A complete and secure solution for data collection, self-service for customers, employees, and vendors is Dynamics 365 portals. Know more.

1. When to use Dynamics 365 Portals?
Need a complete solution for data collection, self-service for customers, employees, and vendors, and
traffic spikes?
Dynamics 365 Portals may be the answer. It is software as a service (SaaS), with built-in features,
that allow users to create web-based self-service portals and websites quickly and easily.
So, whether you are an IT professional looking for ways to optimize the customer experience or a
small business owner seeking more effective ways to communicate with partners, you can do
everything using the Dynamics 365 portal.
Wanna know how?
This article will provide insights into Dynamics 365 Portal potential and when it is best used. So read
on for all you want to know.
What Are Microsoft Dynamics 365 Portals?
Currently referred to as Power Pages, Microsoft Dynamics 365 Portals or Power Portals are a
cloud-based web portal that offers businesses, large and small, the ability to share information and
securely provide customer service. They can offer solutions to e-commerce, customer service,
marketing resources, and more with an easy-to-use platform for customers to find what they need and
engage with your business.
Why use the Dynamics 365 Portal?
Dynamics 365 Portals, now Power Pages, help businesses create interactive websites with customized
content. With Dynamics 365 Portals, you can easily create digital experiences on any device, so
customers can access your content anytime and anywhere.
Businesses can use it to allow customers to log in to view account information. Communicate with
employees about tracking their work, contract management, and providing support for customers and
partners. Additionally, the portals can be used for on-site events, such as training sessions and forums.
Furthermore, you can also add value with artificial intelligence (AI) tools, such as chat bots, and
machine learning, that provide users with personalized experiences.

2. Dynamics 365 Portals Structure and Functionality:
The structure and functionality of Dynamics 365 Portal allows your
customers to:
1. Easily access the information they need with custom dashboards that show the latest updates
from portals in real-time.
2. Organize product pages, search bar, and filters to help customers find and purchase products
quickly.
3. Interact with staff by submitting tickets and feedback directly within the portal.
4. Connect additional services or accounts for enhanced usability each time they log in. For
example, integrating Dynamics CRM, Dynamics AX or Power Platform applications into the
portal.
5. Monitor usage analytics of their activity within the portal. This will enable them to better
understand how they interact with your company over time and make changes accordingly.
When to Use Dynamics 365 Portals?
When you choose Dynamics 365 Portals, you can select from three main categories. Each type was
designed for a different purpose, so it's critical to understand which one is best for you.
• Customer Self-Service Portal
A customer self-service portal is the perfect solution for businesses that provide support and
information to their customers. This type of portal allows customers to quickly view their account
details, order products or services, and submit service requests. It also increases customer satisfaction
by giving them access to the information they need quickly and conveniently.
• Partner Relationship Portal
Partner relationship portals are designed for businesses that work with multiple vendors or partners.
This portal facilitates real-time communication between partners. With this type of portal, both
partners can access crucial data related to sales, inventory levels, or marketing efforts using a secure
platform.
• Employee Engagement Portal
An employee engagement portal provides an easy way for employees to stay up-to-date on company
initiatives, policies and procedures, as well as share their ideas and feedback with management. This
type of portal can keep staff motivated and engaged with the organization's mission and goals. It can
also provide a platform for better collaboration between team members.
When you need an efficient portal solution to give customers access to vital information and
resources, Dynamics 365 Web Portal could be the right fit for your business.
Benefits of Dynamics 365 Portals
Here are some of the key advantages of Dynamics 365 Portals.

3. • Scalability
Many businesses are in constant flux and need solutions that adapt to their changing needs. Dynamics
365 Portals offers this scalability by allowing users to easily add content, adjust layout and workflow
processes, as well as add enhanced features as needed. With its powerful UI, creating complex task
management systems is also simplified.
• Customization
Dynamics 365 Portals offers extensive customization options to meet the unique needs of your
business’s customer experience applications. Templates allow users to create individualized features
based on their preferences and needs. Additionally, the portal allows admins to set up automated
workflows that streamline operations while still controlling its settings.
• Security
With Dynamics 365 Portals, customers can trust their data is secure with built-in security protocols,
such as access control models, authentication mechanisms and single sign-on support. Moreover,
administrators can grant or deny access levels to specific users or groups, depending on their roles and
requirements.
• Cost-Effective
Dynamics 365 Portals are a cost-effective way to create self-service customer experiences. Instead of
hiring specialized staff, you can quickly create content available to users 24/7. With portals, you can
save time and money while providing the best service to customers.
• Easy accessibility
By using Dynamics 365 Portals, customers can access what they need without making multiple calls
or searching through endless websites. It also provides an easy way for customers to provide feedback
and engage with your business in real-time. This makes it easier to respond to customer issues quickly
and accurately.
• Enhancing the experience
The integration of a customer portal with Dynamics 365 CRM provides users with an enhanced
experience through information and resource accessibility. This allows them to gain insight into their
interactions with your brand and access the resources that best meet their needs in one place.
• Minimize workloads
The combination of two popular off-the-shelf web portals—SharePoint Online and PowerApps
Portal—delivers key benefits. With the ability to create experiences tailored to individual customer
needs, you can also reduce your staff's workload through automated processes like case submissions
and email responses. These processes are triggered using PowerApps features.
• Extend functionalities

4. With a wide range of features and capabilities, Dynamics 365 Portals can be customized to fit any use
case. It is also possible to extend your current Dynamics 365 applications by integrating them with
PowerApps portals. This can be done by creating custom widgets in the PowerApps Portal that pull in
data from an existing application or website. This adds another layer of functionality to the portal
experience, allowing users to easily access the data they need without logging into different systems.
Conclusion
Whether you’re looking to create personalized customer experiences or want to develop a powerful
web presence for your business, you should opt for solutions that offer superior performance,
scalability, and flexibility.
Dynamics 365 Portals are a cost-effective, feature-rich solution for small business owners and IT
professionals who want to build engaging and secure customer experiences for their users.
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