1

2

Responsibility of the E-commerce Co.

1

Responsibility of payment facilitator

2

PSP

Supplier

PSP

3

Online buyer registers on Ecommerce site by furnishing
personal details

6 Supplier receives customer &

order details from Harman.
Receives payment from
customer’s bank through PSP

Delivery
Agency

7 Delivery agency delivers the

Supplier

product to the customer and
provides Supplier with POD

6 Supplier does billing to

Customer & hands the product
over to the Delivery agency

3

Responsibility of the Supplier

hinavamishra.com

E commerce Order and Payment Processing SOP by Abhinava Mishra

  • 1.
    1 2 Responsibility of theE-commerce Co. 1 Responsibility of payment facilitator 2 PSP Supplier PSP 3 Online buyer registers on Ecommerce site by furnishing personal details 6 Supplier receives customer & order details from Harman. Receives payment from customer’s bank through PSP Delivery Agency 7 Delivery agency delivers the Supplier product to the customer and provides Supplier with POD 6 Supplier does billing to Customer & hands the product over to the Delivery agency 3 Responsibility of the Supplier hinavamishra.com