug te deinzen voor grote uitdagingen.
Presenter: Betsey Merkel, The Institute for Open Economic Networks (I-Open) at the COINs-collaborative innovation networks Conference 2010, hosted by the Savannah College of Art & Design in Savannah, Georgia USA on October 7-9, 2010.
Title: Contextual Transmedia Communications: Content and Creativity in Complexity
Presenter: Betsey Merkel, The Institute for Open Economic Networks (I-Open) at the COINs-collaborative innovation networks Conference 2010, hosted by the Savannah College of Art & Design in Savannah, Georgia USA on October 7-9, 2010.
From the Abstract and a Presentation Overview: The human race is faced with engaging in exponential levels of complexity resulting from expanding populations, limited natural resources, and maturating cycles of the World Wide Web. Habits of capacity building - that of inventory, meaning, and experimentation -- remain at levels suited to an industrial age of linear scarcity. The results of this mismatch can be seen in widespread U.S. unemployment, poverty, and exponential natural systems failure. Disruptions such as these will continue to diminish our collective creative abilities to advance innovative enterprise unless we think and act differently. How and what we communicate affects the economic impact of creativity.
Service Design Thinks Dublin 12 May 2010 | Jim Dunneradarstation
Jim Dunne discussing the philosophy behind Design Twentyfirst Century and how design can be applied to the world’s most difficult and complex problems.
This brief deck shares our process in applying user-centered design principles and processes to drive innovation in emerging markets. We engage with users and beneficiaries in their contexts to understand drivers behind behaviors and perceptions, then convert the insights gleaned from such encounters to action plans for products and services.
A unique programme for service designers, creative entrepreneurs and business owners – introducing you to London's most innovative businesses and uncovering the latest approaches to design thinking.
Presentation on the Design Council and design as a framework to innovate. Presented by by Daniel Letts, Design Associate at the Design Council, at the Service Design Discovery Day on 20 November 2014 in Warwick.
Explore Talks on "Open Innovation" | Rome Edition - Open Innovability in Enel Coppa+Landini
In occasione della prima edizione romana degli Explore Talks - avvenuta mercoledì 24 febbraio grazie al sostegno di BNL Gruppo BNP Paribas -
Ernesto Ciorra, Head of Innovation & Sustainability ENEL ha presentato le iniziative di Open Innovation dell'azienda a livello mondo
3. Design can act big and small. It can change the course of
history. The US ‘Butterfly Ballot’ forms in 2000 confused
some voters with the election being won by 537 votes.
4. Design has become commoditised. Most notably in the
1980s, which has had an impact on the industry. The term
‘innovation’ is facing the same misuse and dilution.
5. Design is critical to Europe and to sustainable growth.
The recent European Design Leadership board has made
recommendations to ensure design is key to recovery.
6. With Europe’s support Cornwall has invested over £250m
in innovation infrastructure in the last three years making
it one of the most connected places in the world.
14. Centralised
Innovation:
professionals
designing new
Professional solutions for
realm people
co-design and
Collaborative co-delivery of
Innovation new solutions
with people
User
Public realm Innovation:
New grass
roots solutions
developed
by people
15. fiscal Centralised
capital Innovation:
Professional professionals
Innovation designing new
solutions for
people
co-design and
Collaborative co-delivery of
Innovation new solutions
with people
User User
Innovation Innovation:
New grass
roots solutions
developed
social by people
capital
18. Designers are naturally optimistic and constantly
dissatisfied. The many challenges we face in the next
decade call for creativity, fresh thinking and pragmatism.
19. St Ives from Tate
Hopes &
Dreams
World leaders in Davos 2012 cited growing inequality as
the most important issue after the economy that needs
St Austell
addressing.
20. Looe
The economic crisis has caused a big rethink. The wicked
problems we face are hard to define, persistent and
contradictory and can require us to ask new questions.
21. Penzance
Can less be more? How can the public sector cut costs by
50% and still meet growing public expectations for choice
and quality? The solutions inevitably become more radical
22. Lands End
Do we reconfigure existing services? Or create, reinvent,
enable new peer-peer services like 21st century hitch
Penzance
hiking using digital technologies and social capital.
26. Shaped by Us project
Sketching to think. Visualising new ideas can be a
powerful force for change, helping people co-design and
co-create ideas for the future together.
27. Shaped by Us project
A picture paints a thousand words. Designer’s ability to
draw out an abstract idea can make it more concrete so it
can be shared, challenged and improved.
28. Co-discovery is democratic. To start our challenge we
built a post-it note wall so elected members could identify
one thing they would redesign to make Cornwall better.
29. County Hall
The post-its cost a few pounds and we have used the wall
over and over again. It remained outside the council
chamber for a week for all staff and members to see.
30. County Hall
Each post-it note had the name of the Council member and
the area they represent – 123 ideas from ‘Stop seagulls
attacking rubbish’ to ‘Have a strategy for Cornwall’.
31. Royal Cornwall Showground
Design is positive. At our leadership conference 200 staff
posted their ‘best public service experience’ on the wall
before starting an Open Space Technology (OST) session.
32. We work on the ground with local people, listening in new
ways and developing a ‘common sense’ of current needs
and perceptions.
33.
34. We show up in unusual places confounding expectations
and in that moment engaging people in new ways.
39. We use the web to share ideas with thousands of people
to build momentum and focus through digital tools, spoof
films and social media.
40.
41.
42.
43. Our radical approach ignites peoples’ passion to make a
difference. We ask unthinkable questions and allow
audacious ideas to be considered.
44. And by getting everyone involved in contributing ideas,
experience and knowledge through co-design techniques
we turn self interest into shared interests.
50. Mentors worked with communities to shape ideas and
build realistic business plans, encouraging
entrepreneurialism
51.
52. Our Community Innovation Awards at the Eden Project
gave a platform to local people. We created an Angel’s
Den of experts who invested in the best proposals.
53.
54. / Discovering Challenges
Transport & Town & Energy & Learning & Healthcare &
Mobility Country Environment Skills Wellbeing
Infrastructure Homes & Agriculture Politics & Work &
& Technology Community & Food Democracy Economy
55.
56.
57. What can design do?
— Unearth where the real problem lies
— Understand motives and latent needs in
order to create the right incentives for
behaviour change
— Prototype, test, iterate and de-risk policy
ideas
— Create space to ‘think differently’ 80% of
impact is determined in the design phase
— Reduce cost of services by designing-in
solutions
59. For example, we built a hotel in a day from 10,000 disused
tent poles with 1,000s of volunteer hours for disaster relief
charity ShelterBox raising £1,000s for a good cause.
62. We are building our knowledge of co-design techniques to
break down barriers and challenge false perceptions so that
local people can be actively involved creating new ideas.
63. Our change starts small and without expense, such as
local children co-designing a new community centre using
cake to build the walls and furniture.
64. Peer to peer community reporters have brought new
insights into different people’s lives. We would have had
different responses wearing suits and carrying clip boards.
66. Trust is the currency of community. Building trust with
local people has taken many different forms, including
creating a Christmas tree of wishes.
70. Image: Carbon calculator and winning school
#8 Eco-design challenge Students calculated their school’s carbon footprint with online tools and
developed a range of ideas to tackle waste and reduce CO2. Dick Strawbridge and judges from Nesta,
In the Eco-design Challenge schoolchildren showed how
Design Council and Cornwall Council awarded £15k to three schools to implement their ideas.
good ideas can be implemented through peer power.
73. Thinking Room was created in April 2011 to develop next
generation public services following from Designs of the
Time programme in Cornwall (www.dottcornwall.com)
74. It is based at Cornwall Council but operates across the
private, public and third sector to develop radical new
thinking and approaches to Cornwall’s future.
75. We use creative techniques and tools to work
collaboratively with citizens, professionals, designers and
policy makers to develop new ideas.
76. Because in our vision, people lead change and use their
local knowledge, networks, ingenuity and compassion to
deeply understand how to create meaningful change.
77. Our youngest innovators are learning to speak, our oldest
have been retired for decades, often the best ideas come
through bringing together new and old perspectives.
78. We like unconventional wisdom, and find asking the same
questions in new places creates magical results. Our
dinner in a boatyard kick-started new Dinner by Something from Us
Mirrored
thinking.
79. We try and tackle the burning issues of our times, working
across areas of employment, health, energy, transport,
housing to name a few.
80. Finally we spend as much effort changing the system so
that radical becomes the normal way of working so rather
than finding a quick fix we build a permanent fixture.
81. 1. Inspire Change by sharing good ideas and practices
A workshop for project managers with ‘props’ tackling a
range of challenges, identifying and understanding how to
remove inefficiencies and improve innovation.
Thinking Room: Nov 2011
82. Capacity building
Thinking Room is not a lab or a space, it is an approach
that we have been sharing throughout the council. It has
Thinking Room
practical methods and tools. @thinking_room
83. Our approach is simple and our work often turns
convention on its head by creating space and time to
discover real needs.
84. Some sketches from our co-design session which
informed the heath and wellbeing strategy.
85. Policy level
Strategic change
System level
Transformational design
Services level
Design of new service
Insight level
86. Thanks to…
Nesta / LGA Creative Councils programme
Dott Cornwall partners: Design Council, Cornwall Council, Technology
Strategy Board, University College Falmouth
Images from Flickr
Social and Service Design teams:
Sea Communications
Think Public
Something from Us
Leap Design for Change
Cognitive Media
Two
Boex
Cornwall Design
* Views in this presentation my own based on experience in Dott Cornwall and Cornwall
Council developing Thinking Room & Shaped by Us @shapecornwall @thinking_room