The document discusses hosted managed services (HMS) for customer communications management (CCM). It notes key trends driving CCM to shift from on-premise to cloud-based models and from product-based to outsourced service-based approaches. The document defines HMS as a model where a vendor hosts CCM software in the cloud and manages services for an enterprise. It lists benefits of HMS like faster deployment, easier scalability, cost savings from reduced hardware needs, and continuous updates with zero downtime. It recommends that enterprises consider HMS when revisiting their CCM strategy to gain benefits around time-to-value, scalability, security and lower total cost of ownership.