TechEd NZ 2014: Delivering end-to-end Video Experiences with Azure Media Services
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TechEd NZ 2014 - DEV312 - James Carpinter Video is transforming how organizations create compelling customer experiences and how they share knowledge and engage with employees. The reality is challenging though: how do you provide a first class experience on an ever-expanding range of browsers and devices, and all while managing cost? Come see how Azure Media Services allows developers to build sophisticated media workflows to ingest, encode, encrypt, package and deliver any content, at any time, in any place and on any device.
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(1) Keeping pace with changing technology and customer expectations is challenging for Toyota, as platforms, cloud services, and competitors constantly evolve while staff and customers demand more.
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This document discusses the importance of customer engagement and keeping pace with customer needs. It emphasizes understanding customers at multiple levels, from the end users to various partners in the value chain. It promotes taking a holistic approach to customer engagement by aligning the entire organization around the shared purpose of enhancing lives. Breaking large goals into smaller, more manageable pieces is recommended to make progress without becoming overwhelmed. Different tools and approaches can be used, but the focus should remain on solving customer problems. Internal customer engagement is also important to help the various groups work together successfully.
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The document discusses business transformation across New Zealand Police. It notes that New Zealand Police has approximately 12,500 staff including 9,000 sworn officers, and has deployed 7,000 mobility devices and 4,100 tablets to frontline officers across its 12 police districts and 371 stations. It also discusses the Realtime Intelligence and Operational Deployment (RIOD) system which provides situational awareness, an Integrated Safety Response program, and collaboration between agencies with a focus on better outcomes for individuals.
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This document discusses taking people on a change journey and the challenges of keeping pace with change. It emphasizes the importance of creating a shared vision with one's team first when undergoing transformation. While projects may be completed on time and under budget, truly embedding change and evolving culture takes significantly more time. Lastly, it notes that breaking old habits and fully embracing new ways of working can take individuals 21 days.
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Keep pace with new technologies and changing customer demands while maintaining data security. Convergence allows for faster learning and adaptation compared to competitors through empowering employees with technology to better serve customers.
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The document discusses the challenges of keeping pace with new technologies like cloud services, platforms, and customer expectations while also keeping data and intellectual property safe. It notes that boundaries are becoming less defined as people use personal devices, cloud services, and collaboration tools in many different places. It raises questions about how to keep pace with changes while maintaining security, what is different now compared to before, whether the cloud makes things cheaper, how to learn about new technologies, and how to ensure an organization is keeping up with changes safely.
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Intergen Convergence 2017 - Data as your most important asset
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Intergen Interconnect
Business Change Management is more than just sending out a few emails, doing a bit of training and writing a new policy. It is about understanding the things that make the business unique, working with people to find out how the change will actually affect them and how they feel about it. You can then provide them with the right information and tools to comfortably and confidently transition to the new system.
Equally, it’s not a one off, hit and run activity. Supporting people as they transition to new ways of working should be ongoing throughout the life of a project and beyond.
This approach leads to the development of a change strategy, creation and delivery of communications and training resources, and the facilitation of all staff training.
Working with people to understand their needs and then coming up with practical and creative ways to address them allows you to come up with targeted approaches to getting people on board.
It’s hard not to be inspired by someone who is actually excited and committed to change. Alternatively, change is never successful when a solution is thrown in and people feel that leaders are ‘doing it to them, not with or for them’.
Enters InterConnect, a proven approach that focuses on what your business wants to achieve and then works with your people leaders to give them the skills and confidence to support their teams through the transition. The approach is based on having conversations, providing an open forum for teams to discuss the changes and giving your leaders the knowledge and skills to maintain the drive for change.
Your cyber security webinar
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The changing threat landscape means organisations need to be vigilant and smarter about security. While businesses still face threats from infected devices and malware, attackers have also moved beyond that. For example, there is an increasing number of targeted email attacks with cyber criminals spending time to monitor communications so they can imitate emails that are so sophisticated that even relatively savvy users will open them.
This webinar will explore the building blocks required to ensure you have the roadmap required to best protection against cyber attacks. We will provide you with a high level view of the following topics:
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Dynamics Day 2016: Microsoft Dynamics 365 first look
The document discusses Microsoft Dynamics 365 and its features. It describes how Dynamics 365 provides a common application platform with PowerApps, Microsoft Flow, and a common data model. It can connect different business systems and data sources. Dynamics 365 includes solutions for sales, customer service, field service, operations, and more. It also discusses how users can consume Dynamics 365 through different pricing plans and licences. For existing Dynamics users, it explains they have a choice to stay on their current version or transition to Dynamics 365.
Dynamics Day 2016: service transformation through digital platforms
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inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
HERE IS YOUR WEBINAR CONTENT! 'Mastering Customer Journey Management with Dr. Graham Hill'. We hope you find the webinar recording both insightful and enjoyable.
In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
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