Kayleigh Moran has over 10 years of experience in sales, customer service, and archaeology. She currently works as an account specialist for Gerdau, where she doubled revenue for key accounts through her professional and friendly approach. Prior to this, she held roles providing excellent customer service and accurate information to clients. Moran has a Bachelor's degree in Archaeology from the University of Wales and experience excavating and recording archaeological sites for Wessex Archaeology and Archaeology South East. She is proficient in Excel, SAP, and managing multiple projects efficiently.

1. Kayleigh Elizabeth Moran
615 64th
Street,
Holmes Beach, Fl
34217
Mobile: 727 710 0226
Kayleigh.emoran@gmail.com
British education:
2004-2007
Bachelor of Arts degree with honors in Archaeology, from the University of Wales, UK.
2000-2003
Gained 9 GCSE’s and 3 A-Levels, which are the equivalent to college graduation and additional
government university entrance exams, i.e. SATS.
October 2013- present
Gerdau, Tampa, FL
 I am a Highly focused and detail-oriented account specialist with an exceptional record of
client service, retention and revenue generation.
 Due to my professional and friendly approach with my customers I was able to double
the amount of revenue from one of our midsized accounts from the previous year, as well
as one of the largest accounts the company holds, making us their preferred provider for
this year.
 Adept at working independently or within a professional sales team. I work within the
largest team in the sales office, constantly checking with colleague on the statues of
accounts, however, I am ultimately responsible for the sales with my region along with
the outside rep.
 Proficient in excel, creating spreadsheets daily to monitor and keep track of customer
orders, what statues they are at and tracking shipments. Also proficient in the SAP
system, which we used to quote, enter orders, pull shipment paperwork, monitor stock
levels, track progress of orders/shipments and all our general day to day tasks.
 Able to manage multiple simultaneous projects with high efficiency and accuracy-
I was chosen to act as a tester for a new website the company created for our customers, as well
as internally to show what we currently have in stock on the mill floors, as well as being another

2. area for the customers to pull their shipment paperwork, check up on existing orders and their
statues, as well as being a portal for our mill schedules. I was brought in to help develop the
process for our customers to quote directly from this website, due to my high volume of work in
his area.
I helped develop and refine this process using examples from my day to day work as well as
bringing up any ideas our customers may have brought to my attention.
 My day to day duties involve providing accurate information in the form of quotes, in
putting orders, and building truckload deliveries along with answering any queries the
customer may have on existing orders, stranded material, metal grades current pricing
and other queries.
 I also have to make sure all pricing is imputed correctly, creating price change forms for
our pricing team when necessary, making sure deal codes are correct and entered on
necessary orders, processing claims and making sure we have all the information needed
to get these put through in a timely and effective manner.
 Creating a daily open order report for each customer so they have exact information of
what they have on order with us, including the location of the mill it is coming from and
the quantity of material on order.
Jan 2013-October 2013
Tempwise- Gerdau, Tampa, FL
 As a member of the Gerdau team I have contributed to their high standard of customer
service, ensuring a standard of excellence in keeping with the Gerdau mission.
 By providing service directly and indirectly to customers spanning a number of
companies, I have been essential to the role of business retention and continual
satisfaction of customers.
 My duties involved providing accurate quotes, inputting orders, building shipments,
pulling open orders and pending reports, providing accuracy in regard to material
delivery as well as quality control. I also provide the delivery information of exact
manifesto for all shipments, including steel grade and certificates.
Feb 2011-June 2012
National Maritime museum, Greenwich London
 Lead talks and tours to our visitors where it was my responsibility to research and write
compiled information in my own time. I would also research ways to make the
information more appealing and entertaining to a wide variety of people.
 I had to organize my time effectively so the public would see and enjoy all of the tour
within the allotted time scale at a relaxed pace, as well as ensuring they got the
information they required.
 Managed the front desk, dealing with questions and queries from the public as well as
noted visitors. My duties included answering calls and managing them correctly via the

3. switchboard and announcing the daily events via the intercom. As I was one of the first
people visitors would see on entering the museum I would always have a smart
appearance and greet everyone in the same friendly and approachable manner.
 Worked on the admissions entrance to the museum and to paid exhibitions, handling cash
and tickets as well as cashing up at the end of the day, performing any refunds needed
and any changes to ticketing times.
 Met with visiting schools, varying from young primary school to older secondary school
children, ensured they were in the correct areas, liaised with teachers and other members
of staff whilst helping the children with queries and providing them with information on
specific galleries.
 Constantly researched new areas of history to provide visitors with correct and up to date
information regarding every subject on display, especially when we would be opening a
new gallery. This would benefit the visitors as well as my own knowledge.
Oct 2008-Jan 2011
Specsavers Opticians Ltd
 Store merchandiser, in charge of the stock orders and display of merchandise
 Organized my time effectively to sort through stock levels, decide what merchandise was
wanted for our store, order the correct number of each item and set out the store in a
welcoming layout whilst also serving the customer with their needs.
 In charge of setting out the store for specific promotions and displaying advertising in the
most effective manner.
 My position also had me working as a customer assistant, giving customer’s advice on
their optical needs, booking appointments over the phone and face to face, and dealing
with any queries customers may have.
 Helped teach contact lens wearers how to insert, wear and look after their contact lenses
for which I had to be patient and caring as well as being clear and concise with my
instructions.
 Constantly learned new skills to provide the most up to date information to our
customers, as well as progressing my own skills and knowledge.
 Delivered results through direct sales and by utilizing leadership talents to achieve results
through team members.
.
Jan 2008-Oct 2008
Archaeology South East
 Worked with many different teams due to the variety of work and sites, which greatly
enhanced my team building knowledge.
 Planned, excavated and recorded rural and urban sites on short time scales, this meant
that we had to work at a fast pace but still get our work finished to a high standard.
 Fully recorded archaeology by writing, drawing and photographing all features and finds
from each section on site.
 Would take the initiative on actions needed i.e. extending excavation areas, or moving
away from one area to another due to the fast paced nature of the working environment.

4.  Labeling and safely storing finds, organizing numbers to identify each find from each
area of a site and making sure all labels were clearly marked.
 Deciding when to take environmental samples due to the condition of the soil, physically
taking these samples and then processing the soil in the environmental tank in the post
excavation process.
 Cleaning artifacts in post excavation in the correct method with regards to the material,
making sure each artifact has completely dried before then marking each one with the
correct site information, weighing and writing up a report.
Aug 2007-Dec 2007
Wessex Archaeology
 Organized my time effectively and promptly to Plan, Excavate and record archaeological
features on a large rural site.
 Developed my skills at working in detail and at a fast pace, due to the on-going and
encroaching construction work on the site.
 Fully recorded features, including written, drawn and photographed records making sure
each piece was clearly marked with the correct site details and clear instructions for those
using the results for later work.
 Fully labelled artefacts with clear and correct details for those working on them at later
stages of research.
 Taking environmental samples when and where I felt necessary, and then processing the
finds in the post excavation environmental tank.
 Post excavation sorting, cleaning and marking of artefacts ensuring each piece had the
correct details for the site it came from