Dmn Org Aligment Essentials

CHANGE MANAGEMENT ESSENTIALS Organisational Alignment

Organisational Alignment ,[object Object],[object Object]

Organisational Alignment activities in the Change Management process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Map Roles and Learning Units to End Users Purchase Requisition Warehouse Monitoring Define the Go-live (to-be) Organization Organisation Design Organize around the Processes OA/Process Mapping Impact Cascades End User Training User Access & Controls Training Schedule Job & Process Impact Report SAP User Profiles Department One-on-One

Organizational Alignment - Roadmap Org. Design Model (Mobilization phase) AS-IS Local Process Map TO-BE Local Process Mapping Workshop TO-BE Local Process Variant Workshop TO-BE Integration Points Workshop Sign-off Organizational Alignment Deliverables TO-BE Org. Roles & Work Groups Global Processes (FACT) TO-BE Performance Metrics Update RACI Matrix Localise Process Maps (Fine tune process maps based on input from Workshops) Ongoing update of Business Impact Map Workforce Transition

Map organisational roles and work groups to detailed process maps ,[object Object],Organisational Roles & Work Groups Organisational Roles mapped to detailed Global end-to-end processes illustrative ,[object Object],[object Object],Description of Responsibility Coordinate all sales activities with customers Purpose & Objective Client Coordinator ,[object Object],[object Object],Description of Responsibility Purchase all relevant services and materials to business Purpose & Objective Purchaser ,[object Object],[object Object],Description of Responsibility Finance and Control Purpose & Objective Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance

Process variants and how to organise around them Identification of variants - Local Process Variant Workshop ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Example ,[object Object],[object Object],illustrative Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify integrations points ,[object Object],Integrations Points workshop is about identifying where handover are done in the process: ,[object Object],[object Object],[object Object],[object Object],illustrative Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance

Update responsibility matrix based on processes Local Process Mapping Variant Mapping Integration Point Mapping ,[object Object],[object Object],illustrative Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance ,[object Object],[object Object], Create contract Create quotation Receive inquiry from cust Customer Inquiry OTC 1.1 I Informed C Consulted A Accountable R Responsible Process step description Process step number Process: Product: Country: Area: RACI Matrix

Identify BI – business, process and job impacts illustrative ,[object Object],[object Object],[object Object],Business Impact Map Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance ,[object Object],[object Object],Local Process Mapping Variant Mapping Integration Point Mapping Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],w w w s s d r j f a a a a a a a s s d RISK STAKEHOLDERS CHANGE CATAGORIZATION

Localise global process maps to local needs illustrative Global Processes with Local Organisational Roles assigned are localised to match local organisation needs ,[object Object],[object Object],[object Object],[object Object],Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance Customer Client Cordinator Supplier Receive inquiry from Customer Create Maintenance Plan Create quotation Create contract Schedule Maintenance plan Activity reporting (Time, Expenses) Invoicing (parts and service) Customer accepts quotation Execute work Receive goods Receive contract and task list Receive invoice Accounts receivable Reports Finance and control Master Data Customer inquiry CWTSB0014 Create & Maintain Maintenance Concept Receive planned order Deliver Goods Schedule resources and dispatch Create Third Party Planned Order Purchaser Finance

Define Performance Metrics for organisational roles, work groups and processes illustrative

Dmn Org Aligment Essentials

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