Emad Samir Naseef Soliman is seeking a position that allows him to utilize his leadership, management, and experience. He has over 13 years of experience in maintenance management, customer service, risk management, and cost control. Most recently, he was the Assistant Maintenance Manager at Wadi Degla Development from 2013 to 2016 where he managed a team of 70 technicians and supervised maintenance and safety. He holds a B.Sc. in Computer Science from Al-Alson Institute and is proficient in Microsoft Office and the internet.

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Emad Samir Naseef Soliman
6 El-Zafer St., Shobra, Cairo, Egypt
Cell: +2012 882 42838
mado_samir852@yahoo.com
Objective
Seeking a position in a well-established organization, which its system and structure will
encourage me to customize my leadership qualities, dynamic experience, and powerful
management skills, to achieve both of our strategic objectives.
Professional Experience
Wadi Degla Development (Blumar Village - North Coast) 2013 – 2016
Assistant Maintenance Manager
 Managing a team of technicians and supervisors (70 people on average)
 Being responsible for the safety of the village and the safety of people
 Regular practice of maintenance and preventive interventions
 Maintaining and repairing machines, facilities, and equipment
 Coordinating the repairs in the resort while it is closed (before/after the season)
 Applying Club Med’s hygiene and safety procedures
 Being responsible for administrative tasks and the financial results of the technical services
 Being responsible for the integration of my team members within the Village’s team and for their
development by practical knowledge transfer sessions
Customer Care Officer
 Effectively manage large amounts of incoming calls
 Generate sales leads
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to
ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines, and policies
Risk Management
 Planning, designing and implementing an overall risk management process for the village
 Risk assessment, which involves analyzing risks as well as identifying, describing and estimating the risks
affecting the village
 Report risk plans and required actions to management during status meetings

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Private work in Real Estate Investment 2009 - 2012
 Managing activities related to construction procedures
 Managing purchasing activities of construction materials
 Follow up during construction execution phase till apartments finishing phase
 Managing apartments purchasing phase
Fort Arabesque Makadi bay 2005 - 2008
Cost Controller
 Managing purchasing and labor practices in order to keep costs within budget
 Build reports detailing raw material and labor costs
Private work in Real Estate Investment 2002 – 2005
 Same as mentioned above
Education
B.Sc. : Computer Science, Al-Alson Institute, 2002
Computer Skills
 Microsoft Office
 Internet
Language Skills
 Arabic (Native language)
 English (Fair)
Skills
 Ability to achieve targets, and meet deadlines. Aging teams in a matrix
 Leadership and team working
 Proven ability to work in both professional and friendly atmosphere
 Flexibility to work in different time zones
 Self-educating abilities
 Organized especially when working under stress
 Proactive actions to handle and prioritize tasks in normal and emergency situations
 Excellent negotiation, conflict management skills
Personal Data
 Date Of Birth: 01/01/1982
 Military Service: Exemption
 Marital Status: Married