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A Luckie presentation  August 10, 2011 Big data is a big deal CONFIDENTIAL - PROPERTY OF LUCKIE & COMPANY. © 2011 LUCKIE & COMPANY. Reproduction, distribution, presentation, display, license, and derivative works by written permission only from Luckie & Company.
Great storytelling begins with the data By gaining a deep and thorough understanding of your company’s relationships with its customers, we develop insights that will change how you manage customer engagement, sales and retention.  We develop strategies using your data that enable measurable marketing ROI by deploying macro campaigns and micro initiatives based on multivariate Business Intelligence. Our methodology is: ,[object Object]
Integrate all data sources to determine how technology-driven marketing can motivate consumers to specific transactional behaviors
Differentiate consumers in various segments, groups or other subsets to maximize relevance while maintaining the highest return on marketing investment (ROMI)
Execute customized, individually relevant multi-channel marketing programs
Measure the results against key performance indicators and rapidly reactThis approach allows for constant improvement of multiple initiatives while focusing on current consumers, acquiring prospects, and ensuring effective channel use to drive marketing optimization.
Data defines and prioritizes the consumer spectrum
Moving from Awareness to Behavior 1 to Few Niche: SEO/SEM, Print, Email, SM Women’s, Men, Housewares 1 to Many Mass: TV, Print, Display Shop at Stein Mart 1 to 1 Loyalty Club: Private Sale, New Brands, BOGO  AWARENESS Register to win < Register for newsletter < Register for coupons <  Customer transaction< BEHAVIOR Elite New Member New Loyalist Good Customer Departmentalist Tenured Holiday Shopper
Data defines value potential across three or more dimensions
Value potential drives the strategy, targeting, creative, execution, and optimization
Great strategy drives the right stories to the right audiences at the right times and in the right places Website Mobile Site Print Out-of-Home (OOH) Video Radio eMail Public Relations Blogger Outreach/PR Direct WOM Sweepstakes Event Sponsorships Customer Service  :30 :15 Flickr Facebook Banners Community Paid / Organic Search Digital Video Twitter LinkedIn Location Based Marketing Mobile Banners Mobile Opt-In Intelligent POP iPad/iPhone App iPad Ads Facebook App Facebook Ads Foursquare Couponing based on Check-in Tumblr
And that drives customers to action
Our current and former clients all agree
Lets take a closer look
Customer Segmentation Example
behavioral segments Defines value to the brand Based transactional (behavioral) metrics Sales (monetary) Coupons Engagement (digital) Visits (frequency & recency) Loyalty Marketing impact Investment Cadence Lifetime value management
leveraging the y-axis Customer Velocity Investment 13
Example | Behavioral Segment
Attitudinal profiles Defines the ‘who’ (targets) Based on demographic, psychographic and motivational datasets Marketing impact Creative presentation Media targets
Planet PÜRists Primarily well to do singles, young couples Messaging and creative Natural, organic, artsy Environmental, cause-oriented Imagery  Earthy tones Clean, balanced
Planet PÜRists
[object Object]
Responds to text coupons
Uses mobile email
Does not read the paper
Very active in social media
Index high to use internet  for job search, dating and banking
Index high for Spanish radioPlanet PÜRists
Attitudinal Segment media strategy | Mobile, AL
Attitudinal Segment media strategy | Jacksonville, FL
creative effect
Attitudinal Segment
Individual Attributes Defines individual demand drivers Product or brands Preferred channel(s) Preferred stores Marketing impact Messaging Offers Communication frequency
Individual Attributes

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Draft retailcapabilities082511

  • 1. A Luckie presentation August 10, 2011 Big data is a big deal CONFIDENTIAL - PROPERTY OF LUCKIE & COMPANY. © 2011 LUCKIE & COMPANY. Reproduction, distribution, presentation, display, license, and derivative works by written permission only from Luckie & Company.
  • 2.
  • 3. Integrate all data sources to determine how technology-driven marketing can motivate consumers to specific transactional behaviors
  • 4. Differentiate consumers in various segments, groups or other subsets to maximize relevance while maintaining the highest return on marketing investment (ROMI)
  • 5. Execute customized, individually relevant multi-channel marketing programs
  • 6. Measure the results against key performance indicators and rapidly reactThis approach allows for constant improvement of multiple initiatives while focusing on current consumers, acquiring prospects, and ensuring effective channel use to drive marketing optimization.
  • 7. Data defines and prioritizes the consumer spectrum
  • 8. Moving from Awareness to Behavior 1 to Few Niche: SEO/SEM, Print, Email, SM Women’s, Men, Housewares 1 to Many Mass: TV, Print, Display Shop at Stein Mart 1 to 1 Loyalty Club: Private Sale, New Brands, BOGO AWARENESS Register to win < Register for newsletter < Register for coupons < Customer transaction< BEHAVIOR Elite New Member New Loyalist Good Customer Departmentalist Tenured Holiday Shopper
  • 9. Data defines value potential across three or more dimensions
  • 10. Value potential drives the strategy, targeting, creative, execution, and optimization
  • 11. Great strategy drives the right stories to the right audiences at the right times and in the right places Website Mobile Site Print Out-of-Home (OOH) Video Radio eMail Public Relations Blogger Outreach/PR Direct WOM Sweepstakes Event Sponsorships Customer Service :30 :15 Flickr Facebook Banners Community Paid / Organic Search Digital Video Twitter LinkedIn Location Based Marketing Mobile Banners Mobile Opt-In Intelligent POP iPad/iPhone App iPad Ads Facebook App Facebook Ads Foursquare Couponing based on Check-in Tumblr
  • 12. And that drives customers to action
  • 13. Our current and former clients all agree
  • 14. Lets take a closer look
  • 16. behavioral segments Defines value to the brand Based transactional (behavioral) metrics Sales (monetary) Coupons Engagement (digital) Visits (frequency & recency) Loyalty Marketing impact Investment Cadence Lifetime value management
  • 17. leveraging the y-axis Customer Velocity Investment 13
  • 19. Attitudinal profiles Defines the ‘who’ (targets) Based on demographic, psychographic and motivational datasets Marketing impact Creative presentation Media targets
  • 20. Planet PÜRists Primarily well to do singles, young couples Messaging and creative Natural, organic, artsy Environmental, cause-oriented Imagery Earthy tones Clean, balanced
  • 22.
  • 25. Does not read the paper
  • 26. Very active in social media
  • 27. Index high to use internet for job search, dating and banking
  • 28. Index high for Spanish radioPlanet PÜRists
  • 29. Attitudinal Segment media strategy | Mobile, AL
  • 30. Attitudinal Segment media strategy | Jacksonville, FL
  • 33. Individual Attributes Defines individual demand drivers Product or brands Preferred channel(s) Preferred stores Marketing impact Messaging Offers Communication frequency
  • 36. Individual Attributes leveraging the z-axis Implementation of a longitudinal multi-touch contact strategy drives not only tactic ROI, but also significant impact on annual spend vs. control and increases LTV
  • 39. Need updating with all logos
  • 40.
  • 41.
  • 42. What story can we tell with your data?
  • 44. Luckie & Co. John Heenan, CMO 600 Luckie Drive Birmingham, AL 35223 P 205.879.2121 F 205.877.9855 www.luckie.com CONFIDENTIAL - PROPERTY OF LUCKIE & COMPANY. © 2011 LUCKIE & COMPANY. Reproduction, distribution, presentation, display, license, and derivative works by written permission only from Luckie & Company.