Sharon Dorman has over 15 years of experience in investigative, administrative, and management roles. She currently works as a Resource Manager for HCL America, where she allocates project resources, manages budgets and reporting, and ensures projects have sufficient technical coverage. Previously, she worked for the FDIC as a Personnel Security Specialist, conducting background investigations. She also has experience as a Senior Investigator for Pinkerton Consulting, performing confidential investigations and supervising other investigators.

1. Sharon Dorman
972.814.6075 sadorman@att.net
PROFILE
Over 15 years of investigative,administrativeand management experience, with expertise in resource allocation and
management, process improvement, team development, creatingand coordinatingtrainingprograms and preparingand
controllingbudgets. Skilled athiring,training,supervisingand motivatingstaff members. Strong communication skills,
organizational,and problem-solvingcapabilities. Recognized as a strategic,innovative,results-oriented thinker/planner.
SKILLS
 Project management
 Resource allocation and coordination
 Communications
 Problem solving
 Trainingand mentoring
 Research and analysis
 Supervision
 Human resources functions
 Property management
EXPERIENCE
HCL America Inc., Dallas,TX (Information Technology Solutions Provider) July 2011 - Present
Resource Manager
Took over position after 3 employees failed to meet expectations; within 6 months, updated reporting systems, launched
new tracking of project management hours, reduced revenue leakage, and increased realized billable hours.
 Allocateand utilizeproject resources to ensure all projects havesufficienttechnical coverageand reporting,
provideall performancereports, includingburn hour reports, forecasting,and resource utilization reports.
 Coordinatecommunications among clientand project managers during project resourceallocation phase;assist
project managers with realigningresources as projectneeds change.
 Serve as singlepointof contact with clientmanagement trackingand problem resolution;monitor and track
clienttime entries; request hourly reportingaccess initiation,maintenanceand termination.
 Monitor and track new resourcehires from recruitingthrough on-boarding,driveon-boardingprocess for
operational and projectresources;includingbackground investigations,requests for clientsystem access,
buildingaccess,and computers.
 Conduct background investigation as defined in Master Service Agreements; review final investigativereports,
providestatus, and adviseif conditions may increasecompany exposureand risk.
 Create monthly billingspreadsheetfor clientapproval and submittal.
 Drive compliancewith governance requirements on security and storage of background investigation results;
ensure clientadherence to policies and procedures.
 Process company-initiated Labor Condition Application documents such as required H-1 and B-1 letters and other
visa related documents necessary for work and/or US entry.
Federal DepositInsuranceCorporation (FDIC),Dallas,TX July 2008 - February 2011
Personnel Security Specialist I (contractor)
Was first specialist hired to work in Dallas office at beginning of banking failures; assisted with hiring and training of new
staff as workloads increased.
 Supervised and conducted background, security and fitness/suitability investigations followingestablished
government standards.

2. Dorman Résumé, page 2 of 2
Pinkerton Consultingand Investigations,Dallas,TX (private security guard/detective agency) November 2001 - June 2008
Senior Investigator
Performed confidential and high priority investigations for nuclear facility; continued to supervise and train new
background investigators while conducting EPA Superfund investigation in South Texas.
 Supervised and conducted background investigations for government agencies,high security national laboratory
and private industry clients via face-to-faceand telephone interviews, data mining,and privateand public data
portals.
 Consistently maintained highestlevel of confidentiality and privacy with investigations,adheringto all federal
laws,regulations and executive orders.
 Conducted individual and corporatedue diligenceinvestigations -- both national and international -- utilizingall
sanctioned and acceptablesources available;analyzed and summarized data to provide comprehensive financial
and legal history for client review.
 Conducted field investigations using extensiveon-siteresearch at federal, state and local courtfacilities,
impromptu field interviews,analysisof discovery,and additional investigativemethods.
 Performed administrativeand oversightduties;followed security protocols;established archivingprocedures to
protect sensitiveand confidential information.
PRIOR WORK EXPERIENCE (OUTSIDE THE INVESTIGATIVE FIELD)
 Performed key Human Resource functions in a small officeenvironment, includingnew hire and termination
processing,insuranceand benefits administration and liaison for unemployment issues.
 Supervised teams, focusingon each member’s professional growth and development of skillsfor investigators,
administrative,property maintenance and construction personnel.
 Served as Property Manager for over 1 million squarefeet of retail property in Dallasand EastTexas
markets. Managed continuity of daily facilities;provided management and supervisory tasks whilemaintaining
an average of 95% occupancy.
 Prepared and administered annual operatingbudgets, consistently surpassing expenseand income targets.
 Served as LeasingRepresentative for over 1 million squarefeet of Class A,B & C retail properties within Texas
and Oklahoma markets. Maintained a 90% occupancy level in Class Acenter and 75 to 80% occupancy level in
Class B& C centers duringseverely depressed real estate market.
LICENSES AND EDUCATION
PrivateInvestigator (licensed by State of Texas)
Real Estate Salesman (eligiblefor Real Estate Broker)
Completed 65 college credits in with a concentration in real estate from DallasCounty Community Colleges
Completing IT InfrastructureLibrary (ITIL) certification training(standard for bestpractices in ITService Management)