This document discusses effective business communication and provides key elements of the communication model. It outlines factors for senders (accent, pace, vocabulary), messages (being articulate and logical), mediums (using the appropriate channel like face-to-face or video call), receivers (building rapport and calibrating the communication), and feedback (asking for and keeping the feedback channel open). It also provides tips for different types of business writing like emails (using clear subject lines, summarizing points, and following etiquettes).

1. Effective Business Communication
7th of Dec, 2016
Abhishek Ghosh M.Pharm, MA Psychology
Abhishek.pharmacist@gmail.com

2. Looking through the Telescope
Communication model

3. Under the magnifying glass
Key elements of communication model
SENDER
Native/Non-native English
speaker
Accent
Pronunciation
Pace
Vocabulary
Communication pattern
Voice modulation
Pitch
Tone
Perceived as rude or timid
Etiquettes
Not listening
Interrupting/Interjecting
Not observing
Speaking in native language in
formal setting

4. Under the magnifying glass
Key elements of communication model
Not articulate
Not in logical
sequence
Mixed
messages
Sharing too
much or too
little
Avoid
bombarding
Inappropriate
timing
MESSAGE

5. Under the magnifying glass
Key elements of communication model
MEDIUM
Types
F-2-F (best option)
VC/ WebEx
TC
Email
Augmentation
Testing/Dry run
Use headset
Reduce noise
(use meeting room)
(mute while not speaking)
Etiquettes
Avoid typing while in TC
Avoid multi-tasking in VC/F-2-F
Speaking to others, Attending calls,
while not on mute
Body language & dress code is
important in F-2-F/VC

6. Under the magnifying glass
Key elements of communication model
Be mindful of your target
audience
Calibrate communication
in accordance
Build rapport
Add on supplements for
overcoming language
barrier (process flow, key
words etc)
Receiver

7. Under the magnifying glass
Key elements of communication model
Proactively ask
for feedback
Keep the
feedback
channel open
FEEDBACK

8. Dissecting the details
Business writing
EMAIL
Memo
Subject line
Articulate, Logical sequence
Avoid story telling
Summarize important points
Always re-read & re-check the
content & names in the To, CC list
Etiquettes
Wait for reply 24-48 hours
Avoid immediate chasing over chat
rooms
Flag email as urgent, Important as
appropriate
Avoid flagging every email –
importance will be diluted
Etiquettes (contd.)
Try F-2-F, quick calls for urgent
matters
Avoid unwanted cc, reply to all
Be cognizant about attachments
Avoid email when emotionally
disturbed (write save in draft)

9. Happy ending
They communicated happily ever after….