Enterprise Management Associates (EMA) research reveals that companies are more successful with SD-WAN transformation when they consume the technology as a managed service. How can an IT organization know if it is choosing the right managed service, though? Check out these slides to discover the five things you need to know about the power of a managed SD-WAN solution. You will also learn more about: - Why so many enterprises are choosing managed SD-WAN over DIY deployments - What to look for in an SD-WAN provider - Tips for optimizing Day 2 operations with managed SD-WAN - Charting a path to the future, including secure access service edge

1. | @ema_research
Five Managed SD-WAN
Trends to Watch in 2023
Shamus McGillicuddy
VP of Research
Network Infrastructure Management
Enterprise Management Associates (EMA)
Spencer Rolfs
Product Marketing Manager
Juniper Networks
Jeff Li
Senior Director
ConnX

2. | @ema_research 2
Watch the On-Demand Webinar
• Five Managed SD-WAN Trends to Watch in 2023 On-Demand
Webinar: https://info.enterprisemanagement.com/5-managed-sd-
wan-trends-to-watch-in-2023-webinar-ws
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch
© 2023 Enterprise Management Associates, Inc.

3. | @ema_research
| @ema_research
Featured Speakers
Shamus leads the network infrastructure and operations
practice at EMA. He has nearly two decades of
experience in the IT industry. His research focuses on all
aspects of managing enterprise networks, including
network automation, AIOps-driven network operations,
multi-cloud networking, and WAN transformation.
Jeff has a decade of experience in telecommunications as
a leader in multiple capacities with ConnX. Since joining
ConnX in 2012, he has guided ConnX in productizing and
executing on executive vision in service delivery, client and
partner experience, process, and marketing. This
experience has put Jeff at the forefront of communications
transformation for some of the largest global enterprises.
Spencer specializes in the AI-Driven Enterprise product
portfolio with a strong emphasis on Juniper’s Full Stack and
AI-Driven SD-WAN. With extensive expertise in the
technology industry, Spencer successfully developed and
executed effective marketing campaigns, positioning
Juniper's SD-WAN offering as a leading solution in the
market.
© 2023 Enterprise Management Associates, Inc. 3
Shamus McGillicuddy
Vice President of Research
EMA
Jeff Li
Senior Director
ConnX
Spencer Rolfs
Product Marketing Manager
Juniper Networks

4. | @ema_research
Managed SD-WAN
Services are the
Future

5. | @ema_research
| @ema_research
Enterprises Have Embraced Managed SD-WAN Over DIY
© 2023 Enterprise Management Associates, Inc. 5
Potential Best Practice:
• Consumers of managed SD-WAN report
more success than consumers of DIY SD-WAN
• DIY projects can be successful if “strength of
network engineering team” drives choice
• Brain drain: Most enterprises struggle to hire &
regain skilled network engineers
Smaller companies have strongest
affinity for managed SD-WAN
76% 500 to 999 employees
65% 1,000 to 5,000 employees
62% 5,000 or more employees

6. | @ema_research
| @ema_research
Why Are Enterprises Embracing Managed SD-WAN?
© 2023 Enterprise Management Associates, Inc. 6
Enables more advanced
solutions
Managed SD-WAN customers are
more likely to operate full mesh
Better integration with other
managed services
UCaaS
NOC services
Security
#1
Thing to Know

7. | @ema_research
“
| @ema_research
One Insider’s Perspective on the Managed Option
© 2023 Enterprise Management Associates, Inc. 7
“I said [to upper management], we don’t have the
right headcount, we don’t have the resources, and
we don’t have enough CapEx to buy the hardware.
Otherwise, [with DIY] I would have had to ask for 10
new employees and $3 million for hardware.”
VP of Architecture
$5 billion energy company

8. | @ema_research
| @ema_research
Managed SD-WAN Eases SASE Transition
© 2023 Enterprise Management Associates, Inc. 8
Consumers of managed SD-WAN
report easier transition
Consumers of DIY SD-WAN report
very difficult transition
Unified solution is key
Enterprises that source SD-WAN and SSE
from single provider do best

9. | @ema_research
Succeeding with
Managed SD-WAN

10. | @ema_research
| @ema_research
Critical SD-WAN Capabilities
© 2023 Enterprise Management Associates, Inc. 10
Priority SD-WAN product features
34% Hybrid connectivity
30% Integrated network security*
29% Native observability
27% Automated site-to-site
connectivity*
Top WAN app performance issues
1. Bandwidth limits 39%
2. Latency 38%
SD-WAN connectivity solutions should:
• Minimize overhead of overlay tunnels
• Route traffic as efficiently as possible
* Especially important to very large companies
Maximize performance
#2
Thing to Know

11. | @ema_research
| @ema_research
Enterprises report less SD-WAN success when they are multi-vendor
43% of companies have 2+ vendors
Consolidate SD-WAN Vendors with Your MSP
© 2023 Enterprise Management Associates, Inc. 11
Drivers of multi-vendor:
Top challenges:
59% 55% 49% 22% 21%
Product
requirement
Site
diversity
Independent
business units
Mergers and
acquisitions
Gradual vendor
migration
1 2 3
Inconsistent security
23.5%
Skills gaps across vendors
18%
Cost
15%
#3
Thing to Know

12. | @ema_research
| @ema_research
63% of consumers of managed
SD-WAN prefer hybrid ops
Hybrid operations correlate with
all successful SD-WAN projects
Establish a Hybrid Approach to SD-WAN Operations
© 2023 Enterprise Management Associates, Inc. 12
#4
Thing to Know

13. | @ema_research
| @ema_research
73% of orgs use third-party network monitoring tools to
enhance SD-WAN ops
Tooling for Hybrid Ops
© 2023 Enterprise Management Associates, Inc. 13
Issues to overcome with third-party tools
42% Lack of end-to-end insights across SD-WAN overlay & WAN underlay
38% Poor reporting/visualization of SD-WAN tunnels
36% Data quality/format issues
End-to-end view of
WAN underlay
Successful SD-WAN consumers
have achieved via a single
NetOps console

14. | @ema_research
| @ema_research
Embrace AI-Driven Network Operations
© 2023 Enterprise Management Associates, Inc. 14
SD-WAN opportunity
51% of users of AI-driven networking
report it’s especially valuable for WAN
Use experience
Since applying AI to NetOps, 69%
have seen improvement to end user
#5
Thing to Know
Network optimization
Network agility/responsiveness to change
Improved security/compliance
Network resiliency
Operational efficiency
46%
36%
36%
35%
34%
Top benefits of AI

15. MSP Perspective: Managed SD-WAN Trends
ConnX Presentation
Jeff Li, Senior Director, ConnX

16. © 2022 ConnX, Inc. | Proprietary and Confidential | connxai.com
16
ConnX End-to-End AI Assurance Powered by Juniper
Sneak peek of enterprise cloud voice complexity
ConnX SIP
Trunks & DIDs
ConnX Ready for Consumption Platform
Phone System
ConnX Datacenter
Juniper Conductor
Juniper Head End
UCaaS Cloud
ConnX 24x7 Global Managed NOC
Administration
Provisioning Analytics
Monitoring
ConnX Maestro AI
Orchestration
SBC
Cluster
Cloud
SaaS
AI SD-WAN
SSR
Juniper
Firewall
Juniper
Switch
Juniper
Access Point
Juniper
SD-WAN
AT&T
LTE SSR
Retail or Branch Office
Remote User
Satellite Hub
Secure Edge
VSAT
Modem
Internet
Juniper
Switch
Datacenter
Juniper
Apstra DC
Automation
Juniper
Firewall
Juniper
SD-WAN
SSR
Application
Servers
SRX
SRX
SRX
SIP Phone
ConnX DID
PoS
ConnX Teams
DR US DID
App
user
Global Reach

17. 17
Why Enterprises Embrace Managed SD-WAN
Drivers of preference
Integrations
(40.1%)
Network Assurance
(46.9%)
Deployment Complexity
(36.7%)
Best-of-breed connectivity,
collaboration and security
solutions powered by a one-
vendor, multiservice, cloud-
native, mobile-first global
communications platform
One throat to choke for network
assurance. Proactive 24 x 7 x
365 end-to-end client-to-cloud
network, security and application
monitoring, fault detection and
remediation with built-in security
Over 30 years of intellectual capital
merged with AI-driven innovation
de-risks migrations for rapid digital
communications transformation
deployment, optimization and
operations

18. 18
The New Communication Landscape with End-to-End Visibility
Single screen end-to-end visibility from every vantage point
Visibility problems caused by -
• Siloed platforms
• Dispersed users
• Applications moving to the
Cloud
• Carriers not supporting
integrations
The ConnX Global
Communications platform:
• Secures connectivity
• Simplifies UC &
Collaboration
• Cloud Security
• Application support
• Continuous infrastructure
monitoring
• AI Service Assurance

19. © 2022 ConnX, Inc. | Proprietary and Confidential | connxai.com
19
Critical Capabilities For Managed SD-WAN
Why clients choose ConnX and Juniper
▪ Site Diversity (55%) is a driver for multiple SD-WAN vendors
▪ Site and vendor diversity is important to our customers
▪ Integration of multiple vendors and applications is key – Our preference is Juniper
▪ 63% of consumers of managed SD-WAN prefer hybrid ops
▪ Multiple vendors increase complexity and costs
▪ Our customers are happy to outsource to knowledgeable, trustworthy & reliable partners
▪ 51% of users of AI-driven networking report it’s especially valuable for WAN
▪ AIOps is not a choice, it is table stakes
▪ Eg: $10 Billion North American Retailer generates 3M+ alarms/day,
which is cut down to a manageable number with AIOps

20. © 2023 ConnX, Inc. | Proprietary and Confidential | ConnXai.com 20
Elements of a Great MSP
ConnX focuses on these KPIs
Service
Assurance
Proactive and
continuous testing
and validation of
edge-to-edge
endpoints, network
access, SBC, PBX,
and SIP trunks
Intellectual
Capital
Proven approach to de-
risk migrations.
Intellectual capital
merged with AI-driven
innovations, deep
analytics, insights, and
automation
Integrations &
Simplification
Integrate siloed
applications, collect and
illuminate insights and
drive predictable
outcomes
Flexible
Engagement
Customized solutions
tailored to your needs.
Options to fully own
hardware and software or
deploy managed on-prem
or cloud solutions
AIOps &
Automation
AIOps automation,
Conversational AI analytics
and multi-cloud federation,
in one place to accelerate
problem detection and
resolution

21. © 2022 Juniper Networks
21
Juniper Business Use Only
AI-DRIVEN ENTERPRISE SOLUTIONS (AIDE)
Wired, Wireless, & SD-WAN driven by Mist AI
Spencer Rolfs
PMM || AIDE

22. © 2022 Juniper Networks 22
Juniper Business Use Only
Delivered Across the Full Stack
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AI-DRIVEN ENTERPRISE
Substantially Better
Key Differentiation
AI-driven Operations
and Support
Client Level
Visibility
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for Agility
Digital Engagement
with Virtual BLE
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23. © 2022 Juniper Networks 23
Juniper Public
Auto Parts Retailer
IMPROVE VOICE
RELIABILTY AND
COST SAVINGS.
THE SOLUTION THE RESULTS
The cost-effective Juniper SD-
WAN solution preserves call
quality with high availability and
dynamic failover throughout
their 5000 stores.
• Established seamless multi-path
routing with three levels of reliability
(MPLS, Broadband, and LTE).
• 99.99%+ store availability
• 90% reduction in tickets
• Network Cost savings of $30M
• Increased call retention ($6M+ in
revenue)
THE CHALLENGE
The retailer was losing sales
and customers due to
dropped calls. They needed
highly reliable voice
connectivity and sub-second
failover to all locations.

24. © 2022 Juniper Networks 24
Juniper Public
Pharma Co.
Improves Costs and
Performance with
Juniper Full Stack
THE SOLUTION THE RESULTS
Chose Juniper’s full stack of AI-
driven solutions: AI-driven SD-
WAN powered by Session Smart
Routing, Mist APs and EX
switches all managed by the
Juniper Mist Cloud.
• Sub-second failover improves
application performance
• Tunnel-free bandwidth savings
reduces costs
• Fast rollouts with automation
• Single management platform and AI
insights simplifies operations.
THE CHALLENGE
Unhappy with their existing
network, the company looked
for a new SD-WAN and
wireless solution that would
decrease their MPLS costs
and improve performance.
Pharmaceuticals and
Medical Appliances

25. © 2022 Juniper Networks
25
Juniper Business Use Only
New England
Regional Bank
REDUCE COSTS
AND SIMPLIFY
MANAGEMENT.
THE SOLUTION THE RESULTS
After evaluating Fortinet and
Cato Networks, they chose
Juniper’s AI-driven SD-WAN
and Secure Services Edge as
well as Mist WLAN.
THE CHALLENGE
The regional bank needed
secure connectivity to their
branch locations.
• The Session Smart Router provides
secure WAN connectivity
• Juniper Secure Edge and CASB
provide further Web and SaaS
security
• Single end-to-end solution simplifies
operations

26. © 2023 Juniper Networks
26
Juniper Business Use Only
Gartner Magic Quadrant for Data Center Networking, Andrew Lerner, Jonathan Forest, Evan Zeng, 30 June 2020.
Gartner Magic Quadrant for WAN Edge Infrastructure, Jonathan Forest, Naresh Singh, Andrew Lerner, Karen Brown, 15 September 2022.
Gartner Magic Quadrant for Wired and Wireless LAN Access Infrastructure, Mike Toussaint, Christian Canales, Tim Zimmerman, 21 December 2022.
Gartner Magic Quadrant for Network Firewalls, Rajpreet Kaur, Adam Hils, Tom Lintemuth, 19 December 2022.
Gartner Magic Quadrant for Indoor Location Services, Tim Zimmerman, Annette Zimmermann, 23 February 2022.
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