Modernista it assesment

416 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
416
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Modernista it assesment

  1. 1. M! Technology Assessment 9/9/2005
  2. 2. Agenda <ul><li>Survey overview </li></ul><ul><li>IT analysis & recommendations </li></ul><ul><li>IT and M! culture </li></ul>
  3. 3. Data gathering <ul><li>Conversations with IT related staff </li></ul><ul><ul><li>Ariel, Paul, Dan </li></ul></ul><ul><li>Conversations with business staff </li></ul><ul><ul><li>Adam, Kirsten, Nando, George, Bruce, Howard, Mike </li></ul></ul><ul><li>IT survey </li></ul>
  4. 4. Survey results
  5. 5. Lefty vs righty M! Righty 78% Lefty 22% General population Righty 87% Lefty 13%
  6. 6. Overall Satisfaction with IT Dissatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied Very Satisfied 26 Satisfied 36 Neither satisfied nor dissatisfied 2 Dissatisfied 1 Grand Total 65 I can't wait to make the jump from intern computer to normal dude/dudette computer. I imagine I'd have close to zero complaints as opposed to the laundry list of petty quibbling I've compiled here. Ariel and Paul...you guys are the truth. Thanks for the survey!
  7. 7. IT Analysis
  8. 8. Report Card IT policies/planning/budgeting C IT Security B- Network C- Telecoms/PBX B Desktop equipment A- Software compliance C File server/storage C Backup C IT staff B+ E-mail/calendaring B- Overall IT score B-
  9. 9. IT expense Cost Service delivery 0 100
  10. 10. IT Budgeting/planning <ul><li>Develop basic IT policy </li></ul><ul><li>Establish IT council to define direction and involve the business in IT decisions </li></ul><ul><li>Set a $ amount to spend on IT each year </li></ul><ul><ul><li>US median for 2005 was 1.7% of revenue* </li></ul></ul><ul><ul><li>Recommend at least 1% </li></ul></ul><ul><li>IT council sets three priority levels </li></ul>*Computer Economics 2005/2006 Information Systems Spending and Technology Trends
  11. 11. Security
  12. 12. Security
  13. 13. Security Security Level Usability
  14. 14. Security <ul><li>Implement Virtual Private Network access </li></ul><ul><li>Establish secure access to internal resources over wireless </li></ul>
  15. 15. Network <ul><li>Layer 2 switches not adequate for growth </li></ul><ul><li>Bottle necks happening already </li></ul><ul><li>Plan total replacement over next 2 years </li></ul><ul><li>Deploy wireless everywhere </li></ul>
  16. 16. Telephone system
  17. 17. Telecoms <ul><li>Recently renegotiated very good pricing </li></ul><ul><li>Minimal complaints about the service </li></ul><ul><li>Need to perform line-busy analysis </li></ul>
  18. 18. Desktop equipment <ul><li>Minimal complaints about equipment </li></ul><ul><li>Platform not an immediate issue </li></ul><ul><li>Formalize standard system by function </li></ul><ul><li>Formalize equipment replacement plan </li></ul>
  19. 19. Software compliance <ul><li>Mostly in compliance </li></ul><ul><li>Need better record keeping </li></ul><ul><li>Suggest consolidation of all licenses with one vendor </li></ul>
  20. 20. Backup <ul><li>Backup is currently a weak spot </li></ul><ul><li>Fix local backup first, then layer in offsite online backup </li></ul>
  21. 21. Storage/Backup M! Data Center CoLo Data Center
  22. 22. Email/Calendaring <ul><li>Plan to switch to MS Exchange for e-mail and calendaring </li></ul><ul><li>Implement corporate iChat/AIM for presence </li></ul>
  23. 23. File Server
  24. 24. Business systems Digital asset management Electronic job jacket Job scheduling Client Extranets Integrated Workflow
  25. 25. Training <ul><li>Computer based training/Online </li></ul><ul><li>Vouchers/allowance for training </li></ul><ul><li>Hire trainer for a day </li></ul>
  26. 26. IT staffing Source: Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 16 1:34 1:18 1:8 < 500 By Total Number of Employees 25 1:34 1:19 1:11 < $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES
  27. 27. IT staffing <ul><li>Need to hire additional junior IT staff </li></ul><ul><li>Elevate Ariel, hire additional staff </li></ul><ul><li>Hire full time senior IT manager </li></ul><ul><li>Use outside consulting for senior role </li></ul>
  28. 28. IT and M! culture
  29. 31. Community
  30. 32. The Metaverse
  31. 33. The Metaverse
  32. 34. The Metaverse
  33. 37. Real world - virtualized
  34. 38. Challenge Preserve M! culture with 200 employees and multiple locations
  35. 39. Open space <ul><li>Pros </li></ul><ul><ul><li>Enhances feeling of community </li></ul></ul><ul><ul><li>Facilitates open/unstructured communications </li></ul></ul><ul><ul><li>Cost effective/high density </li></ul></ul><ul><ul><li>Flexibility in reconfiguration </li></ul></ul><ul><li>Cons </li></ul><ul><ul><li>No privacy/nowhere to escape </li></ul></ul><ul><ul><li>Hampers the development of formal communications </li></ul></ul><ul><ul><li>Unstructured communications does not scale </li></ul></ul>
  36. 40. Jukebox <ul><li>Enhance the sense of community </li></ul><ul><li>Empower employees </li></ul><ul><li>Showcase new music </li></ul><ul><li>Create repository of music </li></ul><ul><li>Feed M! Internet radio station </li></ul>
  37. 41. Infinite reconfiguration
  38. 42. Ambient information Steady Blue...Clear View. Flashing Blue...Clouds Due. Steady Red...Rain Ahead. Flashing Red...Snow Instead
  39. 43. Embedded Information
  40. 44. Embedded Information
  41. 45. Concretizing the invisible <ul><li>Inputs </li></ul><ul><ul><li>File server access </li></ul></ul><ul><ul><li>Cumulative mouse movement/clicks </li></ul></ul><ul><ul><li>E-mail traffic </li></ul></ul><ul><ul><li>Web traffic </li></ul></ul>
  42. 46. Concretizing the invisible <ul><li>Outputs </li></ul><ul><ul><li>Aural </li></ul></ul><ul><ul><ul><li>Music tempo selection </li></ul></ul></ul><ul><ul><ul><li>Abstract ambient music </li></ul></ul></ul><ul><ul><ul><li>Localized music effects </li></ul></ul></ul><ul><ul><li>Visual </li></ul></ul><ul><ul><ul><li>Ambient lighting/displays </li></ul></ul></ul><ul><ul><ul><li>Animated sculptural elements </li></ul></ul></ul><ul><ul><ul><li>Status displays </li></ul></ul></ul>
  43. 47. Concretizing the invisible
  44. 49. Expanded Intranet <ul><li>M!ployees </li></ul><ul><ul><li>Skills database </li></ul></ul><ul><ul><li>Experience/CV </li></ul></ul><ul><ul><li>Portfolio </li></ul></ul><ul><ul><li>Special projects </li></ul></ul><ul><ul><li>Interesting links </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><li>M! </li></ul><ul><ul><li>Portal for all internal systems </li></ul></ul><ul><ul><li>HR/Benefits </li></ul></ul><ul><ul><li>M!/Client News </li></ul></ul><ul><ul><ul><li>Internal </li></ul></ul></ul><ul><ul><ul><li>Press </li></ul></ul></ul>
  45. 50. Electronic war room
  46. 51. Electronic war room
  47. 53. High def video conferencing
  48. 54. The client doorway
  49. 55. Entertainment fracturing Over the air Cable/satellite On-demand Original Internet content Internet delivered content DVD subscription E-books E-zines Podcasts
  50. 57. The living room <ul><li>A dedicated demo room for consumer technologies that are fueling the fractioning of media consumption </li></ul><ul><li>Equipped exclusively with consumer electronics available at retailers </li></ul><ul><li>A fully functional conference room for standard business meetings </li></ul>
  51. 58. Timeline 2005 2006 2007 SAN $$$ IT policy Intranet $ Security $ Hire Staff Software Compliance Presence wall File server $$ Workflow $$ VPN $$$ Offsite online backup $$$ iChat $ E-mail $$$ Wireless $ Finish Network $$$ Asset Management $$$
  52. 59. M! IT guiding principles <ul><li>Systems must foster community </li></ul><ul><li>Solutions must be Creative </li></ul><ul><li>Fiscally conservative cutting edge </li></ul>
  53. 60. Appendix
  54. 61. Survey Results
  55. 62. Survey Results
  56. 63. Survey Results
  57. 64. Survey Results
  58. 65. Survey Results
  59. 66. Survey Results
  60. 67. Survey Results
  61. 68. IT Staffing Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 20 1:112 1:40 1:23 -10,000 or more 15 1:53 1:25 1:10 -5,000 to <10,000 38 1:45 1:23 1:11 -1,000 to <5,000 14 1:40 1:25 1:14 -500 to <1,000 16 1:34 1:18 1:8 Less than 500 By Total Number of Employees           20 1:25 1:15 1:10 -$5 Billion or More 20 1:82 1:36 1:20 $1 Billion to <%5 Billion 17 1:53 1:31 1:11 -$500 Million to <%1 Billion 20 1:61 1:36 1:19 -$200 Million to <%500 Million 25 1:34 1:19 1:11 -Less than $200 Million By Annual Dollar Volume   103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES

×