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Take Control of Application Performance

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An industry-leading analyst discusses how you can take control of application performance and provide superior end-user experiences. Then, you’ll hear how a major US healthcare provider eliminated sporadic performance outages that affected its public-facing website, and prevented revenue loss and many hundreds of hours in support costs. To learn more, watch the webcast replay: http://rvbd.ly/1JGz1ke

Or to learn more about AppInternals, visit: http://rvbd.ly/1IsjC5t

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Take Control of Application Performance

  1. 1. Take Control of Application Performance Live Webinar Brought to you by Riverbed Technology Take Control of Application Performance
  2. 2. © 2014 Riverbed Technology. All rights reserved. 2 Julie Craig Research Director, Enterprise Management Associates “Take Control of Application Performance On and Off the Cloud” Keith O'Connell Enterprise Architect, XTIVIA “Resolving Critical Production Issues for a Major US Healthcare Provider” The Speakers Mike Sargent SVP & General Manager, Riverbed Technology “Take Control of Apps with the All-New SteelCentral AppInternals 10”
  3. 3. Julie Craig Research Director, Application Management Enterprise Management Associates, Inc. www.enterprisemanagement.com Take Control of Application Performance On and Off the Cloud June 26, 2015
  4. 4. Agenda Slide 4 © 2015 Enterprise Management Associates, Inc. • Today’s companies run on software • The face of complexity • From firefighting to prevention: taking control with Application Performance Management (APM) • APM outcomes and benefits All data points in this presentation are drawn from EMA survey-based research: “Application Performance Management (APM) in the Age of Hybrid Cloud” – OR – “DevOps and Continuous Delivery: Ten Factors Shaping the Future of Application Delivery”: Available at www.enterprisemanagement.com
  5. 5. “Incorporating new technologies” a top challenge Slide 5 © 2015 Enterprise Management Associates, Inc. What are the top three (3) overall concerns/challenges affecting your IT department? 40% 36% 36% 34% 26% 24% 23% Incorporating new technologies such as cloud and mobile into the technology Acquiring personnel with the right skills High cost of administration ties up too much budget Business alignment Lack of application-focused versus silo- focused monitoring/mgmt tools Internet of Things (IoT) considerations such as sensor networks, etc. Difficulty meeting demands of the business in a timely manner
  6. 6. Challenge 1: Reduce time required for problem solving/root cause analysis Slide 6 © 2015 Enterprise Management Associates, Inc. 8% 21% 18% 23% 10% 6% 1 hour or less 2 - 4 5 - 7 8 - 10 11 - 12 13 - 15 8 – 10 “people hours” most often required to solve escalated problems For those problems escalated beyond Level 1 support, what is the average # of total “people hours” required to evaluate, diagnose, & fix the problem from start to finish (custom applications)?
  7. 7. Challenge 3: Eliminate “intermittent problems” Slide 7 © 2015 Enterprise Management Associates, Inc. What are your department's top three (3) "pain points" regarding application management in general? (Ranked at #1 of 3 options) 27% 19% 15% 13% 9% 6% 5% 5% Intermittent problems with no obvious Troubleshooting/root cause analysis take Changes not well documented or controlled Inefficient problem notification Technology silos Lack of tools Lack of expertise Lack trending knowledge needed for When problems aren’t solved, they come back to haunt you
  8. 8. Showcase: Resolving Critical Production Issues for a Major US Healthcare Provider Using APM June 18, 2015 Keith O’Connell - Senior Enterprise Architect
  9. 9. AGENDA ❖  Detail the overall scenario ❖  Review the specifics of the environment ❖  Deep dive into analysis & triage process ❖  Summary of the solution
  10. 10. OVERALL SCENARIO ❖  Major US-based Healthcare Provider ❖  Public-facing Portal application servicing over 3 million active users ❖  Experiencing intermittent performance degradation and service outages ❖  Business impact: over $50,000/day in support and opportunity costs across multiple business units
  11. 11. © 2014 Riverbed Technology. All rights reserved. 11 The All-New SteelCentral AppInternals 10 Take Control of Application Performance
  12. 12. © 2014 Riverbed Technology. All rights reserved. 12 End User Network Web Apps Services Databases Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Silo’d Performance Management
  13. 13. © 2014 Riverbed Technology. All rights reserved. 13 Technology Trends Only Increase Complexity
  14. 14. © 2014 Riverbed Technology. All rights reserved. 14 Take Control of Application Performance Introducing SteelCentral AppInternals MONITOR ALL TRANSACTIONS, ACROSS ALL USERS, ALL THE TIME while capturing second-by-second system metrics in production TO … IMPROVE APPLICATION PERFORMANCE OPTIMIZE END USER EXPERIENCE MEASURE BUSINESS IMPACT
  15. 15. © 2014 Riverbed Technology. All rights reserved. 15 SteelCentral AppInternals: Key Capabilities and Benefits Powerful   on-­‐demand   analy0cs   2-­‐Clicks     To  Root     Cause   Modern     Web  UI  &   Dashboard   Install  and     use  in   15  minutes   PROACTIVELY  IMPROVE   PERFORMANCE   RECONSTRUCT  &  DIAGNOSE   INCIDENTS  IN  DETAIL   NEVER  MISS  A   PERFORMANCE  PROBLEM   Expose     ALL     Problems   AppInternals
  16. 16. © 2014 Riverbed Technology. All rights reserved. 16 Never miss a performance problem You’re only two clicks from an answer to any performance problem. Monitor user experience, applications, infrastructure, and key business transactions from an interactive web-based dashboard. Let’s drill down into the “home” transaction type which is experiencing delays
  17. 17. © 2014 Riverbed Technology. All rights reserved. 17 Drill down to isolate impacted transactions Review all impacted transactions within the specified timeframe.
  18. 18. © 2014 Riverbed Technology. All rights reserved. 18 Reconstruct & diagnose incidents in great detail Trace every transaction from user device or browser, to the application backend, while capturing second-by-second system metrics Reconstruct and analyze incidents in great detail to fix code, SQL, infrastructure, or remote calls.
  19. 19. © 2014 Riverbed Technology. All rights reserved. 19 Proactively identify bugs before they cause incidents SLOWEST TRANSACTIONS OR ONES WITH MOST EXCEPTIONS APPLY FILTERS RUN QUERIES BUILD AND SHARE REPORTS Analyze billions of transactions using simple queries to expose bugs, to discover anomalies, to derive business insights or to plan for capacity.
  20. 20. © 2014 Riverbed Technology. All rights reserved. 20 E.g.: Report for Business Insights
  21. 21. © 2014 Riverbed Technology. All rights reserved. 21 AppInternals promotes faster releases & higher quality Build and Deliver Great Applications Validate that code performs well; leverage diagnostics to fix bugs without reproducing them Test app for problems and share diagnostics when anomalies are detected Deploy and monitor app in production; share diagnostics when issues are detected Measure user experience, usage trends and measure business impact of the app
  22. 22. © 2014 Riverbed Technology. All rights reserved. 22 Seamless app visibility across user devices and environments Built for Datacenters and the Cloud AppInternals CLOUD END USER DEVICE DATACENTER
  23. 23. © 2014 Riverbed Technology. All rights reserved. 23 Successful AppInternals Customers Worldwide – In Every Industry
  24. 24. © 2014 Riverbed Technology. All rights reserved. 24 “We’re now able to look inside of the developers’ code – without having to modify the code – while it’s running in our production environment. That’s fantastic. I can’t imagine someone running a site of any real size without this capability.” Eric McCraw Global Web Systems Manager for IT, National Instruments
  25. 25. © 2014 Riverbed Technology. All rights reserved. 25 “I would absolutely recommend AppInternals to any organization as it has proven very beneficial and has saved our company hundreds of thousands of dollars in time lost due to application instability and MTTR.” Steve Kostiuk App Dev & Support Manager, Specialized Loan Servicing
  26. 26. © 2014 Riverbed Technology. All rights reserved. 26© 2014 Riverbed Technology. All rights reserved. 26 Summary Never miss a performance problem with complete application visibility to back you up Reconstruct problems in great detail to accurately diagnose root cause; eliminate guesswork Proactively expose bugs before they cause major outages, and continuously improve performance
  27. 27. © 2014 Riverbed Technology. All rights reserved. 27 For more info and a FREE trial please visit www.appinternals.com

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