The document discusses Infor's cloud computing services, including Software as a Service (SaaS). It describes the benefits of SaaS such as lower costs, easier implementation, and reduced IT burden. It provides information about Infor's data centers, security measures, backup procedures, and the environments available to customers. The document also answers common questions about SAS 70 audits, disaster recovery, and the number of testing and production environments provided with SaaS.

1. Infor24 - EAM
Jim Plourde
1 Copyright © 2010 Infor. All rights reserved.

2. This document reflects the direction Infor may take with
regard to the specific product(s) described in this document,
all of which is subject to change by Infor in its sole discretion,
with or without notice to you. This document is not a
commitment to you in any way and you should not rely on
y y y y y
this document or any of its content in making any decision.
Infor is not committing to develop or deliver anything
described herein.
2 Copyright © 2010 Infor. All rights reserved.

3. Agenda
What are cloud services?
The Infor ti
Th I f options. H
Have it your way.
What is Software as a Service (SaaS)?
What are some of the benefits of SaaS?
Frequently asked questions
Data Center Information
Cloud customers
The Infor Microsoft Partnership

4. What Are “Cloud” Services?
Software and/or compute resources
Normally accessed through the Internet
y g
Normally requires no hardware purchase
Can be Private or Public
Private
Hosting providers providing virtual resources specific to a
customer
Setup your own virtual infrastructure built on VMWare, Hyper-V,
Xen, etc.
X t
Public
Sign up with a credit card, purchase virtual resources, and go
There are three general models
Th th l d l
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)

5. The Cloud Layers
- Ready-to-use Applications Applications
(Software as
a Service)
Middleware - Integrated Middleware Solution
(Platform as IBM Virtuoso
a Service) - Light Weight Applications
- Infrastructure for rent Infrastructure
(Infrastructure as
(hw, t
(h networking, storage)
ki t ) a Service)

6. The Infor Portfolio
Business
B i Industry
I d t User
U
Solutions Solutions Infor24™ Experience
Mobile
M bil Community
C it Infor
I f ION Technology
T h l
A comprehensive software portfolio, focused into eight primary
p p , g p y
areas of emphasis to consistently increase value to customers
6 Copyright © 2010 Infor. All rights reserved.

7. Many flexible options from one vendor
Buying Deployment
(
(license or (
(on-Premise or
subscription) SaaS)
Your
Options
IT Sourcing Financing
Infor delivers the flexibility to change your options if your
business requires, all while using the same software
requires
7 7 Copyright © 2010 Infor. All rights reserved.

8. 3 Ways to Buy, Deploy & Execute Infor Products
1. On-Premises
Traditional Perpetual License run by customer on premise
2. Hosted License (Cloud)
Traditional software licensing plus SaaS infrastructure Hosting from
Infor
3. SaaS Subscription (Cloud)
Customer subscription to software on demand usage
“Cloud computing is Internet-based computing, whereby shared
resources, software, and information are provided to computers
and other devices on demand.”
8 Copyright © 2010 Infor. All rights reserved.

9. Software Deployment Model Comparisons
On- Hosted SaaS
Category Options
Premise License Subscription
Software License Fees (one-time)
Software
S ft Software Maintenance Fees (annual)
Purchase Subscription Fees (monthly)
Options On-Premise
Infor Hosting Center or
Software
Deployment
p y Third-party Hosting Center
Options Application and Database Administration Optional
System Monitoring and Tuning Optional
Silver Bronze
Application and OS Patch Management Optional
y
Disaster Recovery Optional
p
High Availability Environment Optional
Application Password, Security and Application Management Optional Optional Optional
Management Peripheral (printer) Management Optional Optional Optional
old
Services
Go
Functional H l d k (l
F ti l Helpdesk (level 2)
l Optional
O ti l Optional
O ti l Optional
O ti l
Operationally there is NO
Interface to Product Support Optional Optional Optional
Platinum
difference between Hosted
Customization Services Optional Optional Optional
End-User Helpdesk (Level 1) Optional Optional Optional
License & Subscription
P
SaaS services
9 Copyright © 2010 Infor. All rights reserved.

10. What is Software as a Service (SaaS)?
Software functionality accessed as a service instead
of a locally installed set of servers
One to Many software deployment – Multi-tenant
Multiple customers running off of the same code instance
Pay Subscription (or Buy the License)
No customer IT infrastructure except for client devices
& Internet access
10 Copyright © 2010 Infor. All rights reserved.

11. What are some of the Benefits of SaaS ?
Faster Implementation – On In 60 Seconds !
Lower T l C
L Total Cost of O
f Ownership
hi
Lower Capital Budget Requirements
Predictable Costs
P di t bl C t
Unlimited Growth Potential
Full Redundancy and High Availability
Disaster Recovery Is Included
SAS 70 Type 2 Report = Easier Sarbanes Oxley
Reduced IT Burden – Allows IT to focus on core
projects
11 Copyright © 2010 Infor. All rights reserved.

12. Frequently Asked Questions

13. Do you have a SAS 70 Type 2 Report?
Infor’s SaaS Solutions have obtained clean SAS 70 Type
2 reports for 2004 -> 2009 (2010 in progress now).
A best practices audit was performed on the hosted
operations and site.
Essentially a “Good Housekeeping Seal of Approval” for
service providers.
Customers having to meet Sarbanes Oxley requirements
must obtain a SAS 70 report from their service providers
or perform their own time consuming and expensive
audits.
13 Copyright © 2010 Infor. All rights reserved.

14. What do you do for Backups?
Point in time snapshots taken multiple times a day
Hot b k
H t backups t i a d
twice day
Tape backup every night
Tapes are taken off site and placed into fireproof vault
once a week
Remote replication of data for disaster recovery
14 Copyright © 2010 Infor. All rights reserved.

15. What do you have for Security?
Strong Physical Security
Managed Firewalls
Intrusion Detection
Firewall & IDS Log Monitoring
Vulnerability S
V l bilit Scans
Virus Protection
SSL/TLS, VPNs,
SSL/TLS VPNs and Private Lines
Customers manage their own user IDs and passwords
15 Copyright © 2010 Infor. All rights reserved.

16. How many Data Environments do I get?
Customers are provided with two environments
Training/Test (Upgrade first)
Production
Customers control the timing of their upgrades
As long as their version is still supported by SaaS
16 Copyright © 2010 Infor. All rights reserved.

17. Data Center Information
D t C t I f ti

18. SaaS Platform and Data Center Highlights
State-of-the-art Savvis data center
Security includes strong physical security, managed firewalls, intrusion
detection, vulnerability scans, and regular audits
Full integration capability
Redundant & Abundant Connectivity
Redundancy throughout provides High Availability
Load b l
L d balancing for high performance
i f hi h f
Highly scalable architecture
Disaster Recovery
18 Copyright © 2010 Infor. All rights reserved.

19. Colocated In A Savvis Data Center

20. Internet Data Center Facility
Construction – purpose built as
a data center
Power – UPS plant Generators
plant, Generators,
PDU systems
Fire Suppression - VESDA,
Smoke & Heat detection with
pre-action
pre action water system and/or
FM-200
Security – 24x7 camera
monitored locally and remotely
Network egress – physically
diverse
Facility monitoring – 24 x 7
Security Cameras Camera DVR Smoke and Heat VESDA Generators Biometric UPS System Bollards
Detection Security
20 Copyright © 2010 Infor. All rights reserved.

21. Data Center Power
Uninterruptible power:
UPS
Diesel generator backup in the event of a power
failure
Variety of standard primary power
circuits:
Power circuit with receptacle and wiring
Verification that power is energized
If more power is needed beyond the Customer’s
current configuration, additional power can be
purchased, purchasing additional space may also
be required
Redundant power circuits orderable in pairs for
load distribution or circuit failover
Scheduled power audits ensures power
loads are per standard.
21 Copyright © 2010 Infor. All rights reserved.

22. Savvis ISP Network
One of the largest Tier 1, 140+ Gbps of aggregate bandwidth to
OC-192 based backbones in the peers providing fast and reliable access to
world with robust peering and all networks
interconnectivity with other providers SAVVIS also provides transit connections
to approx. 1000 ISPs in the US and 42
Provides services to customers who International ISPs in more than 30
transmit a significant amount of on- countries
net content, reaching more than
t t t hi th
20% of the world’s Internet routes Award-winning customer
service with global NOCs on three
Backbone peers with 12 US Tier 1 continents
providers and 12 European Tier 1 Backbone performance data available on
providers providing customers direct ipsla.SAVVIS.net and
access to 100% of the global http://www.internethealthreport.com
Internet address space
22 Copyright © 2010 Infor. All rights reserved.

23. What Does It Look Like?
23 Copyright © 2010 Infor. All rights reserved.

24. What Do You Need to Use an Infor Cloud Solution?
A computer and a connection to the Internet
Internet
24 Copyright © 2010 Infor. All rights reserved.

25. Infor Cloud
• Over 800 customers
• 6B i
Business S l ti
Solutions
• EAM
• XM - Expense Management
• iProcure
• SyteLine
• AMSI – Property Management
• WFM (Private Cloud Only)
• More to come…
• Half Million Users
H lf Milli U
• Global access
25 Copyright © 2010 Infor. All rights reserved.

26. The Total Solution: Bring the Best Together
Uniquely aligned across target markets, customers, technologies,
q y g g , , g ,
applications, and channels
Copyright © 2010 Infor. All rights reserved. www.infor.com.
26

27. Questions?
Upcoming webinars and events:
Visit www infor com/company/events
www.infor.com/company/events
Webinar recordings:
Visit http://www.infor.com/company/webcasts/
For more information, please contact
Jim Plo rde
Plourde
Jim.Plourde@infor.com
27 Copyright © 2010 Infor. All rights reserved.