Learning organizations are under pressure to adapt to changing business requirements, such as the need to connect learners at a distance, condense learning seat time while increasing the applicability and engagement of learning, rapidly develop learning, increase accessibility to learning, and ensure that all learning provides value and a definable outcome. This session will focus on how learning organizations are responding to these business drivers. Caroline Avey, director of innovative learning solutions for ACS, a Xerox Company, will present learning trends, drivers and solutions. Additionally, she will demonstrate the use of innovative learning delivery tools such as augmented reality (mobile tagging), iPad kiosk learning and quasi 3-D learning portals. Part of the discussion will include strategies for learning leaders to keep abreast of learning trends and technologies. Join this session for a look at practical solutions that can be readily implemented today, as well as a glimpse at solutions on the horizon for tomorrow. Caroline C. Avey, Learning Strategist and Director, Innovative Learning Solutions, ACS Learning Services, a Xerox company

1. Unleashing Learning:
From Strategy to
Execution

2. Page 2 June 29, 2010
Trends- Learning in 2010 and Beyond
CLO- Fall 2010
Caroline Avey- Director Innovative Learning Solutions, ACS Learning Services

3. Page 3 June 29, 2010
Discussion Topics
Trends
• Virtual Classroom
• Learner Generated Content
• Crowd Sourcing
• Anytime/Anywhere Learning
• Fidelity of Experience
• Micro-Learning
• Rapid Authoring
• Data Mining
• Adaptive Learning
• One Stop Shopping
• Kiosk Learning
• Beyond 2010?
Learning Strategy

4. Page 4 June 29, 2010
1) Virtual Classroom
Drivers:
• Engage dispersed workforce
• Minimize workflow disruption
• Connect with leaders/SMEs
• When physical presence isn’t possible
Solutions:
• Webcasting with video/audio
• Telepresence
• 3D virtual

5. Page 5 June 29, 2010
Slide 5
How Are We Using 3D?
Recruiting, Onboarding,
Orientation
Process, Practice Simulations
Coaching, Mentoring,
Knowledge-Sharing
Face-to-Face Facilitated
Sessions

6. Page 6 June 29, 2010
Slide 6
What Is Different?
Staggered timing
Working dimensionally
No boundaries
Links to the 2D world

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2) Learner-Generated Content
Drivers: Change in learning style
1950s “Tell me” learning
1970s “Try it” learning
1990s “Discover it” learning
2010 “Do-it-yourself” learning
Solutions:
• Staggered learning
• Wikis, blogs
• Treasure hunt of
online resource

8. Page 8 June 29, 2010
3) Crowd Sourcing in Learning
Drivers:
• Improve e-learning effectiveness
• Mirror collaborative work
environment
• Develop best-of-the-best
• Identify best-of-the-best
Solutions:
• Wikis, learning portals by topic
• Sharepoint,
• Moodle

9. Page 9 June 29, 2010
4) Anytime/Anywhere Learning
Drivers:
• Required on-demand or
JIT training
• Increased internet access
• Improved devices
• Multiple users per device
Solutions:
• Podcasts
• Mobile
• Reader devices (iPad/Kindle)
• Augmented reality

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5) Fidelity Experience

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Portal: Shows the Relationship of Decisions
* Source: Regis Learning
Behind the scenes
What the learner sees

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Micro-Learning

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9) Rapid Authoring/Development
Drivers:
• Rate of change
• Efficient use of SMEs
Solutions:
• Adobe Presenter
• Articulate
• Brainshark
• Mobile
• YouTube

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6) Data Mining

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7) Adaptive Learning

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8) Learning/Knowledge One-Stop Shopping

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10) Kiosk Learning- Multi-user/Single Device

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Beyond 2010
• Mobile avatars
• Cloud computing
• Holographic imaging
• Personal LMS sites

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Using Technology Strategically

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E-Learning Stages
Stage 1 – Initiate
Off-the-shelf, generic, template-driven development
Stage 2 – Expand
Blended, rapid development, outsource expertise
Stage 3 – Integrate
Governance, LMS, competencies, perf. mgmt
Stage 4 – On-Demand
LCMS, performance support, search, mobile
Stage 5 – Collaborate
Virtual, Web 2.0, learner-generated

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Business Drivers Continuum
Lower Cost Speed to Delivery Performance Change Business Impact
• Linear E-Learning
• Digital Reference
• Documents/Links
• Virtual Classroom
• Reference Guides
• Job Aids
• Recorded E-Learning
• Webcasts
• Mobile Casts
• Podcasts
• Email Messages
with Flash.exe
• ILT Workshops
• Basic WBT
• 3D World Game
• Complex Games
• E-Learning Simulation
• E-Learning with
Branching
• Simple Games
• Real World Simulations
• High-Level ILT
• High-Level WBT
• Social Portal
• Wiki/Blog
• Chat Room
• Threaded Discussion
• Bulletin Boards
• ILT Simulations
• Microblogging
• Interactive Electronic
Classroom

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Discussion: Instructional and Informational Applications
for Web 2.0 Social Tools
Information Push
• Blogs
• Podcasts
• Webinars
• RSS
Connecting People
• Social Networks
• Community
• Virtual World
• Collaboration
User-Generated
• Microblogs
• Wikis
• Profiles
• Video
• User Reviews, Tags,
Polls and Ratings

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Delivery Methods Matrix
Virtual World Platform 3D World Game EPSS
Mobile Casts
Job Aid
Reference Guides
Podcast
Classroom
Simulation
Work Task
Webcasts
Interactive Electronic
Classrooms
Workshop
Social Portal
Threaded
Discussions
Chat Rooms
Wiki
Bulletin Boards
Simple Games
Augmented Reality
Group (Synchronous) Individual (Asynchronous)
HighTech(We2.0)LowTech(Traditional)
Business Modeling WBL
Portal-Based WBL
Simulation WBL
Dynamic WBL
Text-Based WBL
Captivate WBL
Microblogging
Complex GamesSharePoint
Email Messages
Digital Reference
Documents

24. Page 24 June 29, 2010
Contact Me
caroline.avey@acs-inc.com
www.acslearning.com
twitter: @aveyca
SecondLife: Topaz Dyrssen
www.linkedin.com/in/CarolineAvey

26. Unleashing Learning:
From Strategy to
Execution