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RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Student Retention
Case Studies and Key Drivers
Maria Spies, General Manager, Navitas L&T Services
Dr Suneeti Rekhari – Lead, Curriculum Transformation, L&T
Services
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Agenda
1. Overview – what matters for student retention?
2. Case Studies – Deakin and La Trobe Colleges
3. Medium & long term success factors
4. Q & A / Discussion
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Small % increases in student retention can lead
to significant EBITDA improvements. In 2012,
Parthenon identified that optimization of UP AU
colleges could generate $63m incremental
EBITDA over 5 years.
Financial Outcomes
Negative reports, through press, market ‘word of
mouth’, regulatory flags or published government
data, could cause significant reputational damage.
Private providers are a greater target than public
institutions in this regard.
Reputation / Partner Risk
Regulators in all jurisdictions are ever more
focused on student outcomes (both qualification
and job outcomes). Student attrition is a key quality
indicator for regulators.
Regulatory Risk
Student attainment of knowledge, skills and
ultimately a job or personal fulfilment, via the
achievement of an accredited qualification is the
core purpose of an education business and
therefore central to Navitas’ mission and goals.
Student Outcomes
The Retention Imperative
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
6 factors generally lead to student drop out
1. Poor preparation for tertiary education
2. Weak institutional and/or course match
3. Unsatisfactory academic experience
4. Lack of social integration
5. Personal circumstances
6. Financial issues
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Three grouped factors contributing to the
student experience
First term/year experience; Academic Support; Peer
Support; Teaching and Learning Approaches;
Assessment and Curriculum Design; Teacher
engagement; Classroom practices; Academic skills
embedding; Teachers knowing students
Institutional Conditions
Academic Preparation; Learning skills;
Enrolment Choice; Demographics;
Family/Peer Support; Aptitude; Learner
efficacy
Attributes & Experiences Student Behaviours
Study habits; Peer involvement;
Interaction with teachers; Time on task;
Motivation;
Student
Experience
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Student retention is a core component of
Navitas’ strategic goal of delivering world class
quality through excellent student outcomes.
The retention driver tree project in 2016
focused on identifying and surfacing best
practice in the industry as well as across
Navitas.
What became clear very quickly was
reaffirmation of what we already know –
retention is very complex and requires a
number of interconnected levers and actions.
The retention driver tree summarises the
complexity of theses relationships.
From this project, the HIU lever was
recognised as a strategy that was feasible,
trackable and could afford quick wins that
would give us the most ‘bang for our buck’ .
RETENTION DRIVER TREE AND HIU’S
6
Retention is an interplay of more than 39 possible levers that work together to retain a
student. Our focus should prioritise feasibility and impact.
Retention Driver Tree
HIUs are typically first trimester/year subjects with traditionally high failure
rates, low student satisfaction, compulsory, with complex and/
foundational concepts and low immediate applicability to career outcomes.
These units often have high student numbers. High failure rates in early
subjects is a major cause of attrition in first year courses. HIU’s provide a
focused opportunity for intervention to improve student retention.
Overview High Impact Unit Intervention
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Case Studies
Deakin College
La Trobe Colleges
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
SHORT TERM INTERVENTIONS
18/05/2018 8
6 ‘high impact units’ identified at Deakin and La Trobe Colleges. Prioritised as ‘quick wins’.
Timely & affirming feedback
 Ensure that feedback given to students is
personalised, constructive, aligned and
future focused.
 Ensure that feedback is given at least one
week before the next task is due, so
students have time to incorporate
feedback into the next task.
Active & engaging classroom
 Lesson plans are developed to ensure at
least 30% of class time is active learning
and that class time is utilised to the full
potential*
 Teacher participation in the Learning
Design course in T3
 PD to develop a range of questioning
techniques used to elicit info and check
understanding
 Attendance is monitored & followed up
Active & engaging online
 Teacher participation in the Learning
Design course in T3
 Review learning design of the online
spaces to encourage engagement outside
of class time and to support digital literacy
Well designed assessments
 Implement developmental assessment
design, where assessments are
sequenced such that they scaffold
students’ skills development
 Implement low-stakes first assessment,
due by week 4, are worth no more than
10%, with a target average grade of
75%.
 Review all exams and assessment tasks
with an average grade <50%.
 All exams have at least one (preferably
two) practice sessions in class.*
 All major tasks have scaffolding
designed into previous weeks.*
 All assessments are explained in class
with reference to the marking rubric, and
started in class.*
 Lesson plans include opportunities for
formative feedback to be given to
students.
 Ensure that all tasks include clear
assessment criteria and rubrics to
provide comprehensive feedback to
students.*
Skilled & supportive teachers
 Embed academic skills and digital literacy
into the curriculum
 Establish explicit criteria on English and
skills on each assessment rubric
 Track students’ performance in skills
across tasks
Integrated skills development
 Review unit outlines to ensure the
purpose of the unit and of each task is
clear to the students*
 Work with teachers to create a stronger
narrative that would resonate with the
students*
 Ensure all students have access to the
textbook, if necessary included in fees
Structured & relevant curriculum
 Teacher PD on internationalising the
classroom including strategies for
questioning and concept checking
 PD for staff to equip them for strategies
for continual improvements and reflection
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
ACTIVE AND ENGAGING CLASSROOM ENVIRONMENT
18/05/2018 9
Active learning (30% per hour) is a core component of our student experience
Project objectives Early insights & indicators
Targeted actions
Lesson plans are developed to
ensure at least 30% of class time
is active learning and that class
time utilised to full potential
Chunked interactive H5P assignment instructions so that
students have a visual way to access assessment information
– supported by in-class activities & practice
Disengaged classes,
high teacher talk time
Teachers resistant to
change due to time
req’d to re-develop
plans
WHAT
Work with teachers
to increase active
learning in their
lesson plans, focus
on easy strategies
that won’t take up
too much time
HOW
Active participation in
class increases
students understanding
of material and
supports soft-skill
capability &
employability
development e.g. group
work, public speaking
WHY
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
STRUCTURED AND RELEVANT CURRICULUM
18/05/2018 10
Alignment scaffolds student learning and provides a consistent and coherent experience
Project objectives Early insights & indicators
Targeted actions
Re-designing
course material
to reduce
cognitive load on
students – this
includes
‘chunking’ in-
class material,
the unit Moodle
site is
redesigned to
clarify content
and activities.
Review unit outline to ensure the purpose of
the unit and each task is clear to the
students
Work with teachers to create a stronger
narrative that resonates with students
Observations and
course content (unit
guides) show that
relevance and
alignment is not made
for Navitas students
WHAT
Re-work course
content to reduce
cognitive load and
ensure content is
relevant for
students who are of
a non-English
speaking, low
academic ability
HOW
Students, particularly
the Navitas cohort,
require clarity & strong
linkages to their
learning pathway &
experiences to solidify
understanding
WHY
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
WELL-DESIGNED ASSESSMENTS
18/05/2018 11
Guide and affirm student learning, with developmental tasks and rubrics & models
Project objectives Early insights & indicators
Targeted actions
Grading system is clearly
articulated and shows HOW to
improve in the future
Practice exam opportunities
prior to final
Develop standards based
rubrics to guide improvement
Models and templates to
demonstrate requirements
Provide practice
opportunities
and clearer,
standards based
rubrics and
examples on
how to succeed
HOW
Formative
feedback and
developmental
assessment
design assists in
building student
confidence and
expertise
WHY
Students do not
have the
foundation
capability to
succeed in
assessment
tasks – more
guidance is
needed
WHAT
Past submissions leveraged with teacher
comments to demonstrate working
example of a high grade assessment
Collated, chunked and visual resources
for assessment success is made
available
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
To
E.G. 1 - AUTHENTIC PRACTICE USING ONLINE MCQ
12
From: hand-written
quiz which took a
week to mark and
bore no similarity to
the ‘real’ process
To: practice quiz
on the LMS site,
simulating test
conditions, with
immediate
feedback.
3%
23%
0%
5%
10%
15%
20%
25%
91-100% score
Results: Multiple choice quiz
score over 91%
Before intervention (%) After intervention (%)
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
To
E.G. 2 - PRACTICE FOR TASK # ONE
13
From: low
submission rates for
lengthy and
challenging first task
(attrition risk!)
To: H5P tool, for
students to
practice with
chunked sub-
sections, and
peer discussion
in class.
60%
96%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Percentage of submissions
Results: First assessment
submissions
Before intervention After intervention
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
To
E.G. 3 – RUBRICS AND MARKING GUIDES
18/05/2018 14
From: no rubrics to
guide student work
or marking guides
for consistency
among markers
To: a maths-
based calculation
general rubric + a
detailed marking
guide for the
teaching staff
34%
70%
0%
20%
40%
60%
80%
100%
Average mark
Results: Second assessment average
mark
Before intervention After intervention
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Medium & Long
Term Interventions
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Policy
• Clear KPIs in position
descriptions
• Track, monitor and
follow up on attendance
• Teachers maintain
currency and
contemporary teaching
practice
• Minimum standards for
quality and digitally
enhanced L&T
• Assessment policy
• Classroom mgmt policy
to guide student activity
in class
Process
• Efficient reporting on
students, attendance,
pass rates, and student
satisfaction
• Review student
evaluation of unit and
teacher instruments to
support quality
assurance
• Review classroom
spaces based on
learning requirements
• A range of feedback
mechanisms be
employed
University Partner
Engagement
• Redesign of curriculum
topics or sequence
• Redesign of major
assessment task
• Continuing and
consistent tracer data
MEDIUM TERM INTERVENTIONS
18/05/2018 16
Stakeholder engagement to drive policy, procedure and process changes
We need longer term thinking in some aspects and consistency across program, and to manage the teaching practice in
a continuous improvements. These interventions require involvement of multiple stakeholders and changes in policy.
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Culture
• Culture at the college is
supportive of student
engagement and learning.
• Culture is professional and
reflective of the Navitas value
of ‘respect’.
• Supporting a culture of
continuous improvement and a
focus on academic outcomes.
• Networks across Navitas
college teaching similar
courses for sharing good
practice.
Capacity
• Specific and aligned strategies
for building teaching capacity.
• Supporting scholarly
approaches to teaching
practice.
• Developing academic
leadership at all levels.
• Building digital skills across
the workforce, from data
management and reporting to
teaching with technology.
LONG TERM INTERVENTIONS
18/05/2018 17
Ensuring sustainability into Business as Usual
These are longer term recommendations, such as adaptations to culture and the development of academic
leadership. Similarly, PD and performance management take time to have an impact.
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Key data not available in
some courses. Differences in
measure definitions hinders
assessing retention. An
overarching framework that
reflects regulatory standards
is required.
ESSENTIALS FOR A SUCCESSFUL RETENTION PROJECT
18/05/2018 18
Joint Academic &
Business Leadership
Attention to Data &
Measurement
Time to Implement:
Staying the course
Top-down sponsorship is
required for interventions to
be successful. This is
particularly required where
teacher characteristics and
capability has a driving impact
on student retention
Resistance to change due to
the time it takes to develop
and implement interventions.
Frameworks, resources,
polices and templates
leveraged across colleges
will reduce this impact.
RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION.
Questions and Discussion
Maria Spies, General Manager, Navitas L&T Services
Dr Suneeti Rekhari – Lead, Curriculum Transformation, L&T
Services

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Driving student outcomes and success: What’s next for the retention pilot projects?

  • 1. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Student Retention Case Studies and Key Drivers Maria Spies, General Manager, Navitas L&T Services Dr Suneeti Rekhari – Lead, Curriculum Transformation, L&T Services
  • 2. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Agenda 1. Overview – what matters for student retention? 2. Case Studies – Deakin and La Trobe Colleges 3. Medium & long term success factors 4. Q & A / Discussion
  • 3. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Small % increases in student retention can lead to significant EBITDA improvements. In 2012, Parthenon identified that optimization of UP AU colleges could generate $63m incremental EBITDA over 5 years. Financial Outcomes Negative reports, through press, market ‘word of mouth’, regulatory flags or published government data, could cause significant reputational damage. Private providers are a greater target than public institutions in this regard. Reputation / Partner Risk Regulators in all jurisdictions are ever more focused on student outcomes (both qualification and job outcomes). Student attrition is a key quality indicator for regulators. Regulatory Risk Student attainment of knowledge, skills and ultimately a job or personal fulfilment, via the achievement of an accredited qualification is the core purpose of an education business and therefore central to Navitas’ mission and goals. Student Outcomes The Retention Imperative
  • 4. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. 6 factors generally lead to student drop out 1. Poor preparation for tertiary education 2. Weak institutional and/or course match 3. Unsatisfactory academic experience 4. Lack of social integration 5. Personal circumstances 6. Financial issues
  • 5. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Three grouped factors contributing to the student experience First term/year experience; Academic Support; Peer Support; Teaching and Learning Approaches; Assessment and Curriculum Design; Teacher engagement; Classroom practices; Academic skills embedding; Teachers knowing students Institutional Conditions Academic Preparation; Learning skills; Enrolment Choice; Demographics; Family/Peer Support; Aptitude; Learner efficacy Attributes & Experiences Student Behaviours Study habits; Peer involvement; Interaction with teachers; Time on task; Motivation; Student Experience
  • 6. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Student retention is a core component of Navitas’ strategic goal of delivering world class quality through excellent student outcomes. The retention driver tree project in 2016 focused on identifying and surfacing best practice in the industry as well as across Navitas. What became clear very quickly was reaffirmation of what we already know – retention is very complex and requires a number of interconnected levers and actions. The retention driver tree summarises the complexity of theses relationships. From this project, the HIU lever was recognised as a strategy that was feasible, trackable and could afford quick wins that would give us the most ‘bang for our buck’ . RETENTION DRIVER TREE AND HIU’S 6 Retention is an interplay of more than 39 possible levers that work together to retain a student. Our focus should prioritise feasibility and impact. Retention Driver Tree HIUs are typically first trimester/year subjects with traditionally high failure rates, low student satisfaction, compulsory, with complex and/ foundational concepts and low immediate applicability to career outcomes. These units often have high student numbers. High failure rates in early subjects is a major cause of attrition in first year courses. HIU’s provide a focused opportunity for intervention to improve student retention. Overview High Impact Unit Intervention
  • 7. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Case Studies Deakin College La Trobe Colleges
  • 8. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. SHORT TERM INTERVENTIONS 18/05/2018 8 6 ‘high impact units’ identified at Deakin and La Trobe Colleges. Prioritised as ‘quick wins’. Timely & affirming feedback  Ensure that feedback given to students is personalised, constructive, aligned and future focused.  Ensure that feedback is given at least one week before the next task is due, so students have time to incorporate feedback into the next task. Active & engaging classroom  Lesson plans are developed to ensure at least 30% of class time is active learning and that class time is utilised to the full potential*  Teacher participation in the Learning Design course in T3  PD to develop a range of questioning techniques used to elicit info and check understanding  Attendance is monitored & followed up Active & engaging online  Teacher participation in the Learning Design course in T3  Review learning design of the online spaces to encourage engagement outside of class time and to support digital literacy Well designed assessments  Implement developmental assessment design, where assessments are sequenced such that they scaffold students’ skills development  Implement low-stakes first assessment, due by week 4, are worth no more than 10%, with a target average grade of 75%.  Review all exams and assessment tasks with an average grade <50%.  All exams have at least one (preferably two) practice sessions in class.*  All major tasks have scaffolding designed into previous weeks.*  All assessments are explained in class with reference to the marking rubric, and started in class.*  Lesson plans include opportunities for formative feedback to be given to students.  Ensure that all tasks include clear assessment criteria and rubrics to provide comprehensive feedback to students.* Skilled & supportive teachers  Embed academic skills and digital literacy into the curriculum  Establish explicit criteria on English and skills on each assessment rubric  Track students’ performance in skills across tasks Integrated skills development  Review unit outlines to ensure the purpose of the unit and of each task is clear to the students*  Work with teachers to create a stronger narrative that would resonate with the students*  Ensure all students have access to the textbook, if necessary included in fees Structured & relevant curriculum  Teacher PD on internationalising the classroom including strategies for questioning and concept checking  PD for staff to equip them for strategies for continual improvements and reflection
  • 9. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. ACTIVE AND ENGAGING CLASSROOM ENVIRONMENT 18/05/2018 9 Active learning (30% per hour) is a core component of our student experience Project objectives Early insights & indicators Targeted actions Lesson plans are developed to ensure at least 30% of class time is active learning and that class time utilised to full potential Chunked interactive H5P assignment instructions so that students have a visual way to access assessment information – supported by in-class activities & practice Disengaged classes, high teacher talk time Teachers resistant to change due to time req’d to re-develop plans WHAT Work with teachers to increase active learning in their lesson plans, focus on easy strategies that won’t take up too much time HOW Active participation in class increases students understanding of material and supports soft-skill capability & employability development e.g. group work, public speaking WHY
  • 10. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. STRUCTURED AND RELEVANT CURRICULUM 18/05/2018 10 Alignment scaffolds student learning and provides a consistent and coherent experience Project objectives Early insights & indicators Targeted actions Re-designing course material to reduce cognitive load on students – this includes ‘chunking’ in- class material, the unit Moodle site is redesigned to clarify content and activities. Review unit outline to ensure the purpose of the unit and each task is clear to the students Work with teachers to create a stronger narrative that resonates with students Observations and course content (unit guides) show that relevance and alignment is not made for Navitas students WHAT Re-work course content to reduce cognitive load and ensure content is relevant for students who are of a non-English speaking, low academic ability HOW Students, particularly the Navitas cohort, require clarity & strong linkages to their learning pathway & experiences to solidify understanding WHY
  • 11. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. WELL-DESIGNED ASSESSMENTS 18/05/2018 11 Guide and affirm student learning, with developmental tasks and rubrics & models Project objectives Early insights & indicators Targeted actions Grading system is clearly articulated and shows HOW to improve in the future Practice exam opportunities prior to final Develop standards based rubrics to guide improvement Models and templates to demonstrate requirements Provide practice opportunities and clearer, standards based rubrics and examples on how to succeed HOW Formative feedback and developmental assessment design assists in building student confidence and expertise WHY Students do not have the foundation capability to succeed in assessment tasks – more guidance is needed WHAT Past submissions leveraged with teacher comments to demonstrate working example of a high grade assessment Collated, chunked and visual resources for assessment success is made available
  • 12. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. To E.G. 1 - AUTHENTIC PRACTICE USING ONLINE MCQ 12 From: hand-written quiz which took a week to mark and bore no similarity to the ‘real’ process To: practice quiz on the LMS site, simulating test conditions, with immediate feedback. 3% 23% 0% 5% 10% 15% 20% 25% 91-100% score Results: Multiple choice quiz score over 91% Before intervention (%) After intervention (%)
  • 13. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. To E.G. 2 - PRACTICE FOR TASK # ONE 13 From: low submission rates for lengthy and challenging first task (attrition risk!) To: H5P tool, for students to practice with chunked sub- sections, and peer discussion in class. 60% 96% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percentage of submissions Results: First assessment submissions Before intervention After intervention
  • 14. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. To E.G. 3 – RUBRICS AND MARKING GUIDES 18/05/2018 14 From: no rubrics to guide student work or marking guides for consistency among markers To: a maths- based calculation general rubric + a detailed marking guide for the teaching staff 34% 70% 0% 20% 40% 60% 80% 100% Average mark Results: Second assessment average mark Before intervention After intervention
  • 15. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Medium & Long Term Interventions
  • 16. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Policy • Clear KPIs in position descriptions • Track, monitor and follow up on attendance • Teachers maintain currency and contemporary teaching practice • Minimum standards for quality and digitally enhanced L&T • Assessment policy • Classroom mgmt policy to guide student activity in class Process • Efficient reporting on students, attendance, pass rates, and student satisfaction • Review student evaluation of unit and teacher instruments to support quality assurance • Review classroom spaces based on learning requirements • A range of feedback mechanisms be employed University Partner Engagement • Redesign of curriculum topics or sequence • Redesign of major assessment task • Continuing and consistent tracer data MEDIUM TERM INTERVENTIONS 18/05/2018 16 Stakeholder engagement to drive policy, procedure and process changes We need longer term thinking in some aspects and consistency across program, and to manage the teaching practice in a continuous improvements. These interventions require involvement of multiple stakeholders and changes in policy.
  • 17. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Culture • Culture at the college is supportive of student engagement and learning. • Culture is professional and reflective of the Navitas value of ‘respect’. • Supporting a culture of continuous improvement and a focus on academic outcomes. • Networks across Navitas college teaching similar courses for sharing good practice. Capacity • Specific and aligned strategies for building teaching capacity. • Supporting scholarly approaches to teaching practice. • Developing academic leadership at all levels. • Building digital skills across the workforce, from data management and reporting to teaching with technology. LONG TERM INTERVENTIONS 18/05/2018 17 Ensuring sustainability into Business as Usual These are longer term recommendations, such as adaptations to culture and the development of academic leadership. Similarly, PD and performance management take time to have an impact.
  • 18. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Key data not available in some courses. Differences in measure definitions hinders assessing retention. An overarching framework that reflects regulatory standards is required. ESSENTIALS FOR A SUCCESSFUL RETENTION PROJECT 18/05/2018 18 Joint Academic & Business Leadership Attention to Data & Measurement Time to Implement: Staying the course Top-down sponsorship is required for interventions to be successful. This is particularly required where teacher characteristics and capability has a driving impact on student retention Resistance to change due to the time it takes to develop and implement interventions. Frameworks, resources, polices and templates leveraged across colleges will reduce this impact.
  • 19. RESPECT. DRIVE. ADVENTUROUS. GENUINE. RIGOUR. CONVICTION. Questions and Discussion Maria Spies, General Manager, Navitas L&T Services Dr Suneeti Rekhari – Lead, Curriculum Transformation, L&T Services