1. Five common e-commerce pitfalls are discussed along with how to address each one. The pitfalls include: just starting without a plan, assuming the internet is free, not investing in advertising, thinking all visitors will buy, and taking consumer trust for granted. For each pitfall, strategies are provided such as creating goals and a business plan, budgeting for costs, focusing on conversion and measurement, optimizing the sales funnel, and demonstrating quality and trustworthiness.