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Quality Management Philosophies & Quotations by Operational Excellence Consulting

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This presentation is a collection of Quality Management philosophies and famous quotations by quality gurus such as W. Edwards Deming, Joseph M. Juran, Philip B. Crosby, Kaoru Ishikawa, etc.

The desired philosophies and quotations can easily be incorporated into your own classroom and training materials to enhance the overall presentation.

CONTENTS

1. W. Edwards Deming
2. Deming's Famous Quotations
3. Joseph M. Juran
4. Juran's Famous Quotations
5. Philip B. Crosby
6. Crosby's Famous Quotations
7. Kaoru Ishikawa
8. Ishikawa's Famous Quotations
9. Other Famous Quotations

To download this complete presentation, visit: http://www.oeconsulting.com.sg

Published in: Business

Quality Management Philosophies & Quotations by Operational Excellence Consulting

  1. 1. © Operational Excellence Consulting. All rights reserved. This presentation is a collection of Quality Management philosophies and famous quotations by quality gurus such as W. Edwards Deming, Joseph M. Juran, Philip B. Crosby & Kaoru Ishikawa. Quality Management Philosophies & Quotations Quality Management Philosophies & Famous Quotations by Quality Gurus
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 About this document • This presentation is a compilation of Quality Management philosophies and famous quotations by quality gurus such as W. Edwards Deming, Joseph M. Juran, Philip B. Crosby & Kaoru Ishikawa. • Please note that the materials are meant to be used to supplement your own business or classroom presentations. These slides may not be complete for instructional purposes. NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: http://www.oeconsulting.com.sg
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Contents 1. W. Edwards Deming 2. Deming’s Famous Quotations 3. Joseph M. Juran 4. Juran’s Famous Quotations 5. Philip B. Crosby 6. Crosby’s Famous Quotations 7. Kaoru Ishikawa 8. Ishikawa’s Famous Quotations 9. Other Famous Quotations
  4. 4. © Operational Excellence Consulting. All rights reserved. W. Edwards Deming 1
  5. 5. © Operational Excellence Consulting. All rights reserved. 5 Deming’s 14 Points for Management 1. Create constancy of purpose toward the improvement of products and services in order to stay competitive, stay in business and provide jobs 2. Adopt the new philosophy 3. Stop depending on inspection to achieve quality 4. Stop awarding contracts on the basis of low bids 5. Improve continuously and forever the system of production and service, to improve quality and productivity, and thus constantly reduce costs 6. Institute training on the job 7. Institute leadership Deming’s 14 Points Source: W. Edwards Deming
  6. 6. © Operational Excellence Consulting. All rights reserved. Deming’s Famous Quotations 2
  7. 7. © Operational Excellence Consulting. All rights reserved. “Quality comes not from inspection, but from improvement of the production process.” W. Edwards Deming
  8. 8. © Operational Excellence Consulting. All rights reserved. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” W. Edwards Deming
  9. 9. © Operational Excellence Consulting. All rights reserved. Joseph M. Juran 3
  10. 10. © Operational Excellence Consulting. All rights reserved. 10 Juran’s 10 Steps to Quality Improvement 1. Build awareness of both the need for improvement and opportunities for improvement 2. Set goals for improvement 3. Organize to meet goals that have been set 4. Provide training 5. Implement projects aimed at solving problems 6. Report progress 7. Give recognition 8. Communicate results 9. Keep score 10. Maintain momentum by building improvement into company’s regular systems Juran’s 10 Steps Source: Joseph Juran
  11. 11. © Operational Excellence Consulting. All rights reserved. Juran’s Famous Quotations 4
  12. 12. © Operational Excellence Consulting. All rights reserved. “Without a standard, there is no logical basis for decision making or taking action.” Joseph M. Juran
  13. 13. © Operational Excellence Consulting. All rights reserved. “For many phenomena, 80% of consequences stem from 20% of the causes.” Joseph M. Juran
  14. 14. © Operational Excellence Consulting. All rights reserved. Philip B. Crosby 5
  15. 15. © Operational Excellence Consulting. All rights reserved. 15 Crosby’s 14 Steps to Quality Improvement 1. Make it clear that management is committed to quality for the long term 2. Form cross-departmental quality teams 3. Identify where current and potential problems exist 4. Assess the cost of quality and explain how it is used as a management tool 5. Increase the quality awareness and personal commitment of all employees 6. Take immediate action to correct problems identified 7. Establish a zero defects program 8. Train supervisors to carry out their responsibilities in the quality program Crosby’s 14 Steps to Quality Improvement Source: Philip Crosby
  16. 16. © Operational Excellence Consulting. All rights reserved. Crosby’s Famous Quotations 6
  17. 17. © Operational Excellence Consulting. All rights reserved. “Quality has to be caused, not controlled.” Philip B. Crosby
  18. 18. © Operational Excellence Consulting. All rights reserved. “It is always cheaper to do the job right the first time.” Philip B. Crosby
  19. 19. © Operational Excellence Consulting. All rights reserved. Kaoru Ishikawa 7
  20. 20. © Operational Excellence Consulting. All rights reserved. 20 Ishikawa’s Six Principles for Quality Transformation 1. Quality first – not short-term profit first. 2. Consumer orientation – not producer orientation. Think from the standpoint of the other party. 3. The next process is your customer – breaking down the barrier of sectionalism. 4. Using facts and data to make presentations – utilization of statistical methods. 5. Respect for humanity as a management philosophy – full participatory management. 6. Cross-function management. Ishikawa’s Principles for Quality Transformation Source: Kaoru Ishikawa
  21. 21. © Operational Excellence Consulting. All rights reserved. Ishikawa’s Famous Quotations 8
  22. 22. © Operational Excellence Consulting. All rights reserved. “As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools.” Kaoru Ishikawa
  23. 23. © Operational Excellence Consulting. All rights reserved. Other Famous Quotations 9
  24. 24. © Operational Excellence Consulting. All rights reserved. “There are four purposes of improvement: easier, better, faster, and cheaper. These four goals appear in the order of priority.” Shigeo Shingo
  25. 25. © Operational Excellence Consulting. All rights reserved. “Insanity is doing the same thing, over and over again, but expecting different results.” Albert Einstein
  26. 26. © Operational Excellence Consulting. All rights reserved. “In the new world, it is not the big fish which eats the small fish, it’s the fast fish which eats the slow fish.” Klaus Schwab, Chairman of the World Economic Forum
  27. 27. © Operational Excellence Consulting. All rights reserved. "Continuous effort - not strength or intelligence - is the key to unlocking our potential.” Sir Winston Churchill
  28. 28. © Operational Excellence Consulting. All rights reserved. About Operational Excellence Consulting
  29. 29. © Operational Excellence Consulting. All rights reserved. 29 About Operational Excellence Consulting • Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. • The firm’s mission is to create business value for organizations through innovative operational excellence management training and consulting solutions. • OEC takes a unique “beyond the tools” approach to enable clients develop internal capabilities and cultural transformation to achieve sustainable world-class excellence and competitive advantage. For more information, please visit www.oeconsulting.com.sg
  30. 30. © Operational Excellence Consulting. All rights reserved. To download this presentation, please visit us at: www.oeconsulting.com.sg END OF PARTIAL PREVIEW

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