The document summarizes research on the relationship between ITIL processes and IT/business alignment. The research studied 41 organizations across several industries. It assessed alignment using Luftman's Strategic Alignment Model and ITIL process maturity. Key findings showed that Service Level Management positively correlates with communication, business relationship management, and business value dimensions of alignment. Incident Management and service desks also contribute to alignment contrary to common beliefs. The conclusion is that ITIL alone does not ensure alignment and customers' views of alignment may differ from IT's views.