The document provides a summary of Leo Dominic S. Tizon's work experience and qualifications. It details his experience as an IT Service Desk Engineer and Network Administrator for TELSTRA Corporate Group from May 2013 to June 2016, where he provided technical support and handled various IT issues. Prior to that, from January 2012 to May 2013, he worked as an IT Service Desk and Desktop Support Engineer for Medco-ESI, assisting users and troubleshooting technical problems. The document also lists his education and skills, including various technical certifications and proficiency in English and Filipino.

1. Leo Dominic S.Tizon
08 July 1980
Block12 Lot 6 12 Street Golden Gate Subdivision Talon 3, Las Pinas City, Philippines
Mobile phone number: +639292325646
macrossvf21@gmail.com
WORK EXPERIENCE
Position: IT Service Desk Engineer / Network Administrator / – Subject Matter Expert
TELSTRA Corporate group
Northgate, Alabang
May 2013 – June 2016
 Provide Technical Support to Customers on 24 / 7 availability
 Handle Customer Technical issues ranging from Simple PC Related problems to
Application
 Ticket all types of issues using Service Now tool,and escalate all system
problems under Telstra international domain.
 Provide Remedy to Toolset globally;check and investigateincident tickets for end
user’s concern; troubleshoot concerns under Telstra Australia domain.
 Handle Incident Management and Problem Management Tools.
 Manage Specialists ensuring equal distribution of tickets and responsibilities
 Administer ( Point Of Contact ) Mobile Device Management to all users and
employees.
 Formulate / plan / execute end to end process for user guides.
 Test and analyzenew process ( UAT ) and recommend improvement of process
management tools if needed.
Position: IT Service Desk / DesktopSupport Engineer - Escalation (Tier 1, 2)
Medco – ESI
Northgate, Alabang
January 2012 – May 2013
Handled members and end users concerns regarding corporate application, member
identificationand business sales inquiries. In charge of Technical Support, escalation,
sales concerns, and assistance to users of Medco –ESI Corporate, Agents and
Members across all regions. Other communication programs handled:
 WEBEX Processing and troubleshooting.
 Experience in use, assistance and troubleshooting in VOIP, Cisco, Microsoft
Office XP
 Windows 7, Vista and XP desktop administration
 MS Active directory, VDI, and Citrix assistance.
 Exchange 2003 or 2007 server monitoring

2.  LAN/WAN/WLAN administration/ Monitoring
 Windows 2008 serveradministration
Position: OIC Floor Walker / IT Technical Support Specialist( Help Desk )
TELETECH USA
November 2005 - 2007
Received inbound calls for ACCENTURE account for AT&T; received supervisory calls
from clients with problems regarding internet connection; lead Customer Services
Relations for AT&T sales and after sales report.
Position: Lead Agent (Supervisory Sales)
TELEPERFORMANCE USA
May 2004 – November 2005
Received Inbound and outbound accounts for Chase Manhattan Bank and Sprint
accounts; worked as a Customer Service Rep for 4 months before becoming a
floorwalker for Sprint.
Other Skills and Certifications
 Computer Literate: Microsoft Word, Microsoft Power Point
 Citrix based management skills
 Certified MCSA windows server 2012
 Certified in Web developer applications.
 HTML5, CSS, Java Script, ITIL
 My SQL, Word Press
 Mobile Device Management, Teradata Application
 RSA Connectivity Tool
 Certified Microsoft Application User
 Knowledge in VPN connectivity concerns
 Remedy escalation application skills
 Proficient in spoken and written English and Filipino
 Computer hardware troubleshooting skills
 Networking troubleshooting skills
 Customer relations
 Sales report analysis
 Leadership in team orientation
 Driving

3. EDUCATIONAL BACKGROUND
2007-2010 Olivarez College
Dr A. Santos Avenue, Paranaque City
Bachelor of Science in Nursing
1998-2003 University of Perpetual Help Rizal
Las Pinas City
Bachelor of Science in Mechanical Engineering
CHARACTER REFERENCES
Philip Michael Hawkins
IT Service Delivery – Manager
Telstra International Group
Hong Kong
+852 2531 0727
Robert Arellano
Section Manager - MEP
BECA – New Zealand
Thailand
Tel No. +66 80 4590110
Anthony Chua
Operations Manager
Hibu Philippines
Taguig City
Tel No. +63917 871 5750