SlideShare a Scribd company logo
5 e-commerce pitfalls
Patrick Marck – Director FeWeb
(and how to
turn them into
your
advantage)
1.
Just start
1.
Think before
you start
Strategy
• Measurable goals
• Specific actions
Business Plan
• Product
• Price
• Place
• Promotion
• People
2.
The Internet is
for free.
Invest in
• Back office automation
• Web design & User interface
• Findable information
• Reviews & social endorsement
• Upsell opportunities
• Optimisation for mobile
2.
Your budget is
key
3.
People will
find me
3.
Invest in
advertising
Focus on
Conversion
&
Measurement
4.
All visitors are
buyers
4.
Visitors must
be led to the
checkout
Sales funnel optimisation:
the shortest way to the checkout
Easy checkout
- Trusted payment partners
- Transparency of delivery options and prices
- clear and short entry forms
- Receipt with product details, refund policy, purchase
confirmation
5.
Take
consumer trust
for granted
5.
Show you’re
worth it
• Design
• Transparancy
(prices, guarantee, delivery,
refund, customer service,…)
• E-Commerce quality labels
• Social endorsement
Join us!
patrick@feweb.be
THANK
YOU !

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E-Shop Expo 2015 Feweb Patrick Marck

Editor's Notes

  1. Don’t underestimate the business part of the internet business. Take the enthousiasm to start and put into writing. Make sure you have defined a long term strategy: What do you want to achieve? Where do you want to be in 5 years? How will you get there? Develop a business plan and translate the 4P’s into digital. Define your products. What will you sell and what not? Why is it better at your webshop? How will you define the price of your products? What will be your margin? Where’s your profit? What’s your market? Think local or think big? How will you promote your webshop? How will your business/products stand out among the thousands of other webshops? Who’s your target group? How will you reach them? But also: Who do you need to make your business successful?
  2. Make sure to be found on the internet: seo & sea, but also native advertising (content marketing), social media presence, affiliate, Reach out via e-mail, programmatic buying and other measurable media.