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OpenAthens Customer Conference - Welcome address
The OpenAthens Customer Conference 2016 featured an overview of the organization, strategic marketing headlines, and future plans, including a focus on international growth and improving customer retention. Key highlights included a new CEO, significant product updates, and a strong retention rate. The agenda also included guest speakers, Q&A sessions, and feedback opportunities.
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OpenAthens Customer Conference - Welcome address
- 1. www.openathens.org OpenAthens customer conference 2016 MikeBrooksbank IAM Executive Director
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- 3. www.openathens.org Welcome address 1. Housekeeping 2.Overview of agenda 3. Organisation overview 4. Last year 5. Year ahead 6. Questions in panel debate later in day
- 4. www.openathens.org Agenda • Lunch 12.00-13.00– plus 2 coffee breaks • Two guest speakers – Tracy Gardner and Ken Chad • Product update • Role based break-out sessions • Roundtables after lunch or lightening talks • Q and A with Board • Drinks and close • Feedback form
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- 6. www.openathens.org New CEO –Jude Sheeran
- 7. www.openathens.org Review of FY15/16 • 23 million sessions on our product • New end user authentication point • Local directory integration enhancements • Major technical infrastructure upgrade • 297 change requests and 3708 support calls closed • 92% customer retention • Net Promoter Score of 37 • 8% growth – international key • New own-brand website
- 8. www.openathens.org Just some ofour new customers
- 9. www.openathens.org Plans for FY16/17 onwards • Increase our annual revenues • Continue international growth • Retain NHS contract • Grow UK FE/HE market • Improve client retention rates • Deliver new publisher product
- 10. www.openathens.org Future plans “We aimto have delighted customers, create a dynamic sales culture, deliver energetic marketing and grow internationally.” Jon Bentley Commercial Director
- 11. www.openathens.org Future plans “We striveto develop market-led and technically innovative products - fuelled by customer and sector insights.” Neil Scully Head of Development and Service Delivery
- 12. www.openathens.org Thank you forjoining us today
Editor's Notes
- #2 Welcome to this, the first OpenAthens Customer Conference. I am Mike Brooksbank the Executive director of OpenAthens - otherwise called the Identity and Access Management division of Eduserv. I am here to welcome you to the conference – so welcome and thank you all for giving up a very busy day to be with us.
- #3 Firstly, the overall theme of this conference is ‘Creating Connections’ – and by this we mean that: 1. we would like you to feel more connected to us a one of your technology partners. 2. you get a chance to build relationships with our staff , others customers and some of our partners/suppliers. 3. In addition, creating connections is about helping you to get even more from OpenAthens so you can fully engage your end users and connect them to the best resources. This event is for both sides of our customer based – organisations such as universities, hospitals, companies – and the publishers who provide all the amazing content that we all want our users to easily access. 4. One of our strategic goals is to help create stronger connections between organisations and publishers for the benefit of end users – this event is key in delivering this vision.
- #4 So Let’s look at the make-up of the day: Housekeeping – no fire drills planned so if you hear the alarm pleased make your way out of the building via the marked fire exits. Bathrooms are also outside in the registration area. List 2-6
- #5 A quick run through of the agenda Most importantly – lunch and refreshments will be served in the reception area. We are lucky to have two guests speakers. Tracy Gardner, Tracy is from Simon Inger Consulting. Ken Chad a well known consultant and industry watcher in our sector. Thank you both for your time. We have a session on our product road development. Role specific breakout sessions are in this main room and rooms A & B just outside. Roundtables we hope will stimulate debate If you have any questions from the day, we have a panel debate with the IAM Board. But do ask questions all throughout the day. You may want to join us for a free drink at the end? Lastly, in your delegate pack is a feedback form – so please do fill this in and give to a member of staff – we will also send it electronically post event.
- #6 OpenAthens originated in 1995 at the University of Bath in the UK Today we help over 2000 orgs, in 46 countries, enable access FOR millions of end users TO hundreds of thousands of resources and applications – through our vast federation. We work alongside some key partners globally to sell and support our products and we are pleased some of them are here today – thank you for coming such a long way. OpenAthens is part of Eduserv – a UK charity – providing Technology for Public Good 160 members of staff wIth around 30 in the OpenAthens division – and we are recruiting
- #7 Very exciting times at Eduserv – new CEO Jude brings an exceptional range of expertise to Eduserv and will take the reins on 30 August 2016. Jude takes over from Stephen Butcher, who has led Eduserv since 2002. Prior to joining us, Jude was Chief Operating Officer with Shaw Trust, a national provider of a range of public services. Earlier in his career, Jude held an international post with Orange and taught international business and strategy at the University of the West of England. Jude is an alumnus of both the Instituto de Empresa in Madrid (MBA, 2004) and the Harvard Business School (AMP, 2014). Committed to continued investment in OA and plans for well managed growth
- #8 Now to look back at our key achievements in the last FY. … our FY runs end of July to 1 Aug
- #9 I hope this gives a taster of our the breadth and reach of our client base – and our international reach
- #10 Some of the goals for the year
- #11 I now have a chance to introduce two members of the OpenAthens Executive: Jon Bentley is our Commercial Director and this is what he is striving towards – Jon has a session later this morning. Commercially – we are working towards several key strategic aims: Accelerated growth in our international markets A dynamic sales culture Innovative and energetic marketing An improved first class customer experience
- #12 Here is Neil Scully, another member of the OpenAthens Exec Team – Neil is Head of Development and Service Delivery . Neil is running a technical session later this morning. -- Strategy for our software and service development is driven to deliver innovative, market led solutions for our expanding customer base. That means we listen to you, and we try and implement what you need to make both the library, end-user and publisher experience the best it can be.
- #13 Reminder about the Q&A Panel debate with the exec at 3.45pm. Thank you again for joining us. Now I hand you over to our first guest speaker - Tracy Gardner