Ronald Bingham has experience leading organizational development initiatives and managing complex programs. He has a background in program management, process improvement, business development, and operations. His skills include project management, problem solving, decision making, and people management. He has worked with small businesses, large corporations, and the government.

1.  704.765.6025 |  Ron@RonaldBingham.com
 888.277.4282 |  www.RonaldBingham.com
in www.linkedin.com/in/ronbingham
PROGRAM MANAGEMENT FOR ORGANIZATIONAL DEVELOPMENT
EXECUTIVE SUMMARY
Experienced leader able to implement enterprise-critical initiatives. synthesize areas of opportunity, and develop
transformational strategies to move businesses forward. Resourceful in redefining organizational structures,
creating business alignment, leading complex organizations and managing improvement. Highly successful in
pulling together cross-departmental programs and initiatives.
Background in Program Management, Process Improvement, Continuous Improvement, Business Development,
Operations, Training and Coaching. Broad industry experience across Small Business, Fortune 500 and State
Government in a variety of diverse industries.
Willing to Travel or Relocate as needed
CRITICAL SKILL SET
 Complex Problem Solving  Project Management and Coordination  Critical Thinking
 Judgment and Decision Making  Management of Personnel Resources  Monitoring & Oversight
 Operations Analysis  Influence and Persuasion  Social Perceptiveness
 Presenting & Speaking  Time Management  Writing & Documentation
professional employment history
Independent Consulting 2003-2011
NOTES: activity, administer
access, activities,
budgets, administration,
Providing objective advice and expertise in creating value, maximizing growth and administrative, administrator,
advertising, agencies, aids, allocation,
improving the business performance of clients concerning strategy, structure, and the analyst, analytical, analyze, analyzing,
application, apply, approve,
management and operations of their organizations. articulate, artistic, assess, assessment,
assign, assistant, assisting, associate's,
degree, association, attention,
auditing, authority, autonomy,
 Business Analyst providing process and work flow analysis, evaluations of key bachelor's, basic, behavior, benefits,
board, browser, budget, budgetary,
infrastructure software providing better internal communications and workflow; builder, building, business, c, c++,
calculating, capabilities, caring,
providing business mapping, structure, pricing, budget and marketing strategies. categorizing, center, ceo, cfo,
challenges, change, chief, circuit,
classes, clerical, clever, client, coding,
 Systems Analyst for the Missouri State Government to replace their public IBM communicate, communicating,
community, compatibility,
mainframe system to a multiple server/client solution for archiving, graphical user compensation, compiling, complaints,
complex, component,
interface, data entry via online templates, remote access, security and printing comprehension, computer, conduct,
conducting, conferences,
solutions. configuration, conflicts, consultant,
contracts, control, conventional, coo,
 Small Business Coach assisting new startups and existing small businesses in cooperation, cooperative, coordinate,
coordinator, cost, coworker, creating,
incorporation, developing value propositions, business plans, pricing structures, creative, creativity, credit, critical,
crm, curriculum, customer, data,
database, decision, deductive, defect,
business and marketing strategies, and aligning company vision, goals, products and degree, delegate, demand,
services for maximum market awareness and return on investment,. demographics, demonstration,
departmental, dependability,
dependable, design, designing,
 Leadership Coach to set and achieve short term goals setting, communications and desktop, detail, determine, develop,
developer, developing, development,
management of employees and volunteers. digital, direct, directing, director,
discussions, distributed, distribution,
 Website Designer for many local small businesses, providing websites with SEO landing distributors, documenting, duties,
editing, education, effects, efficiency,
effort, e-learning, electronic,
pages and overall Local SEO increasing internet page ranking and lead generation. eligibility, e-mail, employment,
engineer, engineering, enterprise,
enterprising, entry, environment,
Ronald Bingham | Page 1 of 3
equipment, erp, establish, ethnicity,
evaluate, evaluation, excel, executive,
existing, expenditures, experience,
expression, external, face-to-face,
facilities, federal, files, financial,
firefox, flexibility, flow, forecasts,
forms, formulating, freeware,
frequency, functions, fund, general,

2. Co-owner, Black Creek Coffeehouse 2006-2009
Interim family venture: managed the operations of an independent coffeehouse and café
featuring espresso drinks, gourmet coffees and teas, and deli foods. Trained and
managed employees; scheduled life music on the weekends; responsible for marketing
and advertising.
Sprint
HR Program Manager 2000-2002
Managed the largest technical and non-technical performance improvement
initiatives of Sprint’s University of Excellence Organizational Development area
bringing together large cross-departmental efforts of IT, HR, Marketing, Networks,
Customer Service, and other departments within Sprint.
 Established the large-scale program management policies and procedures for very large
programs where they previously did not exist.
 Successfully assumed program management leadership of the National Customer
Service Organization’s Installation and Repair Program when others previously had
failed to nationalize the five regional sectors of Sprint’s Installation and Repair
Organization.
 Oversaw the development an intense 11-week training camp for field technicians
combining classroom, remote instructor led classes and web enabled solutions.
 Managed the development of an intense and thorough supervisor program addressing
all aspects of management processes, technology, and field supervision.
Y2K Program Director 1998-2000
Directed Y2K code renovation efforts of hardware, software, database and network
for millions of lines of code across multiple platforms and applications.
 Completed the build of a new testing environment to be transitioned to production in
2000 following Y2K compliancy.
 Revised project plans bringing renovations back on schedule after being assigned to this
project which had fallen a year behind previously.
 Managed managers and Team leads responsible for Mainframe, UNIX, VAX-VMX,
Tandem, NT, and PC desktop platforms.
 Assigned additional responsibility for additional applications which were also behind
schedule and needing to be brought into a viable schedule and completed all new
assignments on time.
 Managed groups and applications in multiple locations in the United States.
 Became the “go to” person for addressing how to handle new situations which came up
for other groups performing the same duties.
 Successfully achieved Y2K Readiness prior to the June 30, 1999 deadline.
 Far exceeded the industry average of greater than $2.00 per line of code, as well as
Sprint’s overall average of $1.52 per line, to achieve the lowest renovation cost per line
of code at Sprint at $0.52 per line thus providing a realized savings of over $3.5 million.
Manager of Systems Development 1996-1998
Hired by Sprint to establish and manage, a ground up, high end application software
support department of employees and contractors managing personnel in Kansas
and California.
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3. Alcatel Network Systems
Manager IT End User Computing 1992-1996
Managed 35 employees and contractors performing all help desk functions, installs,
moves, dispositions, administration and support of PC and Mac hardware, OS, and
software; Corporate Sun/Solaris applications; multiple company email systems;
network printing; user account management; and all user training. In general, support
for everything which directly affected the work of 10,000 Alcatel employees.
 Dramatically improved the average problem resolution time from 25% to 65% of
problems solved within two working days through reorganizing department processes
and roles, implementing an Automatic Call Distributor (ACD), implementing remote
diagnostic software to support PC and Mac software installation and troubleshooting.
 Negotiated a $5 million dollar yearly cost reduction in software license agreements
(over 30% savings).
 Managed the conversion of five different email systems to HP OpenMail and SMTP mail NOTES
greatly reducing the existing email problems and outages.
EDUCATION AND ACCREDITATIONS
 BA in MHR (Management and Human Relations), MidAmerica Nazarene University
 AA in Electronical Engineering, Lexington Technical Institute
 Certified Master Project Manager: George Washington University
 Certified Adult Education Instructor: Burrough’s Corporate Training Center
 A member of LinkedIn’s Top Recommended People
SELECTED RECOMMENDATIONS
“Ron was key to the move from local independent monarchies to a large nationalized, singular organization. He understood
both the need and the problems that such change might incur and as such, was a great business partner, allowing the
organization to make a major change in direction.” - Mike Seitz, VP of National Customer Services at Sprint.
“Ron oversaw the Year 2000 project upgrades for over 25 applications managed by my department including several bill
traffic collection applications critical to the billing of over 2 Billion in annual revenue. Ron very capably managed upgrades,
application replacements and the coordination of complex inter-departmental application development efforts resulting in
a seamless transition into the Year 2000 with no Y2K related defects. Ron demonstrated the ability to assess and develop
complex project plans, coordinate across multiple work groups and suppliers and deliver large, IT projects within time and
budget constraints. I strongly recommend Ron.” - Mike Norton, Director of Software Development at Embarq.
CONTACT
 704.765.6025 |  Ron@RonaldBingham.com
 888.277.4282 |  www.RonaldBingham.com
in www.linkedin.com/in/ronbingham
Ronald Bingham | Page 3 of 3