Based on the IT Executive Survey 2023 fielded by leading IT analyst research firm EMA and global analytics software firm FICO, these slides explore key trends and opportunities shaping the technology landscape in the global banking, finance, and insurance industries. It will also examine how technology executives are aligning with their business counterparts to drive strategic outcomes. You will also learn more about: - Top technology-related priorities for banks and insurers, along with strategies to address significant challenges. - Changing technology buying behavior and considerations for selecting new technology solutions. - Strategies for maximizing the value of data and AI investments within enterprises. - The benefits of a unified platform approach and its impact on other initiatives, such as cloud adoption and legacy modernization.

1. | @ema_research
Tech Horizons: Unveiling Strategic
Trends in Global Finance, Banking,
and Insurance - IT Executive
Survey 2023
Dan Twing
President and COO
Enterprise Management Associates (EMA)
Thiago Da Costa
Senior Director of Platform Pre-Sales
FICO

2. | @ema_research 2
Watch the On-Demand Webinar
• Tech Horizons: Unveiling Strategic Trends in Global Finance, Banking,
and Insurance - IT Executive Survey 2023 On-Demand Webinar:
https://info.enterprisemanagement.com/it-executive-survey-2023-
webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch
© 2023 Enterprise Management Associates, Inc.

3. | @ema_research
| @ema_research
Featured Speakers
Dan is responsible for developing and executing
strategic market research, delivering value to IT
organizations through consulting engagements, and
directing product developments and marketing efforts.
Dan joined EMA in 2005 and has over 25 years of
experience in information systems, software
development, and technology outsourcing. Dan
focuses on all aspects of intelligent and automated
management of IT.
© 2023 Enterprise Management Associates, Inc. 3
Dan Twing
President and COO
EMA
Thiago Da Costa
Senior Director of
Platform Pre-Sales
FICO
Thiago leads a team that is helping customers achieve
their business goals using the best possible technologies
in conjunction with FICO solutions. He has over a
decade of experience with AI decisioning platforms
and has been with FICO for over 16 years across a
broad range of roles, from business rules consulting to
solution architecture. In this time, he has amassed
broad and diversified experience working globally with
financial services and insurance institutions on their
digital transformation journeys.

4. | @ema_research
| @ema_research
The Role of Technology Leaders in Accelerating Digital
Innovation
➢ A “digital first” vision of customer experiences across all
areas of a business.
➢ A fundamental change to how the business operates
and maximizes value to customers.
➢ Digital transformation can unify massive amounts of
heterogeneous customer data and tailor it into
individualized, personalized customer treatments.
➢ This increases customer satisfaction, loyalty, and retention
to ultimately maximize lifetime customer value.
➢ Rapid innovation and disruption from fast-moving
fintechs, neobanks, and insurtechs add urgency to
digitalization and modernization efforts.
© 2023 Enterprise Management Associates, Inc.

5. | @ema_research
| @ema_research
The Role of Technology Leaders in Accelerating Digital
Innovation
➢ Heightened customer expectations demand always-on,
highly personalized experiences.
➢ Requires a technology ecosystem that is highly stable,
secure, and resilient – yet flexible enough to quickly
adapt to new market threats and opportunities.
➢ Solutions must also take advantage of the latest
advancements in AI and real-time decision intelligence.
➢ Technology executives are developing deeper
partnerships with business peers to align on strategic
priorities and drive transformational outcomes.
➢ Key structural and architectural decisions will take years
to implement and years to undo if they are not right.
© 2023 Enterprise Management Associates, Inc.

6. | @ema_research
Survey Participants

7. | @ema_research
| @ema_research
© 2023 Enterprise Management Associates, Inc. 7
Sample Size = 102

8. | @ema_research
| @ema_research
© 2023 Enterprise Management Associates, Inc. 8
Sample Size = 102

9. | @ema_research
How IT Leaders Are
Measured

10. | @ema_research
| @ema_research
How IT Leaders Are Measured
Customer Experience Outcomes
© 2023 Enterprise Management Associates, Inc. 10
Sample Size = 102
A partnership mentality
between IT and business
operations is critical to
remain competitive in
today’s customer-focused
landscape.

11. | @ema_research
Top Strategic IT
Priorities

12. | @ema_research
| @ema_research
Top Strategic IT Priorities
Creating IT and Business Partnerships
© 2023 Enterprise Management Associates, Inc. 12
Sample Size = 102
The top priorities show
that IT is becoming
more strategic in how
they work with and
enable their business
peers.

13. | @ema_research
| @ema_research
Top Strategic IT Priorities
Composability Sophistication
© 2023 Enterprise Management Associates, Inc. 13
Sample Size = 102
By putting more
control in the hands
of business users, IT
can accelerate
time-to-market of
new strategies and
solutions.

14. | @ema_research
Top IT Pain Points

15. | @ema_research
| @ema_research
Top IT Pain Points
Technology Integrations, Data Silos, and Flexibility
© 2023 Enterprise Management Associates, Inc. 15
Sample Size = 102
81% Strongly Agree or Agree that
data integration across business
functions is a challenge.
84% Strongly Agree or Agree that
proliferation of disparate solutions is a
concern when considering new solutions.

16. | @ema_research
| @ema_research
Top IT Pain Points
Technology Integrations, Data Silos, and Flexibility
© 2023 Enterprise Management Associates, Inc. 16
Sample Size = 102
As technology leaders
modernize applications
across the technology
stack, they must
consider how new
technology will work
alongside and augment
existing systems.

17. | @ema_research
| @ema_research
It would be
management of funds
for technology. We need
to invest even more.
If you could change one thing about your organization’s technology strategy,
what would it be?
© 2023 Enterprise Management Associates, Inc. 17
Accelerate the
popularization and
use of AI.
Modern, interactive digital
platforms may be utilized to
celebrate change early and often
recognizing modest achievements
helps generate momentum and
promote strong business values
during the change.
I would like to change and
improve the accessibility of the
data and their sources.
The one thing would be
formulating a realistic
implementation plan.
More support for the
exploration of cutting-
edge technologies.

18. | @ema_research
Technology Buying
Decisions

19. | @ema_research
| @ema_research
Technology Buying Decisions
Top Considerations When Selecting New Technology
© 2023 Enterprise Management Associates, Inc. 19
Sample Size = 102
IT leaders need to
balance short-term
benefits with long-term
strategic concerns.

20. | @ema_research
| @ema_research
Technology Buying Decisions
Preference for a Unified Enterprise Platform Approach
© 2023 Enterprise Management Associates, Inc. 20
Sample Size = 102
More than half of the IT leaders surveyed are ready to default to a unified platform.
Such platforms are often easier to deploy, may have out-of-the-box integration with key systems,
and require no integration for the capabilities contained within the platform.

21. | @ema_research
Enabling the
Data-Driven
Enterprise

22. | @ema_research
| @ema_research
© 2023 Enterprise Management Associates, Inc. 22
Sample Size = 102
Enabling the Data-Driven Enterprise
Capability Investments

23. | @ema_research
| @ema_research
© 2023 Enterprise Management Associates, Inc. 23
Sample Size = 102
Enabling the Data-Driven Enterprise
Level of Maturity

24. | @ema_research
| @ema_research
© 2023 Enterprise Management Associates, Inc. 24
Sample Size = 102
Enabling the Data-Driven Enterprise
Impediments to Data-Driven Decisioning
A decision intelligence
platform needs to provide
transparency, explainability,
and traceability into how
decisions are being made.
This helps ensure applied AI
is safe, trustworthy, and
unbiased.
This is particularly important
in a highly regulated
industry.

25. | @ema_research
| @ema_research
How Banking, Finance, and Insurance Institutions Can
Better Position Themselves To Succeed
© 2023 Enterprise Management Associates, Inc. 25
➢ Unifying and mobilizing the organization around a
common, interoperable platform.
➢ Combining IT leadership and business users’
domain expertise for maximum business impact.
➢ Broadly deploying and leveraging data and other
knowledge assets at every decision point.
➢ Using AI-powered capabilities, such as
mathematical optimization, to fine-tune strategies.
➢ Delivering automated, seamless, hyper-
personalized customer experiences at scale.

26. 26
Learn more at FICO.com/platform
Let’s get started!
Radically accelerate critical business outcomes