The document discusses ethics in customer relations, emphasizing courtesy, respect, honesty, and commitment. It provides guidelines for greeting customers, listening to their needs, being truthful about products and services, keeping promises made to customers, and following up with customers to ensure their issues are resolved and they feel valued by the company.

1. ETHICS IN CUSTOMER
RELATIONS

2. COURTESY
• Customers should be greeted as soon as they walk-in or
call
• If you are busy, make sure you let walk in customers know
you see them
• Politely ask them to wait until assistance is available
• If you have a long line make sure to keep all
conversations and meetings short and on topic
• Calls should be as friendly as in in-person conversations,
use your manners

3. RESPECT
• Pay full attention all clients and don’t get distracted by
what is going on around
• Stay calm and listen to what the customer needs whether
they are asking a simple question or they are voicing their
opinions
• Know how to treat every customer differently, accepting
diversity and knowing how to deal with it will take our
business far
• Never talk back or give any kind of attitude to a client
even if they are causing chaos
• Give all clients their place and value never make
unprofessional comments especially to new customers

4. HONESTY
• Always be truthful and don’t promise customers
something you can’t give to them
• let your customers know about your products and their
features truthfully while in the process of making a buying
decision
• If you negotiate some kind of deal with a client, keep your
word!
• Let all customers know all their specific fees at time of
purchase

5. COMMITMENT
• Take your time and get to know every situation that results
• Call back customers at the set times and dates
• Always make sure all customers are updated and
reminded time before payments
• If you deal with an unsatisfied customer, work the problem
out with them and prove them it wont occur again
• By keeping track of your clients case, they will know you
are interested and value their services
• Make all customers feel secure with your company