This document provides information about Microsoft's mixed reality business applications for Dynamics 365, including Remote Assist, Layout, and Guides. It summarizes the key capabilities of each application, such as using Remote Assist for remote collaboration, Layout for virtual space design, and Guides for hands-free instruction. Technical requirements and pricing are also mentioned. Customer examples and resources for learning more are provided.

2. Social
 www.365portal.org
 Twitter: @Dyn365Community
 Linkedin: @365-Saturday
 Hashtags
 #365Zurich
#365Saturday
#msdyn365
 Wifi:
 Pass: TBC
 Community.Dynamics365.com

3. Giorgio Garcia-Agreda
CEO @CRIONET
MICROSOFT MVP BUSINESS SOLUTIONS
SOME OTHER CERTIFICATIONS ☺

6. Clemente Giorio
@tinux80

7. Deltatre is the technology business behind
the world’s most high-profile sports and
entertainment brands

8. We’re powering the most watched
sporting events in the world
FIFA World CupUEFA euro UEFA Champions LeagueSummer Olympic Games
Winter Olympic Games
NFL Super Bowl

9. REAL LIFE

10. Digital disruption

12. “How can a brand deploy business
disruption? Is there a secret to disruptive
innovation?”

13. The phrase “disrupt or be disrupted” is a misnomer. In many ways, debating
whether or not Tesla Motors or Apple fits the disruptive model or not misses the
point. What matters more is turning your customers into lifelong devotees, not
trying to make this or that product disruptive.

14. Modern Unified Intelligent Adaptable
Talent
Marketing
Service
Finance
Sales
Operations
Power platform
Power BI Flow PowerApps

15. Why Mixed Reality?

16. Mixed Reality, Artificial
Intelligence and
quantum computing are
three path-breaking
technologies that will
shape the future.

17. **Doc Palmer - https://www.reliableplant.com/Read/4722/wrench-time
https://en.wikipedia.org/wiki/Forgetting_curve
https://medium.com/@MyLeanMBA/what-is-a-forgetting-curve-d3349c67a647
The workforce is changing…
2D screen training is not well
suited to real world work
Humans forget 80% of
what they learn after 30
days...***
In the US, ~ 3.5 million manufacturing jobs will be created
over the next decade, but more than 50% of these will go
unfilled.*
60% of open skilled production positions are going unfilled
due to talent shortages.*
Work is increasingly complex.
Speed, quality, and safety are critical.
65-75% of a technician’s time can be “non-wrench time”**
Assembly process can change every 5 mins.

18. Mixed reality solves foundational business problems
across industries

19. DEMO ☺

20. Dynamics 365 Remote Assist

22. Introducing Remote Assist
 Solve problems faster in context with mixed reality.

23. Technicians solve problems
in real time with the help
of remote experts
Managers walk the job
site without being on
site
Bring information into
view
Microsoft Dynamics 365 Remote Assist

24. Remote Assist
technical requirements
Minimum
• Microsoft HoloLens or ARCore enabled devices on 4/1
• A valid Dynamics 365 Remote Assist license
• An Azure Active Directory account
Required for additional
features
• Dynamics 365 for Field Service license
• Power BI license
For more information on these requirements, see
aka.ms/RemoteAssistRequirements

25. Get Remote Assist now
To learn more
about how to buy and deploy,
visit aka.ms/DeployMixedReality
$65
Per user/month

26. Customer evidence
Remote Assist

28. Resources – Remote Assist
How to buy and deploy
Technical requirements
•
•
•
•
•

29. Dynamics 365 Layout

31.  Design spaces in context with mixed reality.

32. Experience
room layouts in
real-world scale
Edit physical
designs easily
Move from
concept to completion
with confidence
Microsoft Dynamics 365 Remote Assist

33. Minimum
• Microsoft HoloLens OR a Windows Mixed
Reality headset, Ultra PC, and motion
controllers
• A valid Dynamics 365 Layout license
• An Azure Active Directory account
Required for additional features
• Microsoft Dynamics 365 Import Tool
• Microsoft Visio license
• Dynamics 365 Remote Assist license
Layout
technical requirements
For more information on these requirements, see
https://aka.ms/LayoutRequirements

34. Get Layout now
To learn more
about how to buy and deploy,
visit aka.ms/DeployMixedReality

35. Resources - Layout
Dynamics 365 Layout
Mixed reality business applications
Mixed reality
Dynamics 365
How to buy and deploy
Technical requirements
Microsoft documentation
Microsoft Support
Microsoft HoloLens
Windows Mixed Reality headsets
Windows 10 PC
Microsoft Office
Microsoft Teams
Office Admin Center
Enterprise agreements (Volume Licensing
Portal)
Cloud Service Provider (Partner Center Portal)
Microsoft Store for Business
Microsoft Store
Microsoft Azure Active Directory
Microsoft Intune
Microsoft FastTrack

36. Dynamics 365
Guides preview

37. Introducing Dynamics 365 Guides
Learn by doing

39. Microsoft Dynamics 365 Guides Pillars

40. Dynamics 365 Guides
No code authoring allows employees without specialized 3D or
programming skills to author guides.
Tethered instruction cards provide a simple step by step
structure with each card linked to where the work gets done to
ensure nothing is missed.
Hands free gaze control allows workers to use gaze for
controlling the interface if they need to be hands free.
Use images, video or 3D holograms in addition to the
instruction cards to show what needs to be done where.
Automatic media optimization of images and video
automatically convert and optimize for HoloLens.
Pre-loaded library of 3D assets like arrows, rings, and hands
help you build guides without custom models.
Custom 3D models in FBX and GLTF format are automatically
transcoded to GLB for import.

41. Dynamics 365 Guides
Power BI powered dashboards visualize valuable insights;
identify the average time required for users to complete a task
or step.
Powered by Dynamics 365 and Common Data Service allows
partner and customer access and integration.

42. Guides
Technical Requirements
Device:
• Microsoft HoloLens devices for Operating and
Authoring
• Windows 10 (UWP) PC for Authoring and Analysis
Software/Applications:
• Dynamics 365 Guides (Preview) Application,
downloaded
from Microsoft Store on HoloLens
• Dynamics 365 Guides (Preview) Application
downloaded
from Microsoft Store or Store for Business on PC
Trial Sign Up:
• Sign up for Preview Access at
http://aka.ms/getGuides

43. Customer evidence - Guides

45. Get started now
General
Dynamics 365 Guides Preview
aka.ms/getguides aka.ms/guidesapp
Mixed reality business applications
aka.ms/MixedRealityBusinessApplications
Dynamics 365 – dynamics.microsoft.com
Support
How to buy and deploy - aka.ms/deployguides
Requirements - aka.ms/guidesrequirements
Guides documentation - aka.ms/guidesdocs
Microsoft documentation – docs.microsoft.com
Microsoft Support - support.microsoft.acom/en-us
Hardware
Microsoft HoloLens - HoloLens.com
Windows 10 PC - aka.ms/Windows10PC
Software
Microsoft Office - aka.ms/MicrosoftOffice365

46. Many use cases across industries
FINANCIAL SERVICES
GOVERNMENT
HEALTHCARE
MANUFACTURING
EDUCATION
RETAIL

47. THANK YOU!

48. Dynamics 365 Community
Benefits
• Participate and help
build a pool of
knowledge that’s
accessible by
members at any time!
• Expand your network
by engaging with
peers
•
•
•
•
•
•
Join the Dynamics 365 Community, where you can interact with your peers and Microsoft Dynamics
365 experts. You can get answers to your questions by posting questions in the forums, starting
discussions, reading informative blog articles, and watching how-to videos.
https://community.dynamics.com