How To Be the A-Team and not the Geek Squad (2014 NY Tech Summit)
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IT career success is not solely based on being a subject matter expert. Establishing your professional value and brand is largely based on your development of softskills. This presentation I delivered at the 2014 NY Tech Summit presents some of the core elements for IT success personally and professionally.
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How To Be the A-Team and not the Geek Squad (2014 NY Tech Summit)
- 1. How To Be the A-Team and not the Geek Squad Eric J.T. Caballero, Presenter
- 3. Equip (provide what’s needed) Ensure (up & available) Empower (productive & innovative) What does IT do?
- 4. Problem Solving Communicating Collaborating Engaging Being Professional How does IT deliver the E’s?
- 6. Entry Level Low Experience Modest Value to the Organization Common Professional Development Mid Level Mid Experience Higher Value to the Organization High Level High Experience Highest Value to the Organization $ $$ $$$
- 7. Support Analyst Low Experience Modest Value to the Organization Common Professional Development Jr. Engineer Mid Experience Higher Value to the Organization Sr. Engineer High Experience Highest Value to the Organization $ $$ $$$
- 8. Programmer Low Experience Modest Value to the Organization Common Professional Development Jr. Developer Mid Experience Higher Value to the Organization Sr. Developer High Experience Highest Value to the Organization $ $$ $$$
- 9. Project Mgr. Low Experience Modest Value to the Organization Common Professional Development Director Mid Experience Higher Value to the Organization CIO High Experience Highest Value to the Organization $ $$ $$$
- 10. CIO Operations Director Engineers Techs Applications Director Developers Analysts Trainers Projects Director Project Managers Specialists CTO CISO Basic IT Function Framework
- 12. Focus on solutions not problems Use an open mind Assess neutrally Think in possibilities Language of action Simplify #1 Problem Solving
- 14. Have an objective Articulate clearly Know your audience Watch the technobabble Be succinct Mindful of your tone #2 Communicating
- 16. Check your ego Be flexible Take responsibility Constructively criticize Be succinct Be helpful #3 Collaborating
- 18. Know the mission, values, goals Learn the industry Respect the history Be part of the culture Understand the politics Truthful and genuine Tell stories #4 Engaging
- 20. Work towards goals Be accountable Be considerate Be consistent Be tidy Dress appropriate #5 Be Professional
- 21. NO:
- 24. Connect effort to impact Connect impact to outcomes Link skills and effort to quality Identify career paths Link Staff To The Organization
- 26. Create learning opportunities Involve staff in information sharing Ask staff for opinions Answer all questions Enable and recognize efforts Know them as people Link Staff To Leadership
- 27. Admits wrong Accepts constructive criticism Focus and does what’s right See’s challenge as opportunity Open minded Adaptable Moral & ethical standard Who You Want To Work With No Whining Finish what they start Reads regularly Balanced work-personal life Can say no Inquisitive Respectful
- 28. EJTCaballero@outlook.com @EJTCaballero www.linkedin.com/in/ericcaballero Thank You! All images used are the property of their respective owners.
Editor's Notes
- Thank you’s Acknowledgements Personal introduction Presentation description What is the essential IT function Soft skills that deliver IT effectively Typical position classes Simple IT function breakdown Key aspects of critical softskills Keys to staff engagement and satisfaction © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This is an iconic image of user frustration with the tech we provide people Non-intuitive interface No training No obvious help mechanisms Vague or technobabble feedback © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- IT does the 3 – E’s © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Delivering the E’s is based on Soft Skills first and Hard Skills second Hire personality and character Train for performance and skill © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This is an iconic image of the backroom IT person Snarky Lacks empathy Wears tech like a status symbol Lack’s approachability © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Typical breakdown of how careers trend professionally As years on the job increase, typically so does experience As experience increases, typically so does a persons value to the organization As value to the organization increases, typically so does compensation © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Here’s the same chart showing an operational position, a break/fix tech growing into a valued engineer or SME © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Here’s another typical career path of a developer starting out as a programmer and growing into a Sr. Developer or Solutions Architect © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- And one more example of a career path that can occur from a Project Manager to Director to C-level © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This chart represents a simple representation of an IT function that covers the major areas At the top of accountability you can see the CIO as the executive leader within the organization The CTO will be the senior leadership person for ensuring the continuity of the technical and operational infrastructure The CISO will be the senior leadership person for ensuring the integrity and availability of data and information that drives business decisions Directors will typically lead and manage staff within their areas of technical focus Operations oriented directors lead engineers and techs that are putting the hardware and systems in place Applications oriented directors lead software and development efforts Project Management Directors lead managers and teams focused on delivering projects across operational or application areas © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Here we see an iconic representation of problem solving – how do we fit the round peg in the square hole The number one skill required of all IT people A practiced, learned and evolving skill shaped by experience, knowledge and environment © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Expert problem solvers Think logically Observe with the senses Identify variables Methodical Identify issues Collect information Isolate causes Hypothesize solutions Narrow the choices Plan the fix(s) Implement and test Review and repeat as necessary © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This represents an example of how communication between people can carry different meanings and interpretations You can see how you can be absolutely direct in your statements and still not convey your intention © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This is where some of the biggest opportunity exists to integrate into the daily conversations and flow of an organization This is where being approachable and pleasant to deal with are key assets People want to talk to IT, they just feel they don’t know how to convey technical issues in a way that you’ll understand Simplify tech speak What are your trying to accomplish? What is the overall goal? What have you tried? What were the results? Be helpful Every person has a schedule to keep © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Here we have a movie representation of collaboration Ironman is IT – heavy tech presence Captain America – org president big on the mission and message Thor – pretty face of sales and marketing Black Widow & Hawk – org specialists and project managers Hulk – financial officer/controller, smashing your request for funding and budgets © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Collaborating is teamwork Putting yourself out there saying I want to contribute and be a part of accomplishing something I want to move the ball forward I will do my part and be accountable for my achievements I will support others and help keep everyone on task IT projects fail all the time due to poor collaboration Must deliver on agreed upon desired outcomes and benefits from stakeholders – not technical specs © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Here is a scene representing people being fully engaged in their work They’ve linked their personal passions and skills with something they find fulfilling They’re motivated They’re focused They’re action-oriented © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Being a part of a team, department or organization is to invest effort in knowing that team, department or organization If you don’t take an interest in the org, you affect the level of interest the org takes in you Take staff thru the organization to understand: Its people Its processes Its services Its products Give their work context Let them see how they plug in © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- In the Pursuit of Happiness, Will Smith’s character overcomes adversity with dedication and professionalism and succeeds professionally to succeed personally In his appearance In his demeanor In his skill In this actions © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Your sense of professionalism is one of the most lasting impressions on other people No matter how long or short the encounter – how you deal with others on work issues matters This is where other soft skills like problem solving, communicating, collaborating and engaging all come together And they see you in your Appearance Body language Mannerisms Face Appearance matters Makes you approachable It puts people at ease © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Don’t make this your personal brand statement It gives the impression your into your own thing more than caring about everyone else It goes against a common sense of professional appearance by others It gives of a sense of narcissism that goes against teamwork © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- This represents a basic guideline of standard professional dress Neat and clean No wrinkles Clean shoes Tucked shirt Modest showing of ink, piercings and other personal expression accessories © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- The Bill Lumbergh character represents a true disconnect between leadership and staff No genuine intent to create camaraderie Dresses with a sense of elitism Gives orders with no sense of context or explanation © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Much of quality lies in between a person doing what is necessary and what is appropriate That distance has much to do the level of engagement a person has to the organization If a person feels appreciated and they contribute – quality, attitude, sense of teamwork all increase © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- People follow a leader The person who’s out there at the forefront yelling, screaming for attention to his cause - mostly just looks crazy The person who’s out there at the forefront yelling, collaborating, engaging, problems solving – he’s leading Your recruiting the first person, not the whole team More are willing to join when the see the 2nd person, not the lone crazy After the 1st person, teambuilding naturally gets easier © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- Be the example In what you say In what you do In what you accomplish Team’s respond to leaders, managers and supervisors Listen Respond Answer Guide Give them time Put them as a priority © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- In closing, here are some characteristics of people you want to work with and be around Building teams is not necessarily about consistency of staff traits but how each person compliments the existing team to bring something different, needed and valuable Every problem looks different thru each person’s eyes You are creating a framework and environment for best practice and adding in the people you think can adapt, focus, grown and provide value It’s different for each organization and part of a dynamically changing target © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.
- © 2014 Eric J.T. Caballero This presentation is the property of the copyright holder. Any use, distribution or modifications must come at the direct, explicit permission of the Eric J.T. Caballero. All images used are the property of the respective owners and intended for illustrative purposes and non-profit use.