CCC is an online contact suite that allows businesses to efficiently conduct phone and SMS campaigns to reach out to large numbers of customers. It features include predictive dialing to maximize call time, audio blasting of static or personalized messages, SMS broadcasting, and tools to monitor call quality such as recording, monitoring, and whispering. The interface is simple and easy to learn.

1. More Contacts in Less Time

2. A Contact Center for your
business at your fingertips
Sales
Debt collections
Promotions
Reach out to all
your customers in
just minutes
Ensure quality
customer
interactions
Customer Service
Appointment Confirmations
Reminders
Advertising
Renewals
Polls and Surveys

3. What is CCC?
• Online contact suite.
• Phone and SMS campaigns.
• High visibility of interactions.
• Simple user interface.
• Short learning curve.

4. Direct Communications in Volume
CCC enables mass reach:
Telemarketing
Soft/Hard Debt Collection
In/Out Customer Service
Campaigns Blending

5. Visible interactions with
your customers
All calls are logged and recorded to keep everyone on
top of their game:
• Ensure high quality service.
• Ensure timely follow ups
• Ensure company policy is followed
• Cross-train from top performers

6. CCC Features
Audio Blaster – Generic: Broadcast of static audio message.
Inbound: Automatic Call Distribution on incoming calls
SMS: Broadcast of personalized SMS messages.
Predictive Dialing: Mass dialing on large lists. Maximizes call time.
Selective Dialing: Individual dialing from short lists. Maximizes contact rate.
Manual Dialing: Individual dialing using keypad. For ocassional calling.
Audio Blaster – Variable: Broadcast of personalized audio messages.

7. User Interface
• Simple and Friendly
• Easy to Learn

8. Audio Blaster – Generic
Same audio file is broadcast to all call recipients
• Broadcast of static audio message
• Audio can be:
– Uploaded as a .WAV file
– Recorded directly on the web browser
– Synthesized with Text-to-Speech technology (TTS)

9. Audio Blaster – Variable
A personalized audio file is played to each individual recipient

10. SMS
Dear Darren Cobbs, you
have a balance owing of
$290.11 on your Platinum
service plan. To avoid
service interruption please
pay before Thursday,
January 26, 2017
• Mass SMS broadcast.
• Messages up to 160 characters.
• No action required from recipient.
• Ideal for notification of amounts, dates, etc.

11. Predictive Dialing
CCC screens out:
– Busy numbers
– Disconnected numbers
– Unanswered calls
Agents spend most of their in actual conversations.
Typically boosts 5x the number of contacts.
CCC does the “heavy lifting”
of mass dialing.

12. Call Recording
• CCC records all agent conversations
• Recordings searchable by number/date.
• Available for download for up to 6 months.

13. Call Monitoring
• Supervisors can monitor live calls
• Monitoring can be done from any location
• Vital for quality assurance

14. Whispering
• Supervisors can whisper instructions to agents
• Useful feature for coaching and
training.
• Only the agent will hear supervisor.

15. Dynamic CallerID
• Ideal to avoid CallerID blocking
• Outbound calls display dyamic CallerID.
• Increases contact rate.
Ringing
555-555-5555
Ringing
444-444-4444
Slide to Answer Slide to Answer

16. www.ccc.uno