No one believes that Social Media Marketing is the new Direct Marketing, but it is making an impact everything that we do. Social Media Marketing's ability to capture huge amounts of data, is something that every marketer should be aware of, no matter if they choose to take advantage of it or not. This presentation was given to the Detroit Direct Marketing Association on 3 March 2011.
The document outlines a framework for how brands can maximize the impact of their social marketing programs on Facebook by focusing on fan reach, engagement, and amplification in order to deliver brand exposure at scale and drive measurable marketing ROI. It also provides case studies that demonstrate how concentrated social media campaigns can significantly amplify the reach of earned media exposure and drive increased purchase behavior. Finally, the document establishes benchmarks for how leading brands perform in terms of key metrics like fan reach and amplification ratios.
This document discusses innovative approaches for PR programs to demonstrate value to clients. It recommends that PR agencies help clients set the right goals that are reasonable and attainable, use metrics that measure outcomes rather than just outputs, and build PR programs that support achieving the goals through continuous communications leveraging digital channels. The key is to align with clients on goals focused on outcomes like earned media, social shares, audience acquisition, and leads/sales that can be directly tied to PR using metrics like website traffic and pipeline progress.
1) The document discusses how linking social media to loyalty programs can boost customer engagement, nurture relationships, and increase ROI. It provides tips on listening to customers, interpreting data to understand them, and acting on insights to improve engagement and build loyalty.
2) Key recommendations include offering rewards for social interactions, recognizing superfans, linking CRM and social data to track engagement, and using insights for segmentation, targeting and personalization.
3) Measuring analytics like engagement and conversions, as well as qualitative insights, can demonstrate the ROI of social loyalty by showing the value of engaged customers versus non-engaged.
IBM Social Analytics: The Science behind Social Media MarketingChristoph Goertz
This document discusses how IBM technology can help marketing professionals analyze social media to better understand customers. It explains that marketers are under pressure to address explosive social media growth and need tools to incorporate social data into strategies. The document outlines how IBM tools can provide insights into customer attitudes, preferences, and buying habits from social media interactions. It also describes how social data can enhance customer profiles to improve marketing personalization, campaigns, and relationships.
This document provides an overview of a presentation on the business aspects of app development. The presentation covers topics such as traditional professions vs emerging professions, conducting market research to understand customer needs and identify opportunities, and developing an app business model. The market research section discusses identifying customer pain points through surveys, feedback, and prototyping. Developing a business section notes choosing a business model like premium, freemium, or advertising supported and measuring key metrics like daily/monthly active users. The goal is to develop an app business rather than just an app product and understand how to keep and grow the customer base.
The document provides an overview of social marketing and outlines the key steps for developing an effective social marketing strategy, including setting goals, producing quality content, choosing appropriate social media channels, and building an internal team to manage social marketing efforts. It emphasizes that social marketing should be incorporated throughout all stages of marketing from awareness to sales. The document also identifies common pitfalls to avoid and provides examples of social media posting schedules and monitoring responsibilities.
Intersect Social Meda, SEO & Content Marketing and you have this presentation on how to build a Social Media SEO Strategy. Given by @TopRank Marketing CEO Lee Odden.
The document outlines a framework for how brands can maximize the impact of their social marketing programs on Facebook by focusing on fan reach, engagement, and amplification in order to deliver brand exposure at scale and drive measurable marketing ROI. It also provides case studies that demonstrate how concentrated social media campaigns can significantly amplify the reach of earned media exposure and drive increased purchase behavior. Finally, the document establishes benchmarks for how leading brands perform in terms of key metrics like fan reach and amplification ratios.
This document discusses innovative approaches for PR programs to demonstrate value to clients. It recommends that PR agencies help clients set the right goals that are reasonable and attainable, use metrics that measure outcomes rather than just outputs, and build PR programs that support achieving the goals through continuous communications leveraging digital channels. The key is to align with clients on goals focused on outcomes like earned media, social shares, audience acquisition, and leads/sales that can be directly tied to PR using metrics like website traffic and pipeline progress.
1) The document discusses how linking social media to loyalty programs can boost customer engagement, nurture relationships, and increase ROI. It provides tips on listening to customers, interpreting data to understand them, and acting on insights to improve engagement and build loyalty.
2) Key recommendations include offering rewards for social interactions, recognizing superfans, linking CRM and social data to track engagement, and using insights for segmentation, targeting and personalization.
3) Measuring analytics like engagement and conversions, as well as qualitative insights, can demonstrate the ROI of social loyalty by showing the value of engaged customers versus non-engaged.
IBM Social Analytics: The Science behind Social Media MarketingChristoph Goertz
This document discusses how IBM technology can help marketing professionals analyze social media to better understand customers. It explains that marketers are under pressure to address explosive social media growth and need tools to incorporate social data into strategies. The document outlines how IBM tools can provide insights into customer attitudes, preferences, and buying habits from social media interactions. It also describes how social data can enhance customer profiles to improve marketing personalization, campaigns, and relationships.
This document provides an overview of a presentation on the business aspects of app development. The presentation covers topics such as traditional professions vs emerging professions, conducting market research to understand customer needs and identify opportunities, and developing an app business model. The market research section discusses identifying customer pain points through surveys, feedback, and prototyping. Developing a business section notes choosing a business model like premium, freemium, or advertising supported and measuring key metrics like daily/monthly active users. The goal is to develop an app business rather than just an app product and understand how to keep and grow the customer base.
The document provides an overview of social marketing and outlines the key steps for developing an effective social marketing strategy, including setting goals, producing quality content, choosing appropriate social media channels, and building an internal team to manage social marketing efforts. It emphasizes that social marketing should be incorporated throughout all stages of marketing from awareness to sales. The document also identifies common pitfalls to avoid and provides examples of social media posting schedules and monitoring responsibilities.
Intersect Social Meda, SEO & Content Marketing and you have this presentation on how to build a Social Media SEO Strategy. Given by @TopRank Marketing CEO Lee Odden.
The document discusses the evolving consumer decision journey (CDJ) in the digital era. It summarizes that traditionally, marketing followed a "funnel" model where consumers narrowed options over stages from awareness to purchase. However, today's connected consumers consider more options and have many touchpoints that influence decisions. The CDJ now involves stages from initial consideration through enjoyment, advocacy, and loyalty loops. Effective marketing requires understanding the CDJ, determining priority touchpoints, and allocating resources accordingly across owned, earned, and paid media.
Social media in advertising & marketingbrandoj
This document discusses how social media is used in advertising and marketing. It begins by outlining theories of branding and awareness, including top of mind, frame of mind, and friend of mind awareness. It then discusses how consumers engage with brands on social media, and how companies can build their brand and strengthen public perceptions. The rest of the document details strategies for social media marketing, including promotions, market research, branding, integrated marketing communications, strategic planning, engagement, search engine optimization, and the mobile path to purchase.
An overview of the shift in how smart health care marketers are using digital techniques to engage consumers and growth their business. Health care marketing research shows that consumers do not select physicians or care facilities from advertising -- yet this is the primary tactic used by many health care marketers. For health care marketers who missed the paradigm shift to digital word-of-mouth (social media, online reviews, online testimonials, digital search) there is still time to catch up. This presentation provides a list of action items to energize your efforts.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Effective social media strategies involve understanding consumer behavior online and integrating social platforms into marketing communications. While social media allows constant connection with customers, brands must interact authentically to build trust and avoid risks from inappropriate messaging. Ongoing social engagement can positively influence customers to advocate for brands and influence offline purchasing decisions through their online social networks.
Ten tips for Best practice of Lead Management from socail media Faisalzaman29
using social media to drive lead generation , real estate lead generation social media, social media for b2b lead generation , relationship between social media and lead generation,
The document discusses how print service providers can transition to becoming marketing service providers by expanding their service offerings to include integrated multi-channel marketing solutions and data management capabilities. It provides examples of how marketing campaigns can be executed across multiple channels including direct mail, email, social media, and websites. Key aspects that are addressed include developing marketing and sales strategies, operational plans, and educating internal teams and customers on the business transformation.
Social media in advertising & marketinggfrancoleone_7
Social media provides opportunities for brands to connect with customers and influence purchasing decisions. Companies use social media to build brand awareness through sustained messaging that reaches customers both when they are actively shopping and at the time of purchase. Consumers research products online and through social media and are influenced by reviews and recommendations from friends and other consumers they view as trusted sources. Effective social media strategies create engaging content tailored to specific platforms and focus on starting conversations rather than just promoting products.
Discover how to create relationships. build advocacy and improve loyalty in your customer base using IBM Cognos Consumer Insight for social media analytics.
Digital marketing is essential to the
success of every business today, which
means the opportunities for talented
and diligent people are growing fast.
This eBook will help you navigate with
the basics of the digital marketing
industry and what it takes to launch a
career in the field.
You’re probably very familiar with
both traditional marketing and digital
marketing, but just to set the stage,
traditional marketing falls under
billboards, print (think magazine or
newspaper ads), television and radio commercials
Social media marketing strategies discussed in the chapter include:
1. TOMA (Top of Mind Awareness) and branding through consistent messaging to influence customers.
2. Engagement and interaction on social media platforms can help build awareness and persuade customers.
3. Search engine optimization and keywords are important for websites to rank highly in search results.
1. Social media marketing involves using platforms like Facebook, Twitter, and Instagram to build brand awareness, engage customers, and drive sales. Key concepts include TOMA, FOMA, and building "friend of mine" awareness.
2. Integrated marketing communication coordinates marketing messages across different channels. For social media, content should be native to each platform.
3. Engagement metrics like click-through rates and consumer reviews indicate awareness and engagement. Search engine optimization is important to reach customers online.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include:
1. Using hashtags, geotargeting, and real-time responses to build awareness and engagement on platforms like Twitter, Facebook, and Instagram.
2. Implementing customer loyalty programs to provide incentives for purchases and generate reviews.
3. Monitoring social media for brand mentions to address positive or negative feedback and protect the brand's reputation.
4. Aligning social media content with search engine keywords and optimization techniques to drive traffic to websites and influence purchase decisions.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include developing top of mind awareness through consistent messaging, reaching consumers when they are actively shopping through platforms like Google and social media, and cultivating friend of mine awareness to compete for consumer attention. The chapter also covers integrated marketing communication, search engine optimization, return on investment, and the cost of ignoring social media. Real-time social marketing allows targeting customers through location-based offers and loyalty programs. Hashtags can boost engagement but must be used carefully to avoid negative associations. Lessons indicate social media can significantly impact brands so risks and benefits must be carefully navigated.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include building top of mind awareness through consistent messaging, reaching consumers when they are actively shopping through platforms like Google and social media, and developing friend of mine awareness by portraying the brand as a friend. The document also discusses integrated marketing communication, search engine optimization, return on investment, and the cost of ignoring social media. Real-time social marketing allows brands to directly target nearby customers with timely offers through tools like loyalty programs. Both successes like Wendy's pretzel bun promotion and failures like McDonald's #mcdstories show the importance of social media for brands.
Oracle Customer Advisory Board Presentation, Napa, February 2014andrewjns
The document discusses the modern marketer and how they aim to build one-to-one customer relationships at scale. It outlines that the modern marketer aims to provide consistent, personalized experiences by leveraging customer data and delivering the right messages at the right time through various channels. It also discusses how the modern marketer operates through an integrated organizational structure that brings together various functions like marketing, sales, and customer service to focus on the dynamic customer journey.
Digital marketing utilizes internet and digital technologies to promote products and services. It includes search engine optimization, pay-per-click advertising, email marketing, social media marketing, content marketing, video marketing and more. The goal is to make brands more visible and accessible online to increase awareness. Effective digital marketing strategies include SEO, SEM, social media marketing, content marketing and influencer marketing. These tactics aim to improve brand recall, engagement, and conversions.
1) Marketers commonly use last-click attribution to measure the impact of social media, which may undervalue social media's role in driving traffic and engagement. First-click attribution gives social media more credit.
2) Analysis of over 225 websites found first-click attribution increased the estimated value of social media visits by up to 94% compared to last-click.
3) Using different attribution models could influence how marketers allocate budgets across social media platforms and digital channels.
The document discusses best practices for social media strategy and engagement. It provides tips for listening to audiences, setting goals and benchmarks, finding influencers, developing content strategies, choosing appropriate platforms, and measuring engagement and return on investment. Key aspects include starting with listening, establishing share of voice against competitors, focusing on quality over quantity of content, and picking platforms where target audiences engage.
A well prepared and well -thought out presentation on the topic of Marketing and E-marketing covering topics like digital marketing over traditional marketing and goes further to explain how relevant digital marketing is in the business world today.
Reaching Customers Through Social Media & Email Marketing - Mid Am January 2013Top Floor Technologies
Reaching Customers Through Social Media & Email Marketing presentation delivered by Shane Fell of Top Floor Technologies at the 2013 Mid Am Horticultural Trade Show at Navy Pier in Chicago.
Using emerging media data to drive marketing campaigns - 22 march 2011Ron Jacobs
Ron Jacobs presented on using emerging media data to drive marketing campaigns. He discussed how marketers can capture behaviors from digital and social media to identify influencers and understand consumers. Social media marketing differs from direct marketing in being more conversational and transparent. Marketers need to show accountability and effectiveness through key performance indicators aligned with business goals. Social media is generating large amounts of data that can provide insights if analyzed properly.
How Direct Marketing Applies in a Multichannel Marketing Worldamdia
The document discusses how multichannel marketing is affecting various industries and organizations. It notes that purchase decisions are now collaborative rather than linear, and that brands must be with customers along their journeys. It recommends taking a multichannel approach, using data for targeting, and emphasizing measurement and accountability to improve return on marketing investment. Key performance indicators can help measure business contribution, marketing outcomes, customer satisfaction, behavior, channel promotion, and social media marketing.
The document discusses the evolving consumer decision journey (CDJ) in the digital era. It summarizes that traditionally, marketing followed a "funnel" model where consumers narrowed options over stages from awareness to purchase. However, today's connected consumers consider more options and have many touchpoints that influence decisions. The CDJ now involves stages from initial consideration through enjoyment, advocacy, and loyalty loops. Effective marketing requires understanding the CDJ, determining priority touchpoints, and allocating resources accordingly across owned, earned, and paid media.
Social media in advertising & marketingbrandoj
This document discusses how social media is used in advertising and marketing. It begins by outlining theories of branding and awareness, including top of mind, frame of mind, and friend of mind awareness. It then discusses how consumers engage with brands on social media, and how companies can build their brand and strengthen public perceptions. The rest of the document details strategies for social media marketing, including promotions, market research, branding, integrated marketing communications, strategic planning, engagement, search engine optimization, and the mobile path to purchase.
An overview of the shift in how smart health care marketers are using digital techniques to engage consumers and growth their business. Health care marketing research shows that consumers do not select physicians or care facilities from advertising -- yet this is the primary tactic used by many health care marketers. For health care marketers who missed the paradigm shift to digital word-of-mouth (social media, online reviews, online testimonials, digital search) there is still time to catch up. This presentation provides a list of action items to energize your efforts.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Effective social media strategies involve understanding consumer behavior online and integrating social platforms into marketing communications. While social media allows constant connection with customers, brands must interact authentically to build trust and avoid risks from inappropriate messaging. Ongoing social engagement can positively influence customers to advocate for brands and influence offline purchasing decisions through their online social networks.
Ten tips for Best practice of Lead Management from socail media Faisalzaman29
using social media to drive lead generation , real estate lead generation social media, social media for b2b lead generation , relationship between social media and lead generation,
The document discusses how print service providers can transition to becoming marketing service providers by expanding their service offerings to include integrated multi-channel marketing solutions and data management capabilities. It provides examples of how marketing campaigns can be executed across multiple channels including direct mail, email, social media, and websites. Key aspects that are addressed include developing marketing and sales strategies, operational plans, and educating internal teams and customers on the business transformation.
Social media in advertising & marketinggfrancoleone_7
Social media provides opportunities for brands to connect with customers and influence purchasing decisions. Companies use social media to build brand awareness through sustained messaging that reaches customers both when they are actively shopping and at the time of purchase. Consumers research products online and through social media and are influenced by reviews and recommendations from friends and other consumers they view as trusted sources. Effective social media strategies create engaging content tailored to specific platforms and focus on starting conversations rather than just promoting products.
Discover how to create relationships. build advocacy and improve loyalty in your customer base using IBM Cognos Consumer Insight for social media analytics.
Digital marketing is essential to the
success of every business today, which
means the opportunities for talented
and diligent people are growing fast.
This eBook will help you navigate with
the basics of the digital marketing
industry and what it takes to launch a
career in the field.
You’re probably very familiar with
both traditional marketing and digital
marketing, but just to set the stage,
traditional marketing falls under
billboards, print (think magazine or
newspaper ads), television and radio commercials
Social media marketing strategies discussed in the chapter include:
1. TOMA (Top of Mind Awareness) and branding through consistent messaging to influence customers.
2. Engagement and interaction on social media platforms can help build awareness and persuade customers.
3. Search engine optimization and keywords are important for websites to rank highly in search results.
1. Social media marketing involves using platforms like Facebook, Twitter, and Instagram to build brand awareness, engage customers, and drive sales. Key concepts include TOMA, FOMA, and building "friend of mine" awareness.
2. Integrated marketing communication coordinates marketing messages across different channels. For social media, content should be native to each platform.
3. Engagement metrics like click-through rates and consumer reviews indicate awareness and engagement. Search engine optimization is important to reach customers online.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include:
1. Using hashtags, geotargeting, and real-time responses to build awareness and engagement on platforms like Twitter, Facebook, and Instagram.
2. Implementing customer loyalty programs to provide incentives for purchases and generate reviews.
3. Monitoring social media for brand mentions to address positive or negative feedback and protect the brand's reputation.
4. Aligning social media content with search engine keywords and optimization techniques to drive traffic to websites and influence purchase decisions.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include developing top of mind awareness through consistent messaging, reaching consumers when they are actively shopping through platforms like Google and social media, and cultivating friend of mine awareness to compete for consumer attention. The chapter also covers integrated marketing communication, search engine optimization, return on investment, and the cost of ignoring social media. Real-time social marketing allows targeting customers through location-based offers and loyalty programs. Hashtags can boost engagement but must be used carefully to avoid negative associations. Lessons indicate social media can significantly impact brands so risks and benefits must be carefully navigated.
Social media provides opportunities for brands to build awareness, engagement, and loyalty. Key strategies discussed include building top of mind awareness through consistent messaging, reaching consumers when they are actively shopping through platforms like Google and social media, and developing friend of mine awareness by portraying the brand as a friend. The document also discusses integrated marketing communication, search engine optimization, return on investment, and the cost of ignoring social media. Real-time social marketing allows brands to directly target nearby customers with timely offers through tools like loyalty programs. Both successes like Wendy's pretzel bun promotion and failures like McDonald's #mcdstories show the importance of social media for brands.
Oracle Customer Advisory Board Presentation, Napa, February 2014andrewjns
The document discusses the modern marketer and how they aim to build one-to-one customer relationships at scale. It outlines that the modern marketer aims to provide consistent, personalized experiences by leveraging customer data and delivering the right messages at the right time through various channels. It also discusses how the modern marketer operates through an integrated organizational structure that brings together various functions like marketing, sales, and customer service to focus on the dynamic customer journey.
Digital marketing utilizes internet and digital technologies to promote products and services. It includes search engine optimization, pay-per-click advertising, email marketing, social media marketing, content marketing, video marketing and more. The goal is to make brands more visible and accessible online to increase awareness. Effective digital marketing strategies include SEO, SEM, social media marketing, content marketing and influencer marketing. These tactics aim to improve brand recall, engagement, and conversions.
1) Marketers commonly use last-click attribution to measure the impact of social media, which may undervalue social media's role in driving traffic and engagement. First-click attribution gives social media more credit.
2) Analysis of over 225 websites found first-click attribution increased the estimated value of social media visits by up to 94% compared to last-click.
3) Using different attribution models could influence how marketers allocate budgets across social media platforms and digital channels.
The document discusses best practices for social media strategy and engagement. It provides tips for listening to audiences, setting goals and benchmarks, finding influencers, developing content strategies, choosing appropriate platforms, and measuring engagement and return on investment. Key aspects include starting with listening, establishing share of voice against competitors, focusing on quality over quantity of content, and picking platforms where target audiences engage.
A well prepared and well -thought out presentation on the topic of Marketing and E-marketing covering topics like digital marketing over traditional marketing and goes further to explain how relevant digital marketing is in the business world today.
Reaching Customers Through Social Media & Email Marketing - Mid Am January 2013Top Floor Technologies
Reaching Customers Through Social Media & Email Marketing presentation delivered by Shane Fell of Top Floor Technologies at the 2013 Mid Am Horticultural Trade Show at Navy Pier in Chicago.
Using emerging media data to drive marketing campaigns - 22 march 2011Ron Jacobs
Ron Jacobs presented on using emerging media data to drive marketing campaigns. He discussed how marketers can capture behaviors from digital and social media to identify influencers and understand consumers. Social media marketing differs from direct marketing in being more conversational and transparent. Marketers need to show accountability and effectiveness through key performance indicators aligned with business goals. Social media is generating large amounts of data that can provide insights if analyzed properly.
How Direct Marketing Applies in a Multichannel Marketing Worldamdia
The document discusses how multichannel marketing is affecting various industries and organizations. It notes that purchase decisions are now collaborative rather than linear, and that brands must be with customers along their journeys. It recommends taking a multichannel approach, using data for targeting, and emphasizing measurement and accountability to improve return on marketing investment. Key performance indicators can help measure business contribution, marketing outcomes, customer satisfaction, behavior, channel promotion, and social media marketing.
Building Your Online Strategy
Yean Cheong, eMitch, is a true integrated marketer with the ability to develop digital strategies in synergy with other media, delivering optimal through-the-line results to clients. Yean is currently the Digital Strategy Director at Mitchell Communications Group - Australia's largest media company.
Social media is changing how people interact with each other and do business. It allows for broadcast messages to become interactive dialogues. While using social media is inevitable, businesses must decide how effectively to engage with customers on these new channels. An integrated social media strategy can generate revenue, promote products, improve customer service, and foster innovation if businesses listen to customers, consistently engage across multiple platforms, and address any crises rapidly. The most engaged brands on social media saw 18% revenue growth compared to a 6% loss for the least engaged brands.
Applying The Science Of Measurement To The Art Of Advertising 1 March 2010...Ron Jacobs
The document discusses measuring marketing effectiveness and accountability. It provides three key points:
1. Chief marketing officers prioritize accountability and establishing key performance indicators to measure marketing outcomes.
2. Attribution models are needed to measure the impact of multichannel marketing efforts but are currently flawed due to technology and process challenges.
3. Social media marketing requires new metrics that many marketers and agencies are not yet tracking, analyzing, or using to optimize programs.
This document provides guidance on developing a successful social media marketing program. It discusses monitoring social conversations, identifying influencers, creating engaging content like apps and widgets, and facilitating conversations. It emphasizes the importance of listening to customers, developing clear objectives, evaluating different social platforms, promoting efforts on platforms, and measuring performance. The overall recommendation is to immerse in social media and enable conversations that build long-term brand relationships.
This document discusses metrics for measuring social media and new media from 1990 to 2010. It provides examples of metrics used in 1990, 2000, and 2010 as digital communications and online transactions increased. It then discusses four types of applied social media metrics: brand perception metrics, marketing efficiency metrics, revenue growth metrics, and support savings metrics. Specific metrics are provided for each type. The document emphasizes that social media metrics should guide strategy and that qualitative thinking is also important. It outlines five stages of an organization becoming fully engaged with social media, with the fifth stage being a fully engaged enterprise where customer engagement is distributed across the organization and drives business outcomes.
10 ways social media monitoring builds brands and drives salesMarketwired
Social media monitoring provides brands with insights into conversations, sentiment, and influencers across social networks and platforms. This allows brands to engage customers in real-time, identify issues and opportunities, measure performance, and manage crises. Specifically, social media monitoring enables brands to track discussions, understand sentiment, identify influencers, generate leads, provide customer service, measure return on investment, and gain competitive insights. The challenges include analyzing billions of conversations across many languages and networks with a high noise ratio, while the opportunities include real-time engagement, feedback, relationship building, and crisis management.
Overview of how to create a digital media profile framework and how to overlay your media mix (Owned, paid and earned) whilst developing a focused digital strategy
At Advertising Week 2009, the 360 Media and Marketing Council of the Advertising Research Foundation presents "New Directions in Marketing Simulation Scenario Planning, Communications, Planning and Targeting."
Targeting has always been a primary ingredient in creating better, more focused communications plans. Some of the approaches used in the past to target, both online and offline, have been labeled as socio-economic, geo-demographic, product purchase, psychographic, contextual, behavioral, associative, etc. With advances in marketing mix modeling and the advent of Touchpoints planning initiatives, the need to be able to create a variety of “what-if” scenarios to identify the impact of different media/marketing plans on different groups of consumers is pivotal.
Social media has become an important tool for advertising and marketing. It allows companies to directly engage with customers and influence them through social proof and electronic word of mouth recommendations. Key aspects of social media strategy discussed in the document include awareness, engagement, branding, integrated marketing communications, and measuring return on investment and cost of ignoring social media. Both successes and failures of real-time social media campaigns are reviewed to provide lessons for effective social marketing.
Interactive marketing spending is projected to rise significantly through 2014, reaching $55 billion and representing 21% of total marketing spending. Marketers are shifting budgets away from traditional channels like television, newspaper and magazine toward interactive channels like search, display, email, social media and mobile. Social media spending alone is expected to grow from $295 million in 2009 to $1.86 billion in 2014. Effective social media marketing requires clear objectives, skilled practitioners, measurable metrics, listening to target audiences, engaging customers through interesting content, and collaborating with the brand.
Applying the science of measurement to the art of advertising - 20 january 2...Ron Jacobs
The document summarizes a presentation about applying measurement and analytics to marketing. It discusses key topics like:
- Establishing key performance indicators to measure marketing effectiveness
- Using metrics like return on marketing investment and customer lifetime value
- The need for accountability and demonstrating marketing ROI
- Testing and optimizing marketing campaigns using A/B and multivariate testing
- Measuring social media marketing through engagement, involvement, and other relevant metrics.
Gage is a marketing agency that specializes in social media solutions. It was formed in 1992 and has offices in Minneapolis, Los Angeles, and Redmond. Gage blends technology and marketing to drive behavior change for major brands. It provides strategy, consulting, software integration, promotions, and other services to help clients maximize the impact of social media. Gage takes a data-driven approach to social media, using tools like social CRM to engage audiences and measure results. Case studies demonstrate how Gage has helped companies like 3M, Microsoft, and Medtronic achieve their social media goals.
Digital marketing involves promoting brands online through various digital channels like websites, email, social media and mobile apps. SEO is an important part of digital marketing and involves optimizing websites and content to improve search engine rankings. Key performance indicators help marketers measure the success of digital marketing campaigns by tracking metrics like website traffic, social media engagement and conversion rates.
The social media frenzy is escalating, as millions of consumers flock to sites like Facebook, Twitter, YouTube and Flickr to find their social media fix. Now, marketers seek out customers in these new channels, and an estimated 86% of them plan to increase their investments in social media activity this year. However, among these marketers, a staggering number are failing to measure the effects of their efforts. Nonetheless, dollars are flowing from traditional marketing activities to social media methods. Now more than ever, it's imperative to measure the results of social media marketing.
Learn how to:
• Identify the focal point for measuring social media activity
• Align strategic measurement with business objectives
• Create Key Performance Indicators for social media measurement
• Recognize metrics that offer insight into your customers' social activity
• Use a framework for truly understanding social media marketing
This document discusses digital marketing trends and how Somnio helps clients address them. It summarizes Somnio as an Austin-based digital agency that specializes in integrated digital marketing. Key trends discussed include post-modern content marketing focusing on empathy and integration; the growing role of user-generated content; account-based marketing targeting specific accounts; and the future of artificial intelligence in areas like natural language processing, image analysis, and personalized content. Case studies are presented and Somnio's approach to each trend is described through proposed strategies and creative concepts.
Sales promotion is a tool used in integrated marketing communications to boost sales and attract new customers. It allows companies to temporarily lower prices to gain customers without incurring losses. Sales promotions influence trade and consumer behavior by increasing customer numbers, sales, attracting new customers, and rewarding loyal ones.
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Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Top 10 Free Accounting and Bookkeeping Apps for Small BusinessesYourLegal Accounting
Maintaining a proper record of your money is important for any business whether it is small or large. It helps you stay one step ahead in the financial race and be aware of your earnings and any tax obligations.
However, managing finances without an entire accounting staff can be challenging for small businesses.
Accounting apps can help with that! They resemble your private money manager.
They organize all of your transactions automatically as soon as you link them to your corporate bank account. Additionally, they are compatible with your phone, allowing you to monitor your finances from anywhere. Cool, right?
Thus, we’ll be looking at several fantastic accounting apps in this blog that will help you develop your business and save time.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Is social media the new direct marketing - 3 march 2011 -- slideshare
1. Ron Jacobs [email_address] Is Social Media Marketing the New Direct Marketing? Or, is Social Media just stealing our souls? A Presentation for direct mail? data? search? Email? web?
5. Direct marketing is a form of advertising that reaches its audience without using traditional formal channels of advertising, such as TV, newspapers or radio. Businesses communicate straight to the consumer with advertising techniques such as fliers, catalogue distribution, promotional letters, and street advertising. Direct Advertising is a sub-discipline and type of marketing . There are two main definitional characteristics which distinguish it from other types of marketing. The first is that it sends its message directly to consumers , without the use of intervening commercial communication media . The second characteristic is the core principle of successful Advertising driving a specific "call to action." This aspect of direct marketing involves an emphasis on trackable, measurable, positive responses from consumers (known simply as "response" in the industry) regardless of medium. If the advertisement asks the prospect to take a specific action, for instance call a free phone number or visit a Web site, then the effort is considered to be direct response advertising. Direct marketing is predominantly used by small to medium-size enterprises with limited advertising budgets that do not have a well-recognized brand message. A well-executed direct advertising campaign can offer a positive return on investment as the message is not hidden with overcomplicated branding. Instead, direct advertising is straight to the point; offers a product, service, or event; and explains how to get the offered product, service, or event.
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7. Bob Stone didn’t try to define Direct Marketing, so much as describe what it does
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10. New thinking, a new lexicon. Not campaigns… curation Not ads… dialogues. Not awareness & interest… behavior. Reputation Sentiment Experience Collaboration Engagement Relevance Authenticity Transparency Accountability Agility Behavior Like, Friend Curation Immersion Emotion Brand Consumer
30. Facebook is creating and capturing large amounts of data Facebook has 500 million active users 50% of active users log on every day Average user creates 90 pieces of content monthly 550,000 Facebook applications 70% of users engage with apps
31. Google’s data mining benefits their advertisers 79 million US Gmail Accounts Google has 145 million unique US visitors 1 billion searches daily Google data mines all search and Gmail as a resource for advertisers 96% of Googles profit is the result of ad revenue
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33. YOUR AD HERE YOUR AD HERE Marketers can target ads based on social data today Target: -Existing fans/followers -Friends of current fans/followers -Existing & prospective customers -Friends of prospects -Fans/followers of competitors -Custom created segments -Leverage metadata to facilitate sharing
Users increasingly prefer different channels for different types of messages e.g. A phone app for checking airline schedules, web site for making reservations, SMS for flight delay notifications, email for upgrade and mileage status and Facebook feed for airline promotions. Each channels role in the marketing mix becomes clearer Channels have specific roles and message types Clarity allows marketers to better focus content creation on more meaningful messages; measure and evaluate success, and better communicate each channels benefits to management
For years, marketers have tried to build awareness, create perceptions, brand identities, position products, create stories, spin ideas, etc. What marketers wanted were actions that would lead to conversions from within their audiences Unless they induce behavior, communications do not result in sales Deliver relevant, compelling and timely messages to drive behavior Buyers don’t know what they want until they see it in context People focus on the relative advantage of one thing over another Communications must engage, nurture and provoke prospect & customer behavior It’s an era of co-innovation & collaboration leading to customer engagement
Users increasingly prefer different channels for different types of messages e.g. A phone app for checking airline schedules, web site for making reservations, SMS for flight delay notifications, email for upgrade and mileage status and Facebook feed for airline promotions. Each channels role in the marketing mix becomes clearer Channels have specific roles and message types Clarity allows marketers to better focus content creation on more meaningful messages; measure and evaluate success, and better communicate each channels benefits to management
Create a solar system of owned media. Owned media is a channel you control. There is fully-owned media (like your website) and partially-owned media (like Facebook fan page or Twitter account). Owned media creates brand portability. Now you can extend your brand's presence beyond your web site so that it exists in many places across the web - specifically through social media sites and unique communities. In a recession in which marketing budgets are being cut by 20%, the ability to communicate directly with consumers who want to engage with your brand through long-term relationships can be invaluable. Recognize that earned media is a result of brand behavior. "Earned media" is an old PR term that essentially meant getting your brand into free media rather than having to pay for it through advertising. However the term has evolved into the transparent and permanent word-of-mouth that is being created through social media. You need to learn how to listen and respond to both the good (positive organic) and bad (spurned) as well as consider when to try and stimulate earned media through word-of-mouth marketing. Paid media is not dead, but it is evolving into a catalyst. Many people are predicting the end of paid media (aka advertising). However, that prediction may be premature as no other type of media can guarantee the immediacy and scale that paid media can. However, paid media is shifting away from the foundation and evolving into a catalyst that is needed at key periods to drive more engagement(e.g. Q4 holidays).
1. Business contribution These are effectiveness measures comparing the performance of the online channel with other channels. Examples: • Online revenue contribution ($, %) – direct and indirect (i.e. transacted online and referred online from offline); • Online profit contribution ($, %) – Profit contribution to the company in the period; • Online sales transaction contribution (n, %) – direct and indirect (% sales online may differ considerably from % revenue or profit contribution if there is a different average order value or profitability online); • Online service transaction contribution (n, %, $) – what percentage of different types of customer service occur online. Cost savings can be calculated for these also; • Online reach % – Share of online users attracted to the site in an industry category in a week or month assessed by services such as Hitwise or Netratings. Strictly, reach should be assessed through reaching customers via third party sites; • Online market share – % of online market revenue captured in comparison with offline. This is difficult to establish in some markets, dependent on industry collaboration; • Online customer migration – % of existing customers using online services. 2. Marketing outcomes: • Sales (n, $) (If relevant); • Leads (n) (registrations of other opportunities to sell); • Cost per Acquisition (CPA) – Promotional cost of obtaining a first time sale; • Other costs – Cost of good sold and average margin. Cost of service; • Average order value (Basket size); • Lifetime value ($) for different customer groups; • Average touch frequency – for example, for e-mail marketing. 3. Customer satisfaction: • Customer satisfaction and loyalty indices; • Number of comments from site and e-mail (% favorable and unfavorable); • Brand metrics (brand favorability); • Site performance and availability; • E-mail enquiry response time and accuracy. 4. Customer behavior: • Site engagement rates (Bounce rates overall and for different pages); • Site conversion rates (Visit to Sale, Visit to opportunity and Opportunity to Sale); • E-mail conversion rates (Newsletter and campaign related); • Visits involving a page view in different categories (Product pages, Service pages, Where to Buy, Contact Us). Visits / customers can be scored according to this; • Visits to purchase/Time to purchase – indication of number of visits involved with purchase; • Number of products purchased per customer; • Transaction behavior (Recency, Frequency, Monetary value analysis for different categories and customer types). RF analysis also relevant for site visits, e-mail response and different service types; • Activity or participation levels (Percentage of customer base / registrations who are actively using online service(s)). nActivated, nActive, nDormant, nLapsed, etc.; • Loyalty or churn metrics (% of customers repeat purchasing in given time, e.g. 1 year). 5. Channel promotion: • Referrer mix from different sources (direct, search, affiliates, etc); • Share of search (main terms within market); • Cost Per Click/Cost Per Contact (Visitors) average and CPM average for online/offline ads. 6. Social Media A variety of measures that quantify some very soft measurements. This is state of the art just now.
Learn Who the key influencers are Demographics, psychographics, specifics Create a dialogue with influencers to engage them Learn What is being talked about Including themes, tags, specific words Use these words in your own conversations, copy, keywords, etc. Learn consumers Mood . Are they positive or negative. What is the trend? Sentiment is an important behavioral and economic indicator
According to Facebook terms and conditions, to use apps you agree to let Facebook download personal information… Of the user and their friends!
Google data mines both in and out Gmail.
To overcome that challenge, web publishers — a label which includes most digital marketers — are increasingly encouraged to tag their content with metadata, describing it with machine-friendly RDFa or microformat vocabularies. For instance, Facebook's Open Graph Protocol leverages such metadata to facilitate sharing among friends and like-interested communities. Google Rich Snippets and Yahoo SearchMonkey leverage such structured data to improve search results for locations, people, reviews, events, and more.
Social Engagement Index (SEI) - The SEI is a proxy for a brand social reach and is calculated by weighting the raw number of conversations by the reach of its participants. The raw score is then calibrated into an index. A score of 100 is the base brand score. Anything above this indicates a greater net reach of social conversations compared to the average brand. Social Sentiment Engagement Index (SSEI) - The SSEI is a composite that combines measures of both engagement and sentiment. We calculate engagement by measuring the raw number of social conversations factored upon the reach per conversation participant. We then apply a function that accounts for the sentiment of positive and negative comments. Finally we calibrate this into an index based upon 100 point brand score. Anything above this indicates a greater net amount of positive engagements, while a score less than indicates more negative. The further away from 100 a score falls the more intense the sentiment.
Social Sentiment Engagement Index (SSEI) - The SSEI is a composite that combines measures of both engagement and sentiment. We calculate engagement by measuring the raw number of social conversations factored upon the reach per conversation participant. We then apply a function that accounts for the sentiment of positive and negative comments. Finally we calibrate this into an index based upon 100 point brand score. Anything above this indicates a greater net amount of positive engagements, while a score less than indicates more negative. The further away from 100 a score falls the more intense the sentiment.
Cost Per Social Impression (CPSM) - How much would you be willing to pay for a Tweet? or a new fan or follower? Clearly social media is in its infancy as a cross-channel media measurement tool, but already it's clear the social space is an excellent medium for measurement as it reflects and resonates brands spend in other channels. In an effort to gauge how successful the brands were at converting their Super Bowl media spend to social engagement we've taken the potential reach of the conversation, using a popularity score as a multiplier, and divided it by the media spend. In looking at a brands CPSM, the closer to $0.00 the better.