The Sixth International Conference on e-Learning
(eLearning-2015), 22-23 September 2015, Belgrade, Serbia
MILLENNIALS’ WAY OF E-LEARNING &
COMMUNICATION IN THE DIGITAL ERA
TATJANA MAMULA
Belgrade Metropolitan University, tatjana.mamula@metropolitan.edu.rs
DRAGOMIR ĆOSO
Puzzle Group, dragomir.coso@puzzlegroup.org
9/25/2015 1
9/25/2015 2https://www.facebook.com/Designfather?fref=photo
MARKETING 3.0
PRODUCTS CLIENTS BRANDS VALUES
MANAGEMENT
2000s - 2010
Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan (2010) Marketing 3.0., John Wiley & Sons, Inc., Hoboken, New Jersey
Value matrix
MIND
SATISFACTION
PROFITABILITY
BE BETTER
HEART
ASPIRATION
RETURNABILITY
DIFFERENCIATE
SPIRIT
COMPASSION
SUSTAINABILITY
MAKE A
DIFFERENCE
MISSION
VISION
VALUES
CORPORATIVE
INDIVIDUAL a
Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan (2010) Marketing 3.0., John Wiley & Sons, Inc., Hoboken, New Jersey
9/25/2015 5
MILLENNIALS
https://www.facebook.com/Designfather?fref=photo
9/25/2015 6
GENERATIONS
9/25/2015 7
MILLENNIALS
Shareholders Relationship
Management
Other universities/
Students
Institutes
Associations/
Institutions
Companies
Media
Digital media
8
International
connections
Parents
FORMAL &
INFORMAL
EDUCATION
PEERS
Four Highlights
• “I want it fast and I want it now”
• Premium on speed, ease, efficiency and convenience in all transactions.
• “I trust my friends more than „corporate mouthpieces”
• Definition of an expert has shifted from someone with professional or academic
credentials to potentially anyone with firsthand experience, ideally a peer or
close friend.
• “I‟m a social creature both online and offline”
• “I can make the world a better place”
• A generation taught to recycle in kindergarten wants to be good to the planet
and believes that collective action can make a difference.
Source: Christine Barton, Jeff Fromm, Chris Egan (2012), “The Millennial Consumer: Debunking Stereotypes”, Boston Consulting Group:
https://www.bcgperspectives.com/content/articles/consumer_insight_marketing_millennial_consumer/
9/25/2015 10https://www.facebook.com/Designfather?fref=photo
70:20:10 learning model
9/25/2015 11
The Next Learning Framework
10%
FORMAL
LEARNING
Physical Classroom
Virtual Classroom
& Webinars
Self Paced
Web Based Training
Social Networking & Micro-sharing & Interactive video
Expert directories TweetChats
Planned
Learning Spontaneous Learning On-The-Job
+
90%
INFORMAL LEARNING
Gaming & simulations Online communities
Online assessments
Social
Learning
On-Demand
Learning
Career
Learning
Learning apps Learning Videos e-courses &
recorded webinars
Career moves & assignments Special projects Feedback Coaching & mentoring
Publish and
feedback on blogs
Podcasts and
e-books
Job aids &
epss
Co-create
with Wiki’s
Innovation and
crowdsourcing
2011 Next Learning Unwrapped, Nick van Dam
Design of Online Learning Programs
9/25/2015 13
What they DO
What they SAY or WRITE
What they HEAR and
SEE
What they SEE
What they
READ
More
Less
© Nick Van Dam (2008)
(1) Edgar dale (1969)
People Remember(1)
e-reading e-learning
Low High
Level of instructional Design
• E-mail
• E-documents
• E-whitepaper
• E-Course with visuals
• Online self-study guides
• Online PowerPoint presentations
• Webinars
• Recorded live e-learning sessions
• live e-classes or e-seminars
• Interactive e-courses
• E-monitoring or e-coaching
• Simulation
• Games
• Collaboration
Online LearningContinuum
MILLENNIALS IN THE DIGITEL ERA
Millennials
 Collaborative learning.
 Sharing stories with their peers.
 Multitasking.
 “do it by themselves” & “comfort
zone”.
 Relevant
 Interactivity.
 Engagement.
 CREATIVITY.
 INNOVATION.
Challenge.
9/25/2015 14
Educators
 MLearning.
 Gamification.
 Video as a learning medium.
 Nano-learning vs. Mini E-
Learning.
 Storytelling.
 Coaching.
 Measurable.
 HUMOR.
 FEEDBACK.
 PERSONAL LEARNING.
Design thinking.
9/25/2015 15
9/25/2015 16
PERSONAL LEARNING ENVIRONMENT –
THE FUTURE OF LEARNING
9/25/2015 17
PLE (Milligan et al.) Description Millennial
values
Learn with other people Manage and create relationships, forming connections
between contacts that are not part of a formal learning
network
Collaboration
Contribution
Control their learning resources Allow them to structure, share, and annotate resources
they find or have been given
Engagement
Participation
Manage the activities they participate in Provide opportunities for them to create as well as join
activities that bring together people and resources
Creativity
Innovation
strategies
Integrate their learning Allow them to integrate learning from different
institutions and sources, re-using evidence of
competency and making links between formal and
informal learning
Vision
Leadership
9/25/2015 18https://www.facebook.com/Designfather?fref=photo
Case study PUZZLE GROUP
9/25/2015 19
http://www.puzzlegroup.org/index.cfm/aktivizam/#sthash.0rYhSRY6.dpuf
https://www.facebook.com/media/set/?set=a.10153754908600094.1073741865.192373620093&type=3
9/25/2015 20
MILLENNIALS’ WAY OF E-LEARNING &
COMMUNICATION IN THE DIGITAL ERA
TATJANA MAMULA
THANK YOU!
https://www.facebook.com/Designfather?fref=photo

Elearning 2015

  • 1.
    The Sixth InternationalConference on e-Learning (eLearning-2015), 22-23 September 2015, Belgrade, Serbia MILLENNIALS’ WAY OF E-LEARNING & COMMUNICATION IN THE DIGITAL ERA TATJANA MAMULA Belgrade Metropolitan University, tatjana.mamula@metropolitan.edu.rs DRAGOMIR ĆOSO Puzzle Group, dragomir.coso@puzzlegroup.org 9/25/2015 1
  • 2.
  • 3.
    MARKETING 3.0 PRODUCTS CLIENTSBRANDS VALUES MANAGEMENT 2000s - 2010 Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan (2010) Marketing 3.0., John Wiley & Sons, Inc., Hoboken, New Jersey
  • 4.
    Value matrix MIND SATISFACTION PROFITABILITY BE BETTER HEART ASPIRATION RETURNABILITY DIFFERENCIATE SPIRIT COMPASSION SUSTAINABILITY MAKEA DIFFERENCE MISSION VISION VALUES CORPORATIVE INDIVIDUAL a Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan (2010) Marketing 3.0., John Wiley & Sons, Inc., Hoboken, New Jersey
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
    Four Highlights • “Iwant it fast and I want it now” • Premium on speed, ease, efficiency and convenience in all transactions. • “I trust my friends more than „corporate mouthpieces” • Definition of an expert has shifted from someone with professional or academic credentials to potentially anyone with firsthand experience, ideally a peer or close friend. • “I‟m a social creature both online and offline” • “I can make the world a better place” • A generation taught to recycle in kindergarten wants to be good to the planet and believes that collective action can make a difference. Source: Christine Barton, Jeff Fromm, Chris Egan (2012), “The Millennial Consumer: Debunking Stereotypes”, Boston Consulting Group: https://www.bcgperspectives.com/content/articles/consumer_insight_marketing_millennial_consumer/
  • 10.
  • 11.
  • 12.
    The Next LearningFramework 10% FORMAL LEARNING Physical Classroom Virtual Classroom & Webinars Self Paced Web Based Training Social Networking & Micro-sharing & Interactive video Expert directories TweetChats Planned Learning Spontaneous Learning On-The-Job + 90% INFORMAL LEARNING Gaming & simulations Online communities Online assessments Social Learning On-Demand Learning Career Learning Learning apps Learning Videos e-courses & recorded webinars Career moves & assignments Special projects Feedback Coaching & mentoring Publish and feedback on blogs Podcasts and e-books Job aids & epss Co-create with Wiki’s Innovation and crowdsourcing 2011 Next Learning Unwrapped, Nick van Dam
  • 13.
    Design of OnlineLearning Programs 9/25/2015 13 What they DO What they SAY or WRITE What they HEAR and SEE What they SEE What they READ More Less © Nick Van Dam (2008) (1) Edgar dale (1969) People Remember(1) e-reading e-learning Low High Level of instructional Design • E-mail • E-documents • E-whitepaper • E-Course with visuals • Online self-study guides • Online PowerPoint presentations • Webinars • Recorded live e-learning sessions • live e-classes or e-seminars • Interactive e-courses • E-monitoring or e-coaching • Simulation • Games • Collaboration Online LearningContinuum
  • 14.
    MILLENNIALS IN THEDIGITEL ERA Millennials  Collaborative learning.  Sharing stories with their peers.  Multitasking.  “do it by themselves” & “comfort zone”.  Relevant  Interactivity.  Engagement.  CREATIVITY.  INNOVATION. Challenge. 9/25/2015 14 Educators  MLearning.  Gamification.  Video as a learning medium.  Nano-learning vs. Mini E- Learning.  Storytelling.  Coaching.  Measurable.  HUMOR.  FEEDBACK.  PERSONAL LEARNING. Design thinking.
  • 15.
  • 16.
  • 17.
    PERSONAL LEARNING ENVIRONMENT– THE FUTURE OF LEARNING 9/25/2015 17 PLE (Milligan et al.) Description Millennial values Learn with other people Manage and create relationships, forming connections between contacts that are not part of a formal learning network Collaboration Contribution Control their learning resources Allow them to structure, share, and annotate resources they find or have been given Engagement Participation Manage the activities they participate in Provide opportunities for them to create as well as join activities that bring together people and resources Creativity Innovation strategies Integrate their learning Allow them to integrate learning from different institutions and sources, re-using evidence of competency and making links between formal and informal learning Vision Leadership
  • 18.
  • 19.
    Case study PUZZLEGROUP 9/25/2015 19 http://www.puzzlegroup.org/index.cfm/aktivizam/#sthash.0rYhSRY6.dpuf https://www.facebook.com/media/set/?set=a.10153754908600094.1073741865.192373620093&type=3
  • 20.
    9/25/2015 20 MILLENNIALS’ WAYOF E-LEARNING & COMMUNICATION IN THE DIGITAL ERA TATJANA MAMULA THANK YOU! https://www.facebook.com/Designfather?fref=photo