SlideShare a Scribd company logo
e-Marketing and e-Commerce found dead side by side.
                            “e” is the main suspect!
Changing Consumption Patterns
Changing Consumer Expectations
AIDA doesn’t live here anymore
Data connecting the dots
Changing
                       Consumption Patterns
96% of UK Shoppers have researched online before buying in-store
65% of UK Shoppers have researched in-store before buying online
43%        of UK Shoppers have researched mobile while in-store shopping


                                  Source: Emarketer Multichannel Retail Report, August 2012,
Varying Purchasing Behavior




               Source: Tradedoubler – Mobile Consumers & You 2012
Multitude of 3d Party Touchpoints
Changing Consumer Expectations
AIDA doesn’t live here anymore
AIDA doesn’t live here anymore!
Who said Social is not for Customer Service?
Data connecting the dots
Single Product View & Central Management
Single Product View & Central Management
Single Product View & Central Management
odysseasn@thinkdigital.net

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