The document discusses electronic commerce (e-commerce), including its history, types, features, categories, benefits, and limitations. E-commerce emerged from the need for more efficient computer use in banks and businesses. It began with electronic fund transfers and has expanded to various business models including B2B, B2C, C2C, C2B, B2G, G2B, and G2C. The document outlines the key aspects of each model and provides examples. Benefits of e-commerce include lower costs, higher margins, and better customer service. Limitations include security issues, system scalability challenges, and the risk of internet startups.

1. Presented By,
Dipak Mistri (T.Y.B.C.A)
Apeksha Modi (T.Y.B.C.A)
ParaCollegeofComputerApplication
Mehsana-384001

2. Introduction
History
Scope of E-commerce
Types
Features
Categories
Limitation
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

3.  E-commerce stand for Electronic Commerce.
 E-commerce is a concept that describes the process of buying ,
selling or exchanging products, services, and information via
computer network including internet.
Customer
E-comm Website
Product
Database
Payment
processor
Shipping
Provider
Admin Interface
You
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

4. ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

5.  The need for electronic commerce emerged from the need to use
computers more efficiently in banks and corporations.
 With the increasing competition there was a need amongst
organization s to increase customer satisfaction and information
exchange.
 Electronic commerce started with the introduction of electronic fund
transfer (EFT) by banks.
 Over time many variants of EFTs within banks were introduced like
debit cards, credit cards and direct deposits.
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

6.  E-commerce is all about online purchasing and selling of
different products and services. Now, people prefer to buy
everything from online shopping portals including electronic
gadgets, books, lifestyle accessories, home décor and
furnishing items, cosmetic products and more. With the
increasing popularity of online shopping, companies keep
introducing their new products and services on their business
websites throughout the years.
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

7.  Pure E-commerce : refers to a situation where a business transacts its
business activities PURELY online. That is, the goods or services sold
do not have any physical presence. Take a business that sells software
Ex : download or one that sells music file online
 Partial E-commerce : on the other hand refers to a slightly opposite
situation where a business has an online presence, but still has a
physical location for the goods and services it sells.
Ex : Amazon, wal-mart and any other you can think of. You buy
the goods online, but receive them physically.
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

8. Quality of image
Alternate View
Zoom feature
Consumer Reviews
Product Comparison
Live chat
Product Demo
‘E-mail a friend’ button
Show products on human models
Share buttons
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

9. B2B (Business-to-Business)
B2C (Business-to-Consumer)
C2B (Consumer-to-Business)
C2C (Consumer-to-Consumer)
B2G (Business-to-Government)
G2B (Government-to-Consumer)
G2C (Government-to-Consumer)
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

10. B2B (Business-to-Business)
 Companies doing business with each other such as manufacturers selling
to distributors and wholesalers selling to retailers.
 Pricing is based on quantity of order and is often negotiable.
Business
Organization
Wholesaler Website
Orders
Order
Processing
[ Figure : B2B ]
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

11. Internet
1.Hosts product details
2. Accesses product
information
3. Places an order
for the product
4. Receives order
processes and
dispatches product
Seller Business Buyer Business[ Figure : B2B ]
www.indiamart.com
EX :
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

12. B2C (Business-to-Consumer)
 The B2C model involves transaction between business organization and
consumers. It applies to any business organization that sells its product of
consumers over the Internet. These sites display product information in an
online banking, travel services, and health information.
Business
Organization
Consumer Website
Orders
Order
Processing
[ Figure : 1 ]
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

13. Internet
1.Hosts product details
2. Accesses product
information
3. Places an order
for the product
4. Receives order
processes and
dispatches product
Seller Business Buyer
[ Figure : B2C ]
www.yebhi.com
EX :
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

14. C2C (Consumer-to-Consumer)
 Website following C2C business model helps consumer to sell their assets
like residential property, cars, motorcycles etc. or rent a room by
publishing their information on the website. Website may or may not
charge the consumer for its services. Another consumer may opt to buy
the product of the first customer by viewing the post/advertisement on
the website.
Website
Consumer 1 Consumer 2
Places Advertisement
Receives Products
Receives Money
[ Figure : 1 ]
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

15. InternetInternet Facilitor
1.Hosts the product with
the portal
2.Access product information
from the portal
4.Buys products on the behalf
of the buyer
3.Places an order on the
portal
5. Sells product to be the buyer
Consumer Consumer
Seller Buyer
[ Figure : C2C ]
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A
www.quikr.com
EX :

16. C2B (Consumer-to-Business)
 In this model, a consumer approaches website showing multiple business
organizations for a particular service. Consumer places an estimate of
amount he/she wants to spend for a particular service. For example,
comparison of interest rates of personal loan/ car loan provided by
various banks via website. Business organization who fulfills the
consumer's requirement within specified budget approaches the
customer and provides its services.
Website
Consumer 2
Places Advertisement
Receives Products
Receives Money
Business
Organization
[ Figure : 1 ]
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

17. InternetInternet Facilitor
1.Hosts the product with
the portal
2.Access product information
from the portal
4.Buys products on the behalf
of the buyer
3.Places an order on the
portal
5. Sells product to be the buyer
Consumer
Seller Buyer
[ Figure : C2B ]
www.yebhi.com
EX :
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

18. B2G (Business-to-Government)
 B2G model is a variant of B2B model. Such websites are used by
government to trade and exchange information with various business
organizations. Such websites are accredited by the government and
provide a medium to businesses to submit application forms to the
government.
Business
Organization
Website
G2B (Government-to-Business)
 Government uses B2G model website to approach business organizations.
Such websites support auctions, tenders and application submission
functionalities.
Government
Business
Organization
Website
Government
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

19. G2C (Government-to-Consumer)
 Government uses G2C model website to approach citizen in general. Such
websites support auctions of vehicles, machinery or any other material.
Such website also provides services like registration for birth, marriage or
death certificates. Main objectives of G2C website are to reduce average
time for fulfilling people requests for various government services.
Citizen
Government Website
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

20.  Lower cost
 Economy
 Higher Margins
 Better Consumer Service
 Quick Comparison Shopping
 Productivity Gains
 Team Work
 Knowledge Markets
 Information sharing, convenience and control
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

21. Security
System and Data Integrity
System Scalability
E-commerce is not free
Consumer Search is not efficient OR cost effective
Customer Relation problem
Products people want buy online
Corporate Vulnerability
High risk of Internet start-up
ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

22. ParaCollegeofComputerApplication
Mehsana-384001
Developed By,
Dipak Mistri
Apeksha Modi
B.C.A

23. ParaCollegeofComputerApplication
Mehsana-384001
B.C.A