Innovations are necessary to ride the inevitable tide of change. In this analysi I try to make clear evidence of what could be the next paradigms in the Cloud-based organizations. In my research I tend to obtain a wider view of what is the current environment in the business core, what enables the IT transformation, why this process is natural and reflects immediate necessity in recent times (see chapter 1: It takes an ecosystem). Three business archetypes. I identify the possible future roles inside an organization who custody the abilities or hidden ambitions to evolve or adopt sooner the Cloud Computing model to add business value. Trying to answer the question “Why the need for Cloud Computing?” brought me to consider three different types of cloud application: cloud in Public Administration, in educational field (E-Learning) and in my personal experience in my job (cloud integration between two platforms). These three successful adoptions of cloud model make us think about how to improve services and invent new ones. Future paradigms (flash disks, Big Data and cloud-based streaming services, combined with the almost infinite resources of cloud providers (in terms of shared datacenters, memory and speed processing), lead the tendencies to the next evolution step: web-based and multi-platform applications. This technology-oriented achievement will reveal shifting behaviours in users and organizations and their dynamically changing needs. Cloud providers (I analyse in the last two chapters Amazon, Google, IBM and Microsoft) will continue to take part into a competition of most convenient tech offerings, but this should not be the main attraction point when talking about cloud models. The focal point is how cloud computing will determine new models of organizations and what areas are going to develop by introducing cloud in their strategic operations and future investments. That is challenging!

1. The cloud ecosystem for the enterprise:
comparative analysis of the leading cloud providers,
support solutions and integration scenarios
for the business
Università degli Studi di Milano Bicocca
Dipartimento di Informatica, Sistemistica e Comunicazione
Relatore: Autore:
MATTEO DOMINONI SKENDER KOLLCAKU
Co-relatore:
PAOLO ASIOLI

2. TOPICS:
1. IT TAKES A CLOUD ECOSYSTEM: Why still talking about the need for
Cloud Computing?
2. BUSINESS ARCHETYPES: Identification of potential roles inside an
organization who could take in consideration the CC model.
3. COMPARATIVE ANALYSIS: Introduce new method to analyze cloud
providers.
4. EMERGING PARADIGMS: Explore services and applications where CC has
opened new perspectives.
5. PERSONAL CASE STUDY: Integration and implementation into a cloud-
based platform.
Synthesis about research and practical
work performed in Consoft Sistemi
(Milan Area, Italy)
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (02/15)

3. ItTakes A Cloud Ecosystem
1. COST FLEXIBILITY
Allow pay-as-need.
Shifts fixed to variable costs.
2. BUSINESS SCALABILITY
Cost-effective computing capacity to
support growth. On-demand self-service.
Rapid elasticity (ideal for Start-ups).
5. CONTEXT-DRIVEN
VARIABILITY
User-defined experiences.
Increases product relevance.
4. CUSTOMIZATION AND
ADAPTABILITY
Enables faster time to market.
Supports experimentation (demo instance).
CLOUD FAILURE
≠
SERVICE FAILURE
3. MASKED
COMPLEXITY
Product expansion.
User simplicity (similar to
web experience).
6. ECOSYSTEM
CONNECTIVITY
Drives potential new business.
Measured services.
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (03/15)

4. Three Business Archetypes:
EnablingTransformation
- OPTIMIZERS: Incrementally enhance customer value propositions (X-axis)
while improving their organization’s business value (Y-axis).
- INNOVATORS: Improve customer value through cloud adoption, resulting in
new revenue streams or even changing their role within an existing ecosystem.
- DISRUPTORS: Create radically different value propositions, as well as generate
new customer needs and segments.
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (04/15)
C
B
A
How to analyze
organization potential
disruption?
a) Use bubble charts
b) Evaluate employees approaches
through surveys and aggregate
c) Aggregate results in the framework
(examples A, B, C)

5. Cloud Attributes UsedTo
EmpowerThe BusinessValue
- Modelling people attitudes,not only technologies (‘Cloud as a model of organization’)
- Business enablers to drive innovation (ambition to adopt cloud solutions)
- Size and complexity of the company (initial difficulties to deploy in big companies)
- Power distribution networks (energy efficienty and datacenter consumption)
- Web accessing with certain bandwidth (high trasfer rates for SSD drives)
- Real impact on certain areas (mobile, PA, e-Learning, multimedia)
Cloud Computing
New Classes of
Applications
Interactive
Mobile Apps
Location-based
Apps
Environment
context-aware
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (05/15)

6. Emerging Paradigms:
PA, Education, Multimedia, Big Data…
Video
On-Demand
Cable
Telephony
(Direct TV)
Online
streaming
(Netflix, others)
User-
generated
content
CHANGING
MEDIA
DISTRIBUTION
LANDSCAPE
newborn
citizen
registry profile (account)
personal/open data
certificates platform
nursery info (healthcare)
new services in the area
quality of life
parenting benefits
community initiatives
accommodation
…
INTELLIGENT ROAD
Sensors on smartphones
Sensors on vehicles
Traffic cameras
Inductive sensors
MOOC-s
BIG DATA
IoT
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (06/15)
PA Cloud

7. Leading Cloud Providers
CLOUD
PROVIDERS
AmazonWeb
Services
Google Cloud
Platform
Microsoft
Azure
IBM
(Consoft Partner)
IBM
Softlayer
(Consoft Partner)
Model of cloud SaaS (Email and Search), PaaS
License type Proprietary (App Engine)
(except Email and Search)
Intended user group Corporate
Payment modalities Pay-per-use, free promotions
(pay-as-you-go or subscription)
Formal Agreements SLA
Security offered Unknown
Possible Web standards SOAP, REST
Interoperability/portability Supports Windows (.NET, MS
SQL, SharePoint, CRM, PHP)
(an example of Google Cloud table of specifics)
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (07/15)

8. Tree-based structure.Top-down paths
Google Cloud Platform
SaaSIaaS PaaS
ProprietaryOpenSource
Corporate Private
Pay-per-use
No SLA
SLA
Free
No SLA
SSL
Top-down paths
(highlighted in red) to
identify customer’s target
needs.
In analytics, tree diagrams are
better than lists or tables.
Deep levels of explorations
and added details.
Method capable to classify
also future Cloud providers.
Identifies possible standard
areas.
SSL
…
…
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (08/15)
App Engine

9. A Cloud Integration Scenario
My experience in Consoft Sistemi
CLIENT REQUISITES:
- Piloting client’s Project Portfolio Management to a cloud-based
platform.
- Scheduling and preparing reports and dashboards for monitoring
projects.
- Integrate Critical Issues and Change Requests.
INTEGRATION PLAN:
- Everything in ServiceNow is a table with records.
- Define project’s structure (ID, assign tasks, data and economics)
automating workflows first in a demo instance.
- Create project fields and task relationships (ASAP).
- Use Import Sets and Update Sets.
- Publish reports and Gantt charts in colorful interactive gauges.
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (09/15)

10. Project Management in 3-phases plan:
Load data through Tables and Records
SetUptheProject Plan project views,
costs and dates
Create all Project
fields and import
XML, XLS, MPP files
Add tasks,
dependencies and
relationships
(finish-to-start,
parent-child)
Keep database in
joined tables (schema
map with references)
ManagetheProject
Start the Project
Project state becomes
‘Work in Progress’
Task percentage in the
progress bar
Activities and efforts
Monitor project’s
milestones through grafical
dashboard and scheduled
reports
ClosetheProject
Analyze actual
values and efforts
Integrate ‘on track’
issues and changes
from Atlassian Jira.
Use JavaScipts and
Business Rules.
Manage related
critical issues and
change requests
Keep the
Knowledge Base
and Live Feed
updated
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (10/15)

11. Project module:
Create, customize fields in project table
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (11/15)

12. Project Critical Issues
and Change Requests
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (12/15)

13. Service Management in database view:
Schema map of pm_project table
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (13/15)

14. CIO Roadmap:
Using reports and timeline visualization
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (14/15)

15. THANK YOU ALL
FOR THE ATTENTION!
Skender Kollcaku (Consoft Sistemi) – Università degli Studi di Milano-Bicocca (15/15)