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Excelling at Customer Service Team Freudian; MG 351
What is excellent customer service? ,[object Object],[object Object]
Why is customer service important? ,[object Object],[object Object]
Why is customer service important? ,[object Object],[object Object]
Know the Customer ,[object Object],[object Object],[object Object],[object Object]
Be Caring ,[object Object]
A customer service example ,[object Object]
A customer service example ,[object Object],[object Object]
A customer service example ,[object Object],[object Object]
Complaints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Positive Attributes ,[object Object],[object Object],[object Object],[object Object],[object Object]
Checks and Balances ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Know the Competition ,[object Object],[object Object],[object Object]
Communication   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communication   ,[object Object],[object Object],[object Object]
Be Competent ,[object Object],[object Object]
Reading the Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Good Gestures  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Bad Gestures ,[object Object],[object Object],[object Object],[object Object],[object Object]
Reality Check ,[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object]

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Cs Training 2009 02 09

  • 1. Excelling at Customer Service Team Freudian; MG 351
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